Hoteller nær Shockoe Hill Cemetery

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Very nice hotel"

"The location is very nice, overall well maintained. However, we stayed there for 2 nights and did not get housekeeping to clean the room despite repeated requests."

"Silly and unprofessional check in. Very slow "

"The room was very spacious and equipped with a full size fridge and sink for a family of 4 with kids. Valet was available and were prompt with our vehicle when needed. Our stay was excellent for the weekend."

"Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room. "

"Parking lot was good easy to get into and out of. Had a few troubles with room keys in elevator but front desk fixed problem.breakfast was good quiet syay."

"The pool was closed for repairs, which was the primary reason we chose this hotel. The room smelled like urine but did improve once we turned on the air conditioning. They gave us a handicapped accessible room (which we didnt need) and the adjustable shower head would not stay up. There was no exhaust fan in the bathroom so it was smelly and musty after use. The staff was great. "

"The front desk staff was very polite and enthusiastic, providing us with attentive and thoughtful service. This hotel offers excellent value for money, and he even arranged an extra room for the three of us."

"Great stay, would recommend."