Villaer i Serra da Cantareira

"We booked a room for 4 people but there were only sheets and blankets for 2 people. We requested more and got some sheets, but we never had an extra blanket. The room was quite cold so we had a cold night. The location is really good, and the rooms are clean. However its a bit noisy. THe breakfast is very good."

"The hotel overall is nice - great location, big rooms and a very good breakfast!!! But be aware of noise - not only from all the construction sites around the hotel (out of the hands of the hotel) but also from internal parties and conferences at the hotel. To get away from construction noise (and there is a lot!!) I was recommended by the hotel to book Executive room on the top floor (most expensive category) which I did - only then to realise that these rooms are just under the top floor conference facilities where there was a LOT of noise from parties, live bands playing etc. The hotel management did not really care - I had to move rooms 3 times during stay - with no compensation, acknowledgement or apologies. "

"The b&b is located in a trashy area which feels absolutely unsafe. The staff, although nice, don’t speak English! The bedsheets were barely large enough so every night it was a struggle to sleep correctly. The view is horrible and it’s very noisy at night! And it’s a long way from the city centre ! All in all not a good place to stay to discover the city. I don’t understand why it got more than 6 in ratings ! "