"Very disappointing experience with the reception staff. Unfortunately, the service I received from the reception team was not helpful or welcoming at all. I approached them expecting basic assistance and courtesy, but instead I felt like my concerns were not taken seriously and that they were unwilling to help.
The reception team is the first point of contact for guests, so I believe good communication and customer service are extremely important. Sadly, this was not my experience. The attitude...
"We had a really lovely stay and thoroughly enjoyed our time here. The room was clean, comfortable and well maintained and the location was fantastic. The staff were friendly, welcoming and helpful throughout our stay, which made the whole experience very easy and enjoyable. We especially loved the beach views and being so close to everything. It was a great place for a little family getaway and we’d happily stay again. Highly recommend!"
"The property appeared to be new or recently renovated, and overall, the room was spacious, clean, and located in a quiet neighbourhood. I stayed for one night while attending a wedding reception nearby.
The accommodation itself is quite basic. However, I was disappointed that some common amenities were missing, such as a mirror inside the room for guests to get dressed, a bedside alarm clock, and an intercom or phone to contact reception.
The most disappointing aspect, and the sight that...
"After driving three and a half hours to reach our accommodation, we were shocked to be told on arrival that our room had been cancelled. We received no phone call, email, or any form of communication beforehand.
When we spoke to the hotel staff, they repeatedly blamed the third-party booking platform, saying that was the reason for the cancellation. This made no sense, as I have used this same platform for years to book holidays both overseas and throughout Australia without ever experiencing...
"Cabin was clean and comfortable air-conditioned in all rooms working well,and had a good view of windang channel, plenty of room for parking and entrance was ramped which makes useful to enter and leave if one had mobility concerns"
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