Hoteller nær Spielbank Berlin

"Utroligt flot hotel med meget pæne værelser og tæt på mange ting vil helt klar anbefale"

"I had a very disappointing experience during my stay at Lulu Guldsmeden in Berlin. Due to problems with our original room, we were moved to another room. Reception informed us that we had until 18:00 to move our belongings. However, when I returned around 17:30 to collect the remaining items, the room had already been cleaned by housekeeping. Several pieces of my clothing, including a jumpsuit and underwear, were missing. I reported this to reception three times during my stay and was told that nothing had been found. As this happened late on a Saturday and I only had clothing for my two-day stay, I had to spend the evening urgently looking for replacement clothes before the event I had travelled to Berlin to attend. This meant cancelling my dinner plans and I did not even have time to eat that evening. Only after I had left the hotel did I receive a message that my belongings had been located in the hotel’s lost-and-found system and that they had been registered as items I had “left behind”. The hotel later offered to return the items, but declined to cover the replacement clothing I had needed to purchase that evening. Given the circumstances and the inconvenience caused, I had hoped the situation would have been handled differently. I hope the hotel will reconsider this and resolve the situation fairly."

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"Friendly staff"

"Meget hyggeligt, jeg brugte ikke meget tid på hotellet men personale var flinke og pæne værelser. Dog har de været lidt for hurtige med rengøring på mit værelse da der lå et stykke agurk på min stol. Udover det så kunne min bruser kun skyde meget varmt eller meget koldt vand ud."

"Ukompliceret og dejligt afslappende."

"Perfekt beliggenhed "

" Very competent and friendly staff"

"Nice room and friendly staff. Really great breakfast. The hotel appears a bit worn out in corridors and hallways. "