Hoteller nær Shadow Hills Golf Course

"Only reason I didn't give a 5 was that you have to ask to have trash and towels handled each day. Otherwise, great place to stay."

"The morning staff did not know what was going and and rude while the evening staff specifically a woman name Elizabeth was very helpful and kind but soon to find out they had fired her the next day they basically over charged me for a room I already purchased "

"breakfast was ok, they kept running out of food & utensils. coffee machine wasn't working. elevator buttons were very hard to push. ice machine only worked on 1 floor out of 4. ran out of hot water every morning. Hair was on bathroom floor. Exterior doors very dirty ... probably not cleaned in months. Hallway had dirt / trash on floor, elevators not clean. I won't stay there again. owned by foreigner and they are just milking the property."

"Not clean"

"Get better staff who isn't so rude .. and try to actually make the guest feel welcome "

"Breakfast was okay. Coffee was good. Would stay again."

"The room and amenity areas were very clean and well kept, overall a solid hotel in Lubbock"

"To keep it short and simple, this place is absolutely awful. Our room was filthy, with hair and crumbs everywhere. Our bed has BED BUGS and my kids and I got bit multiple times. The property is outdated and lacking extreme maintenance. Do not, under any circumstance stay here. Not sure why it has any good reviews. Still waiting to hear from property manager for refund. I am so unbelievably disgusted and frustrated. I have spent 3 days cleaning and disinfecting our belongings, hoping we didn’t...

"The room had not been vacuumed was dusty. They were stains in on the toilet and in the bathtub."

"The hotel is like brand new and very classy. Great staff, beautiful and clean rooms. Pool area super cool with towels. They treated me very well on my birthday. This is a trendy top hotel and can’t wait to get back. "

"It was a nice place to stay before my surgery. Very close to UMC hospital."

"Nice place good breakfast clean and very helpful staff. Numerous restaurants nearby."

"I found a cockroach on the ground in the bedroom so I started looking around the property and found lots more, especially under the bed. I have a baby that is crawling and learning to walk, so I was extremely concerned about this. Management told me that they spray weekly because they have an abandoned building behind their property… which was another concern. I was also informed that they do not have a way to clean under the beds. When I put my son back in his car seat, he has a little...

"Giselle greeted is as we checked in. She was an absolute joy. Our room was spacious and clean. I even lost the T.V. remote and when I told them, they just gave me a replacement one. The breakfast offered many choices. We would definitely stay again."

"Honestly one night only type of place. "

"Breakfast was great. Open and not crowded atmosphere"

"Great stay. Nice and comfortable room. Lots of breakfast options. Will definitely stay here again!"

"EVERYTHING was amazing only complaint maybe the pillows, a little too soft. Other than that, I highly recommend. "

"Clean. Unattended experience. Code gets you in. My wife said it was fine. Good experience. A bit like checking into an Airbnb, she said. "