Bondegårdsferie i Setul

"Service and food in the bar was not good enough"

"Very nice staff, good location near station.. 👍 "

"This is probably the least welcoming and warm high end hotel I have ever stayed at. Staff was not unfriendly but they just didn't seem to care. Receptionist sitting on his phone, not looking up when asked a question. Receptionist not at the desk. English level generally very low which made communication - especially over the phone - very hard. I felt ignored. Being so far away from home I fully expect being taken in with warmth and attentiveness when I arrive at the hotel each day from my outings. This didn't happen. I ordered the breakfast buffet but the people at the buffet weren't informed. When I asked them to check again they did and, of course, found out that I had paid the night before. They didn't give me a "we're sorry for the misunderstanding" or anything. Staff at the breakfast buffet didn't smile, didn't make you feel welcome. The only exception was a very kind, young woman who, for no apparant reason, gave me a 20 % discount the second and last time I bought the breakfast buffet. SHE smiled and was kind and made me feel actually seen as a guest. If only I had asked her name... And then this: I found a cockroach in my bathroom. It was alive. I have pictures of it and I know it's a cockroach because I'm a biologist. Now, cockroaches are ubiquitous in the tropics but I stayed at the 20th floor of a "5 star" hotel. This speaks volumes about the level of pest control. If you want a warm and welcoming atmosphere I can't recommend Wyndham Grand Bangsar."

"Expensive food. Bad service in the information. Bad information about the shuffle busses. Advertising said it was 2,7 km distance from the airport, bus it is 16 km"