Hoteller nær Shockoe Hill Cemetery

"The current average rating is way too high. This place is unremarkable, pictures on the site are unrepresentative and service is horrible. 1) service: This hotel is in the gold hotel.com rewards program. As gold members we should therefore be offered both a free drink and a complimentary upgrade if available. On this particular day the hotel was mostly empty. Upon check-in the person at the front desk entirely refused to provide either rewards although acknowledging that it was clearly stated...

"Very nice hotel"

"Very poor effects. 1. No clear instructions on where to have breakfast when having breakfast in your reservation. Front desk failed to provide clear instructions on what to expect at the bistro in the morning 2. Close the breakfast place without any advance notice even after we got affirmative confirmation to have breakfast at bistro the night before. 3. Front office has no compassion or efforts to help the customers when we express our frustration and the hotel lack of communication of closing...

"Silly and unprofessional check in. Very slow "

"Everything was beautiful "

"Great location for exploring downtown Richmond and Shockoe Bottom. Comfy bed. New and fresh and clean. Great breakfast room. "

"Yes"

"The pool was closed for repairs, which was the primary reason we chose this hotel. The room smelled like urine but did improve once we turned on the air conditioning. They gave us a handicapped accessible room (which we didnt need) and the adjustable shower head would not stay up. There was no exhaust fan in the bathroom so it was smelly and musty after use. The staff was great. "

"The front desk staff was very polite and enthusiastic, providing us with attentive and thoughtful service. This hotel offers excellent value for money, and he even arranged an extra room for the three of us."

"Great stay, would recommend."