Resorter i Stateline

"On the positive side, the location was great, the room was comfortable and the two bathrooms were very convenient. On the other hand, of the five nights we stayed, the room was partially cleaned only on the first night. The bed was made and towels changed however they left the dirty coffee cups, didn’t replenish the coffee, didn’t clean the floors or wipe down the surfaces. The next day the room wasn’t cleaned so we asked for more towels and coffee. The third day, again, no cleaning so we called...

"No patio furniture, smart tv or oven… overall great to sleep and ski."

"The front desk was helpful. Ordered food from the room and waited to be notified to pick it up, after two hours and no call I went over there to Harras which is the sister property. They didn’t know what happened and didn’t have my order. They refunded and took new order. When I arrived at the room to eat it they didn’t put utensils. I had to go back and get utensils from the front desk who located some for me. I finally got back to the room and the food was cold and there’s no way to heat it...

"Fantastic location and a wonderful stay overall. The hosts were incredibly attentive and communicated clearly and promptly from before our arrival through checkout, which made everything seamless and stress-free. The property was exactly as described. Highly recommend! "

"Delightful and funky. Spa robes were ready at the foot of the bed, the fire warmed the room, there was no sink in the bathroom, and the kitchen outlet was directly over the quality Italian range. Desolation Hotel is isolated at the end of Hope Valley, which was an essential part of the Emmigrant Trail. The "hotel" is a collection of comfortable cabins hidden in the trees above the restaurant/lobby & outdoor bar & dining area. It is an ideal location for those who like hiking or trout fishing."

"The Hotel, Restaurant, Bar and other amenities were great. However, the very best part was the staff, who were ALL exceptional-plus!! It was truly remarkable how genuinely friendly and helpful the staff members were. We even found the exceptionally friendly service in many of the other venues that we visited nearby. A fabulous few days in North Lake Tahoe that we plan to experience again."

"Was great! Will come again"

"This is our 3rd Visit to Lake Tahoe with our Family of 4 from New Orleans. The Hyatt 2 bedroom condo was spacious, clean, well maintained, with great customer service. The Hyatt Sierra Lodge was a perfect location with great activities for everyone - walking trails, the Beach, hiking, biking, snow capped mountain views, cool dry air, perfect sunny skies, visiting all over Lake Tahoe including Incline Village, Heavenly, Emerald Bay, Tahoe City, Squaw Valley, and King's Beach. We have 2 more trips...