Hoteller nær Silk Street Market

"it is a design property in the downtown centre, which is convenient. However, the signage, in particular inside the room is terrible. It takes time to work out what button is for what. It is not internationally standardised but a uniquely designed and developed most likely by the hotel. And that is the problem. Guests tend to be tired after flight and just want to settle in and relax. Yet, it takes ages to work out how the buttons work and are responsible for what, which can be frustrating....

"We had a fantastic stay. The hotel was modern, very clean and had good amenities. It also has a great location within walking distance of Sanlitun other malls and the CBD. Most importantly the service was impeccable in all areas - housekeeping, breakfast and concierge, with Josie and the team at reception especially helpful with all our needs and regarding our questions about activities in Beijing."

"Alt var fint og høj standard."

"Nice and helpful service, good location, good breakfasts, quiet neighborhood."

"The service was not attentive enough. Staff did not proactively assist with luggage when I was leaving, and customers were not greeted in the hallway. The lobby was chaotic, and staff did not provide clear instructions. During checkout, staff did not notice that the fee had already been prepaid and tried to charge me again. Terrible customer experience considering it is a 5 star hotel. Room is clean with pleasant smell."

"Very friendly and helpful staff (translation app recommended, as most don’t speak English). Rooms and beds are very comfortable, though they could use a fresh coat of paint. Overall, more like a solid European 4-star, but I can warmly recommend this hotel."

"Dejlig stort værelse og badeværelse. Venligt personale. Tjek ud var sen hvilket var et stort bonus"

"Rigtig fint og flot hotel. Flot standard til prisen. Meget opmærksom service. Kun et lille klagepunkt, rengøringen glemte at sætte en ekstra toiletrulle. Omgivelserne er ikke spændende, men typisk Beijing."

"A little outdated but otherwise nice "

"Et rigtig fint business hotel med alt hvad der behøves. God mad, dog ikke in room dining, det var meget kedeligt. Mad på restauranten var helt fin. "

"We stay from 17-24 May (7 nights) The receptionist held deposit 12000RMB when we checked-in. When we checked-out the cost was 8342.73RMB. The receptionist told me there will be a refund to my account in its original form. On 29May I received 200RMB from them. I immediate send email to ask and phone call to followed. My reply was have to be checked my bank cause the money 3657.27RMB was returned. I don’t know how and where to get help to have my money back. The ridiculous was the hotel...

"The service was exceptional and especially the concierge Sky was amazing"

"Food and drinks at the bar were very good. Stayed 4 nights but recommend no more than 2 other guest were extremely rude. Receptionist double charged me even after I told her I payed in advance but I did not have an active eSIM at the time so wasn’t able to show proof and she stated that on her end it showed that I had not payed and took 2 days to get the refund back once I had internet service. Rooms were not cleaned I only noticed because I dropped something and looked under the bed and it was...