Hoteller nær Shopping Cidade São Paulo

"Great location and kind staff in the front desk. However, there is barely a kitchen in the room as advertised. There is no pans so the stove is useless. There is a sink but with no water running, it’s useless. Only a microwave and a fridge is working. Also, even though there are staff at the desk, all guests must fill out an online form before arrival. I believe I filled it out 3 times with the site crashing every time. It takes about 30 minutes to fill out with everything from job description, to face recognition. All communication with this company is AI controlled and we found it impossible to get in contact with a real person. It’s just an AI loop of communication on their WhatsApp as well. "

"Overall the location of the hotel is execellent, very close to public transportation and Avenida Paulista and the staff are friendly and helpful. However, if you are located on the lower the levels the noise from the street penetrates the window, which does not have much in regard to sound isolation - despite stating this on the room description. So if you’re a light sleeper that requires complete silence, the lower levels are definitely not for you. In our case, we were located on the 6th floor, and the sound from the street was quite loud."

"We booked a room for 4 people but there were only sheets and blankets for 2 people. We requested more and got some sheets, but we never had an extra blanket. The room was quite cold so we had a cold night. The location is really good, and the rooms are clean. However its a bit noisy. THe breakfast is very good."