Udendørsområde

Anmeldelser af Royalton Antigua, An Autograph Collection All-Inclusive Resort

4.5 out of 5
Royalton Antigua, An Autograph Collection All-Inclusive Resort
Five Islands VIllage, St. John's, Saint John

Anmeldelser

7,4

Godt

Bedømmelse på 10 − Fremragende. 220 af i alt 580 anmeldelser" "
Bedømmelse på 8 − Udmærket. 145 af i alt 580 anmeldelser" "
Bedømmelse på 6 − Okay. 79 af i alt 580 anmeldelser" "
Bedømmelse på 4 − Dårligt. 60 af i alt 580 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 76 af i alt 580 anmeldelser" "

8,4/10

Rengøring

7,6/10

Service og personale

7,8/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

diamond

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I rated the Royalton top 1 prior to visiting Antigua. Sadly, my experience here was my worse yet. I’ve stood at the Royalton in other countries and had no complaints. I wasn’t given the room I originally booked (mind you the property was empty), went to sleep hungry because I was turned down at the restaurants or was told that they ran out of food, the workers treat you as though you didn’t spend your hard earned money to be there. Many other guests were complaining about the lack of service as well. I was celebrating a birthday which was indicated upon checking in and it was a slap in the face to see doors on my same floor decorated for the occasion and not mine. If you’re considering staying here, don’t!
Overnattede 3 nætter i maj 2024

6/10 Okay

Kidany

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Service og personale
ROOM SERVICE AND FRONT DESK ARE TERRIBLE, NEVER ANSWER THE PHONE, NO TOWELS ON MY ROOM WHEN ARRIVAL, CALL FRONT DESK AND NO BODY ANSWER, FOOD IS AVERAGE. 1 NIGHT POWER WENT OUT FOR ABOUT AN 1 AND TO GENERATOR AVAILABLE, SO WATER UTILITY INOP. EVERY TIME YOU ASK FOR SOMETHING, EXAMPLE FOOD A STEAK THEY SAID JUST OVER, OR ANY OTHER BEVERAGE AND WENT TO ANOTHER PLACE ON THE HOTEL AND FOUND AVAILBLE, WHICH MEANING THE STAFF AREN'T ABOVE AND BEYOND, SUPER LAZZY.
Overnattede 2 nætter i maj 2024
Svar fra Royalton Antigua, Management Team den 27. maj 2024
Dear Kidany,We extend our sincere appreciation for selecting our resort for your recent stay. Your constructive feedback is of great value to us as it enables us to enhance our services and ensure an exceptional guest experience.We acknowledge that certain aspects of your stay may have fallen short of your expectations, and we deeply regret any inconvenience caused. Our commitment remains steadfast in delivering consistent, exceptional services to all our esteemed guests. Please rest assured that your feedback has been duly noted and shared with our management team for a thorough review. This will aid us in pinpointing areas that necessitate improvement and implementing the requisite changes.It has been our privilege to host you, and we hope for the opportunity to welcome you back in the future.Thank you once again for your invaluable feedback.Sincerely,The Management Team at Royalton Antigua

10/10 Fremragende

Reggie, Billerica

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lot of activities, bright clean rooms and areas. Awesome landscaping and views. Very friendly and helpful staff
Overnattede 3 nætter i maj 2024
Svar fra Royalton Antigua, Management Team. den 21. maj 2024
Dear Reggie, Thank you for choosing our resort as your vacation destination and for rating your experience five stars.Your highlights of the wide variety of activities available, the cleanliness of your room, our well-kept grounds, and the hospitality of oru hosts are greatly appreciated and will certainly be shared with everyone.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we look forward to your return.Kindest Regards,

2/10 Forfærdeligt

Victoria

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 21. maj 2024
Dear Victoria, Thank you for choosing our resort for your vacation. We apologize for the less-than-perfect experience. We trust that this does not taint your view of our brand and you will allow us another opportunity to deliver a vacation better than the last. Kindest Regards

6/10 Okay

Cheryl, Taunton

Synes godt om: Rengøring
Synes ikke om: Service og personale
Staff were not overly friendly, all seemed liked they lacked motivation. Hotel was fine, food was fine, just nothing blew us away.
Overnattede 7 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 8. maj 2024
Dear Cheryl,Thank you for taking the time to provide your feedback. We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.

10/10 Fremragende

Kathy A

Overnattede 3 nætter i april 2024

4/10 Dårligt

Becky

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Mini bar wasn’t stocked, room weren't clean. But staff was nice
Overnattede 3 nætter i april 2024
Svar fra Royalton Antigua, Management Team den 28. apr. 2024
Dear Becky,Thank you for taking the time to provide your feedback.It is refreshing to learn that you enjoyed the hospitality of our hosts.We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.

8/10 Udmærket

Roland

Overnattede 7 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 21. maj 2024
Dear Roland,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,

2/10 Forfærdeligt

Michael

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 22. apr. 2024
Dear Michael,We would like to express our gratitude for your feedback and extend our sincerest apologies for not meeting your expectations during your recent visit. Please know that we take all feedback seriously and are committed to continuously improving our vacation stays.Rest assured that our team is actively working on improving our services and amenities to better meet the needs of our guests. We hope that you will consider giving us another opportunity to provide you with a memorable and enjoyable experience in the future.Thank you for your understanding and for choosing to stay with us.Sincerely,

6/10 Okay

Georgiana

Rejste med familie
Synes ikke om: Service og personale
Staff is not friendly, food below average, I do not recommend.
Overnattede 4 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 22. apr. 2024
Dear Georgiana,Thank you for taking the time to provide your feedback. We are truly sorry that we fell short of meeting your expectations during your recent visit.We are constantly striving to improve our vacation stays, and we hope that you will give us another chance to exceed your expectations in the future.Best regards.

6/10 Okay

Alyssa

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Best resort food that we have ever tasted. Area is pretty remote, limited excursion options. Staff were very friendly and welcoming. Great location for families, not so much for people looking to explore/experience antigua.
Overnattede 4 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 18. apr. 2024
Dear Alyssa,Thank you for selecting our resort and sharing your experience with us.We are delighted to learn that you enjoyed our delicious cuisine, our stunning location, and the warm hospitality of our hosts. Your kind words will be shared with our entire team.Hosting you was a pleasure, and we can't wait to welcome you back again.Best Regards,Management TeamRoyalton Antigua

2/10 Forfærdeligt

Dianne

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
-Risotto was made with regular rice (Lots of ingredients not available for dishes advertised) -Patio door in room does not lock -Front desk talking amongst themselves instead of acknowledging and checking in guest -Most employees demeanor was dismissive, rude or sad -Room floors were dusty -Behind the door was a hair clip and debris -Closet door where safe is located was broken and hanging out -Crushed cigarette pack in closet -No king bed as reserved -Steam iron is rusted. Ruined a white shirt -Restaurants does not exist that was advertised -Shower had yellow stain (presumably pee)
Overnattede 4 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 18. apr. 2024
Dear Dianne, Thank you for your feedback and we sincerely regret that we did not meet your expectations on this visit.Continuous improvements are being made for our vacation stays so we are hopeful that you will allow us another opportunity to revisit us in the future. Regards

6/10 Okay

Revi

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Junior suite with 2 beds is very spacious. The hotel has a few play areas. One was closed due to a broken slide. Didn’t appreciate that the entire outdoor play area with the slides was closed due to one broken slide. Hot dogs and burgers were either beef and pork. My family and I don’t eat beef and pork.
Overnattede 4 nætter i april 2024
Svar fra Royalton Antigua, Management Team. den 18. apr. 2024
Dear Revi,Thank you for choosing our resort and for taking the time to share your experience with us.We are saddened to learn that we were unable to exceed your expectations on your recent trip as this is always our goal.Though an apology will not change the past we do extend one with all sincerity and we hope to welcome you back to our shores for an experience that we assure you will surpass your last. Warmest Regards

6/10 Okay

Theresa Olga

Rejste med partner
Synes godt om: Service og personale
The grounds were beautiful but the room was mediocre, the coffee pot didn't work, the alarm clock was missing parts of the screen digits and the mini bar was extremely mini the only alcohol in it was 2 beers and was not restocked daily like they said unless you call them and even so they didn't always bring them. The poolside bar was not properly stocked, I ordered 4 different drinks and they couldnt make them because they ran out of ingredients. The buffet had the same dishes every day and come on we were in the Caribbean when we asked for hot sauce they bring us Tabasco, we expected a little more Caribbean dishes. The coffee shop was fantastic. The entire staff was exceptional, friendly and helpful. l won't recommend this company to anyone.
Overnattede 5 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 12. apr. 2024
Dear Theresa Olga,Thank you for choosing our resort and for taking the time to share your experience with us.Your highlight of our hospitable hosts and well-kept grounds are greatly appreciated and will be shared with everyone.We are saddened, however, to learn that we were unable to exceed your expectations on your recent trip as this is always our goal.Though an apology will not change the past we do extend one with all sincerity and we hope to welcome you back to our shores for an experience that we assure you will surpass your last. Warmest Regards

10/10 Fremragende

Feliciano

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Dining , beach,entertainment
Overnattede 1 nat i marts 2024
Svar fra Royalton Antigua, Management Team. den 12. apr. 2024
Dear Feliciano, Thank you for choosing our resort as your vacation destination and for rating your experience five stars. Kindest Regards

10/10 Fremragende

Rhys

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We travelled with our two children (8&6) and really enjoyed our stay at an excellent family friendly resort. The Diamond Club Butlers (Khem and Shanice) gave excellent service and exceeded our expectations. We mostly stayed on site except for one day trip recommended by the staff and the kids did not tire of the facilites (or free ice cream!)
Overnattede 7 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 2. apr. 2024
Dear Rhys, Thank you for choosing our resort as your vacation destination and rating your experience five stars.Your highlights of the exceptional hospitality of Khem and Shanice are greatly appreciated and will indeed be shared with them.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and look forward to your return. Kindest Regards

10/10 Fremragende

Cynthia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The resort is lovely and has many options such as daily entertainment, spa, gym with classes, hiking for families or couples. The staff and the people of Antigua are warm and proud of their island.
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 2. apr. 2024
Dear Cynthia, Thank you for choosing our resort as your vacation destination and rating your experience five stars.Your highlights of the various aspects instrumental in your successful vacation are greatly appreciated and will be shared with everyone. It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and look forward to your return. Kindest Regards

4/10 Dårligt

Shakiera

Overnattede 5 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 2. apr. 2024
Dear Shakiera, Thank you for your feedback and we sincerely regret that we did not meet your expectations on this visit. Continuous improvements are being made for our vacation stays so we are hopeful that you will allow us another opportunity to revisit us in the future. Regards

8/10 Udmærket

Cindy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Our overall stay was pleasant. One of the best things to note is the staff were all welcoming and friendly. The location of the resort is also secluded with a beautiful clean beach. Additionally, the food was also surprisingly good— even the buffet. On the negative end, there was so many flies on the property, possibly because it was mango season? Another odd thing was the smell of mildew and dirty water in the room. It didn’t last all day, it would just come and go. Also, the ac in the room dropped to 64 degrees which in my opinion was not cool enough and oftentimes the room felt muggy and stuffy. Lastly, something to note is that the steakhouse does get packed QUICKLY. If you’re not part of the diamond club I suggest you join their waitlist at 6pm sharp as regular customers can’t make reservations (diamond club perks only). The steakhouse dinner was delicious, but if you can’t make it the buffet had good dinner options as well.
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 2. apr. 2024
Dear Cindy,Thank you for choosing Royalton Antigua as your resort and sharing your experience.We appreciate your kind words about our friendly hosts, beautiful location, and delicious cuisine. Your feedback means a lot to us and we will make sure to share it with our team.We also appreciate your honest comments and concerns that affected your overall 5-star holiday experience. We take your feedback seriously and are committed to improving our guests' experience based on them.It was a pleasure to have you as our guest and we hope to have the opportunity to welcome you back to our resort for a much-improved holiday experience.Best regards,

10/10 Fremragende

Sadie

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Tyrone manager for Carribean grill was excellent and staff. He walks from table to table to make sure he addresses any concerns guests had.
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 2. apr. 2024
Dear Sadie, Thank you for choosing our resort as your vacation destination and for rating your experience five stars.Your highlights of the exceptional hospitality of Tyrone are greatly appreciated and will indeed be shared with him.It was undoubtedly a pleasure hosting you, we thank you for your perfect rating and we look forward to your return. Kindest Regards

6/10 Okay

Megan Ann

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 25. mar. 2024
Dear Megan Ann,Thank you for choosing our resort and for taking the time to share your experience with us.We are saddened to learn that we were unable to exceed your expectations on your recent trip as this is always our goal.Though an apology will not change the past we do extend one with all sincerity and we hope to welcome you back to our shores for an experience that we assure you will surpass your last. Warmest Regards

6/10 Okay

Nathalia

Synes ikke om: Service og personale
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 25. mar. 2024
Dear Nathalia,Thank you for choosing our resort and for taking the time to share your experience with us.We are saddened to learn that we were unable to exceed your expectations on your recent trip as this is always our goal.Though an apology will not change the past we do extend one with all sincerity and we hope to welcome you back to our shores for an experience that we assure you will surpass your last. Warmest Regards

6/10 Okay

Cynthia

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The staff was not friendly at all they didn’t make any efforts to assist or address any of our concerns during our stay and I made it clear upon booking that it was my birthday trip and when we checked in we did the same but for some odd reason my husband had to keep reminding the staff that it was my birthday and even at the spa the didn’t even bother to try it was so disappointing. There were two people who were pleasant upon every interaction and that’s Jahsun and one of the servers in the buffet restaurant (she was a middle aged lady, she was very friendly). The food was good at the buffet, the steakhouse was trash, only the wine was good, I will not recommend or return to your resort.
Overnattede 3 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 26. mar. 2024
Dear Cynthia,Thank you for choosing our resort and for taking the time to share your experience with us.We are saddened to learn that we were unable to exceed your expectations on your recent trip as this is always our goal.Though an apology will not change the past we do extend one with all sincerity and we hope to welcome you back to our shores for an experience that we assure you will surpass your last. Warmest Regards

10/10 Fremragende

Danisha

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Royalton Antigua, Management Team. den 25. mar. 2024
Dear Danisha, Thank you for choosing our resort as your vacation destination and for rating your experience five stars. Kindest Regards

8/10 Udmærket

Lorenzio

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 14. mar. 2024
Dear Lorenzio,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,

4/10 Dårligt

VENUS

Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring, service og personale
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 14. mar. 2024
Dear Venus, Thank you for choosing our resort for your vacation and we apologize for the less-than-perfect experience. We trust that this does not taint your view of our brand and you will allow us another opportunity to deliver a vacation better than the last. Kindest Regards

6/10 Okay

Kimberly

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i marts 2024
Svar fra Royalton Antigua, Management Team. den 14. mar. 2024
Dear Kimberly,Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations during your recent visit.We are constantly working towards improving our vacation stays and we hope that you will give us another chance to serve you in the future.Best regards,

8/10 Udmærket

Ivy Hycinth

Synes godt om: Rengøring, service og personale, faciliteter
The hotel need to check the rooms before assigning The net for the screen was ripped therefore we couldn’t enjoy the fresh air Mosquitos got in very easily
Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 6. mar. 2024
Dear Ivy,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was an enjoyable one despite the minor issues encountered. Please know that we value your feedback and have shared this with our management team for further review and any necessary action as we continuously improve our guest experiences.It was truly a pleasure hosting you and we await your return. Kindest Regards,

6/10 Okay

Izabella, Chicago

Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 6. mar. 2024
Dear Valued Guest,Thank you for sharing your feedback with us. We sincerely apologize for not meeting your expectations during your recent visit.We are constantly working towards improving our vacation stays and we hope that you will give us another chance to serve you in the future.Best regards,

8/10 Udmærket

Rebecca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Great selection of dining options on a beautiful beach with lovely pool area and swim up bar. We arrived at 4pm and our room wasn’t yet ready so had to wait a further hour for it at 5pm. The sun loungers by the pool and beach although plentiful and the hotel has a no reserving sunbed policy, was a shame to see all the sun loungers gone by 8am because of everyone doing just this.
Overnattede 1 nat i februar 2024
Svar fra Royalton Antigua, Management Team. den 6. mar. 2024
Dear Rebecca,I would like to extend my gratitude towards you for choosing Royalton Antigua as your go-to resort and for sharing your experience with us.We are thrilled to hear that you had a wonderful holiday and appreciate you for highlighting our picturesque beach and the diverse range of dining options we have on offer.Please be informed that your feedback means a lot to us. We have shared it with our management team for further review and any necessary action, as we are committed to enhancing our guests' experiences.It was an absolute pleasure hosting you, and we eagerly look forward to your next visit.Warm Regards,

10/10 Fremragende

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The best all-inclusive experience to date. The food was good and they do not use unknown booze.
Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 29. feb. 2024
Dear Jason,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you, we thank you for your perfect rating and we await your return. Kindest Regards,

10/10 Fremragende

Sherranda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Royalton Antigua, Management Team. den 29. feb. 2024
Dear Sherranda,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you, we thank you for your perfect rating and we await your return. Kindest Regards,

10/10 Fremragende

Brianna

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love how everyone was so polite and caring of their guest, they really take care of the people.
Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 29. feb. 2024
Dear Brianna,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you, we thank you for your perfect rating and we await your return. Kindest Regards,

4/10 Dårligt

June

Synes ikke om: Service og personale
Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 27. feb. 2024
Dear June,Thank you for choosing our resort and for sharing your experience with us.It is regrettable to learn of your disappointing experience as our aim is always to exceed the expectations of our guests and provide memorable and enjoyable holidays. We always embrace positive and negative feedback, as it allows us to review our operations and improve where necessary and we assure you that your comments have been noted and will be shared with resort management as the feedback we receive goes toward further improvement of the overall product and standard of service we deliver. We truly hope that you will grant us an opportunity of redemption with a return stay, as no two vacations are the same, and the details shared are certainly not a true reflection of our resort and brand. Humblest Regards,

10/10 Fremragende

sinette, jamaica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Royalton Antigua, Management Team den 19. feb. 2024
Dear Sinette,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you, we thank you for your perfect rating and we await your return. Kindest Regards,

2/10 Forfærdeligt

D'Lynn

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Save yourself. Don’t come here. The room we were assigned had a couch with slashes and a disgusting white stain. (Yes read between the lines). We alerted the facility’s and it took hours for them to change the couch. They acknowledged it was unacceptable. But, for the subsequent days we still spent way too much time negotiating compensation with the manager on site for which they asked us to sign what read as a non disclosure agreement. We refused and they rescinded the commitment of complementary points and another perk. The people, the land, the water of Antigua are awesome but this property and the management is not. I can share much more but this is a simple warning of the horrid service at this resort. I have filed a formal complaint with Marriott corporate and hope this is addressed.
Overnattede 6 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 22. feb. 2024
Dear D'Lynn,Thank you for selecting our resort and for sharing your experience with us.We're sorry to hear that we didn't meet your expectations during your recent trip, as our primary objective is always to surpass them.While an apology can't change what happened, we offer it with sincerity, and we hope you'll return to our shores for an experience that will exceed your previous one.Best regards.

8/10 Udmærket

Tanika

Overnattede 4 nætter i januar 2024
Svar fra Royalton Antigua, Management Team den 19. feb. 2024
Dear TanikaThank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,

8/10 Udmærket

Tanika

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Went on a solo trip for the first time and stayed here. It was great!
Overnattede 1 nat i januar 2024
Svar fra Royalton Antigua, Management Team den 19. feb. 2024
Dear Tanika,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your solo holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,

2/10 Forfærdeligt

Tinya

Overnattede 1 nat i februar 2024
Svar fra Royalton Antigua, Management Team. den 25. mar. 2024
Dear Tinya,Thank you for selecting our resort and for sharing your experience with us.We're sorry to hear that we didn't meet your expectations during your recent trip, as our primary objective is always to surpass them.While an apology can't change what happened, we offer it with sincerity, and we hope you'll return to our shores for an experience that will exceed your previous one.Kind Regards.

2/10 Forfærdeligt

Phoebe-Louise

Overnattede 1 nat i februar 2024
Svar fra Royalton Antigua, Management Team. den 25. mar. 2024
Dear Phoebe-Louise,Thank you for selecting our resort and for sharing your experience with us.We're sorry to hear that we didn't meet your expectations during your recent trip, as our primary objective is always to surpass them.While an apology can't change what happened, we offer it with sincerity, and we hope you'll return to our shores for an experience that will exceed your previous one.Best regards.

10/10 Fremragende

Kayon

Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 25. mar. 2024
Dear Kayon, Thank you for choosing our resort as your vacation destination and for rating your experience five stars. Kindest Regards

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
If you like dirt, this is the hotel for you
The room was FILTY upon arrival. Used qtips on the bathroom floor and I was in “diamond club”. They sent someone to clean it and he showed up with a dry mop and a STINK attitude. Speaking of stink, the next morning the smell coming out of the shower was liken to a sewer. It smelled so bad that maintenance advised no one use it. Instead I had to shower in their dirty common room bathroom while they gave a timeshare presentation. Now they’re refusing to refund my one night in hell. I could’ve slept in the airport and received better service.
Overnattede 1 nat i februar 2024
Svar fra Royalton Antigua, Management Team. den 22. feb. 2024
Dear Valued Guest,Thank you for selecting our resort and for sharing your experience with us.We're sorry to hear that we didn't meet your expectations during your recent trip, as our primary objective is always to surpass them.While an apology can't change what happened, we offer it with sincerity, and we hope you'll return to our shores for an experience that will exceed your previous one.Best regards.

8/10 Udmærket

Charmaine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful & comfortable resort.
Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 19. feb. 2024
Dear Charmaine,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was thoroughly enjoyed.It was truly a pleasure hosting you and we await your return. Kindest Regards,

8/10 Udmærket

Joy

Rejste med partner
Synes godt om: Rengøring
The beach is great, food is good, property is not well maintained and staff is hit or miss. Overall it’s nice, just overpriced for what it is.
Overnattede 4 nætter i februar 2024
Svar fra Royalton Antigua, Management Team den 19. feb. 2024
Dear Joy,Thank you for making Royalton Antigua your resort of choice and for sharing your experience with us.We are delighted to learn that your holiday was enjoyed, particularly our delicious cuisine and stunning beach.We value your feedback and have taken detailed notes of your concerns and have shared them with the relevant personnel for further review and all necessary improvements.It was truly a pleasure hosting you and we await your return for an even greater experience. Kindest Regards,

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall the resort is excellent.
Overnattede 7 nætter i februar 2024
Svar fra Royalton Antigua, Management Team. den 12. feb. 2024
Dear Robert, Thank you for choosing our resort as your vacation destination and for rating your experience five stars. It was undoubtedly a pleasure hosting you and we eagerly await your return.Kindest Regards

10/10 Fremragende

Kali

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I reaaalllyy enjoyed my stay here! The people are friendly and upbeat, also ask ask ask away about the culture, what’s some good places to go off the resort, some good excursions. Every day is something new too from water aerobics, beach volleyball, and much more. Deff worth the money, Antigua is gorgeous and the views are awesome. The restaurants TOP 2 is Caribbean and 2nd is Grazies but the wings at Score are good and Hunter steakhouse is good too! Make ya way there
Overnattede 4 nætter i januar 2024
Svar fra Royalton Antigua, Management Team. den 6. feb. 2024
Dear Kali, Thank you for choosing our resort as your vacation destination and for rating your experience five stars. Your compliments of our friendly hosts, enjoyable activities, delicious cuisine, and the overall holiday provided are greatly appreciated and will indeed be shared with everyone.It was undoubtedly a pleasure hosting you and we eagerly await your return.Kindest Regards

8/10 Udmærket

Joel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was nice, butler service was not worth the upgrade
Overnattede 5 nætter i januar 2024
Svar fra Royalton Antigua, Management Team den 1. feb. 2024
Dear Joel, Thank you for choosing our resort as your vacation destination and for sharing your feedback with us.We are delighted to read your commendations of our hospitality hosts and will ensure your kind compliments are shared with everyone. It was undoubtedly a pleasure hosting you and we eagerly await your return.Kindest Regards

8/10 Udmærket

Narendra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great except the food - pretty bland at all restaurants for someone accustomed to spices regularly. Need more snacks or small food items between breakfast/lunch and dinner. Beach was amazing, pristine clean waters but a bit of a walk from your room.
Overnattede 4 nætter i januar 2024
Svar fra Royalton Antigua, Management Team den 30. jan. 2024
Dear Narendra, Thank you for choosing our resort as your vacation destination and for sharing your feedback with us.We are delighted to read your compliments about our stunning beach.Our customer feedback is invaluable to us and you'll be happy to know that the concerns regarding food quality have been noted and shared with our Food and Beverage Management Team for further review and any necessary improvements. It was undoubtedly a pleasure hosting you and we look forward to your return.Kindest Regards

10/10 Fremragende

Ashley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I booked this trip as a surprise for my mother and myself. Needless to say, this trip has been the trip of a lifetime and we couldn’t have been happier with the Royalton as our resort. The entire staff body, whether in the lobby, at the restaurants, in the spa, or on the beach, were all extremely kind and welcoming. With their itinerary of activities each day there was always something to do and never a dull moment even if we decided to sit a few activities out at relax near the beautiful ocean and pools. The one thing that was confusing was the dining situation as we were told no reservations were needed for the restaurants but then had to wait on one night due to existing reservations but the wait wasn’t over an hour and the food was delicious so we didn’t mind waiting. It’s safe to say that we will be returning to the Royalton in the near future.
Svar fra Royalton Antigua, Management Team den 30. jan. 2024
Dear Ashley, Thank you for choosing our resort as your vacation destination and for sharing your feedback with us.We are delighted to read your commendations of our hospitality hosts and the overall holiday provided. Your kind compliments will indeed be shared with everyone.It was undoubtedly a pleasure hosting you and we eagerly await your return.Kindest Regards

8/10 Udmærket

Jeffrey

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a relaxing, well needed vacation. The e tire staff at Royalton was amazing. They were courteous, friendly, helpful and very accommodating to my needs
Overnattede 4 nætter i december 2023
Svar fra Royalton Antigua, Management Team den 30. jan. 2024
Dear Valued Guest, Thank you for choosing our resort as your vacation destination and for sharing your feedback with us.We are delighted to read your commendations of our hospitality hosts and will ensure your kind compliments are shared with everyone. It was undoubtedly a pleasure hosting you and we eagerly await your return.Kindest Regards