Unit was advertised as a bottom level in bold, it's actually a top unit. I specifically needed a bottom level for children to come and go and ride scooters in the back where one of the pools is located. Bottom floor is a must for Las Palmas with children. There are very nice pathways and the way the units are positioned the back is the best since most look out into beautiful common areas with playgrounds and pools. Unfortunately, the elevator was also broken. Next issue was the cleanliness of the place. Upon entering it, it had the smell of dirty socks. Aired the place out and started the AC with improvement. The carpets are old, stained, and leave new white socks black. Walking in bare feet on the carpet and it feels like the carpet is sticky. The master bed is a bit worn out and has two depressions in the mattress from use. The trundle beds support beam was also broken leaving two beds out of service and sharp splintering wood exposed. The property manager offered one air mattress. It was also poorly stocked, we had one garbage bag under the sink, very few items to cook with and a half roll of paper towels before we were out. We have stayed at Las Palmas three times now and this unit was by far the worst. The two previous times we had bottom levels with a better overall experience. Don't not stay in Las Palmas due to this review as it is a wonderful family resort with multiple pools, playgrounds, walking paths. We enjoy this resort just did not enjoy this unit.