We contacted Terri after finding her online. We requested a discount b/c it was within a day of us arriving - she told us to request a stay. She gave us a discount. She sent an email acknowledging our children. The place is VERY cluttered. There is 5 of everything and it's of subpar quality. We didn't mind this b/c we saw the photos. VERY long walk to get to the condo. Elevator broken.
At the pool, our kids were playing + were harassed by a man who lives on the property near the pool. He yelled at our kids and told us "the reason we are renting is b/c we can't afford to buy there" - We thought that was bizarre. I have him on video staring at + harassing my children. I told him he was being videoed + he wouldn't leave them alone. We finally left. We were really uncomfortable because it was our 1st day there + wanted a quiet peaceful vacation.
While my daughter was making her way back to the condo later, a DIFFERENT strange man followed her back to our place + she got scared and told my husband, who opened the door and the man seemed surprised my husband showed up. We've never in our life had to ask our kids if something inappropriate happened, but based on how shaken our daughter was, we had to. She said she wasn't molested by this man, but it put us into a panic that our daughter and husband were both fearful of whoever this strange + creepy man was.
Between the harassing man who lives there + the creepy older man who followed my daughter (FAR!) back to our place, we absolutely did not feel comfortable staying there.
We immediately notified Terri about the situation, who prior to this had written back instantly, yet she didn't respond the MANY times we reached out. We cleaned the place perfectly + checked out before 10a and still had yet to hear from Terri - we took videos and photos of the place.
After several attempts to contact Terri, we notified VRBO, + instantly Terri responded and told us if she could relist the place we would get a refund. We had only booked the place 36 hours prior and we had a SAFETY ISSUE WITH OUR CHILDREN WITH POSSIBLE PEDOPHILES, should have been full refund.
Terri avoided all of our emails. We contact VRBO - no help - her husband (an atty) emailed back + threatened us w/ legal action if we left a bad review. Happy to share more details with anyone. DO NOT RENT HERE. BEWARE. BEWARE. BEWARE.
They lied, they didn't cancel our res, didn't try to relist. Stole our money. FRAUDS. They should be ASHAMED.