Grand-suite - 1 kingsize-seng (Alexis) | Italienske lagner fra Frette, premium-sengetøj, dundyner

Anmeldelser af The Alexis Royal Sonesta Hotel Seattle

4 out of 5

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 729 af i alt 1005 anmeldelser" "
Bedømmelse på 8 − Udmærket. 175 af i alt 1005 anmeldelser" "
Bedømmelse på 6 − Okay. 60 af i alt 1005 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 1005 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 1005 anmeldelser" "

9,6/10

Rengøring

9,4/10

Service og personale

8,6/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

6/10 Okay

sergio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La propiedad es muy bonita, los cuartos estupendos y el personal muy atento. El único problema es el ruido, no pudimos dormir toda la noche por el ruido de la calle. Deberían de poner doble vidrio.
Overnattede 1 nat i april 2024
Svar fra TomtheGM den 29. apr. 2024
Gracias. The hotel is located in the center of the city and some times all that chaos travels into the rooms! Hope you come back soon and give us another try on a quiet night.

10/10 Fremragende

Pablo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Best sleep ever! The bed was so comfortable. Couldn’t be any happier that I was well rested on my trip due to this. Decor was beautiful. Shower was amazing. Only thing I could point out was how small the room was, it was SMALL! Which is ok, even I who doesn’t deal well with small areas was fine.
Overnattede 2 nætter i april 2024
Svar fra TomtheGM den 23. apr. 2024
Pablo! Thanks so much for the great note - the Alexis has 17 different room types, some huge and some on the smaller side - hopefully your next trip - we get you into something that will work for you!

10/10 Fremragende

Ronald

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredibly helpful and friendly staff!
Overnattede 1 nat i april 2024
Svar fra Customer Service den 22. apr. 2024
Ronald, it's delightful to hear that you valued the friendliness and assistance offered by our team at The Alexis Royal Sonesta Hotel Seattle. We're overjoyed that our dedicated team members left such a positive impression. They'll surely be celebrated for their outstanding service. We look forward to your next visit!

10/10 Fremragende

Serghei

All
Overnattede 1 nat i april 2024
Svar fra Customer Service den 27. apr. 2024
Serghei, thank you! It's wonderful to hear that you had a great experience at The Alexis Royal Sonesta Hotel Seattle. We hope to welcome you back on your future visits to the city.

10/10 Fremragende

Robert

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel, staff could not do enough to help
Overnattede 1 nat i april 2024
Svar fra TomtheGM den 15. apr. 2024
Appreciate your comments Robert! Look forward to welcoming you back soon!

10/10 Fremragende

Gerallyn

Rejste med partner
Beautiful room and very comfortable.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 15. apr. 2024
Gerallyn, it's delightful to hear that you found the room at The Alexis Royal Sonesta Hotel Seattle to be beautiful and comfortable. Our priority aims at providing comfort in style. We hope to have the pleasure of serving you again in the future.

10/10 Fremragende

Rhesa

Rejste med partner, Rejste med kæledyr
Synes godt om: Overnatningsstedets tilstand og faciliteter
First I would like to say thanks to all the staff at this Hotel! They were so kind, professional, friendly, helpful and treated our dog so well. You guys are Amazing!! The hotel was clean, the bathrooms are large which is really nice, the room was great, there are 2 workout areas and it’s super walkable to many things. Great hotel bar as well. We will definitely stay here again in the future. Thanks for making our stay so enjoyable.
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 15. apr. 2024
Rhesa, your kind words truly warmed our hearts. We are thrilled to hear how much you and your furry friend appreciated the hospitality of our team members at The Alexis Royal Sonesta Hotel Seattle, the large bathrooms, and our well-positioned workout areas. Our impeccable cleanliness and great bar are other features we take pride in. We eagerly look forward to making your future stays just as enjoyable! Thank you for choosing us and spreading the word about your delightful experience.

6/10 Okay

Connie, Sacramento

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel started out at the beginning, kind of OK the rooms that I requested we did not get! Somebody pulled a fire alarm which they made us all get out of the hotel in the middle of the night! Then there was a cleaning service that they had to do on both floors that my brother and myself were in the hotel and we literally had to get out of the room then they rescheduled it for the following day so it was just a mess. After this so-called dry shampoo, cleaning service on the carpets the room smelled like a wet dog. The hallway smelled like wet dog, and it was just ridiculous. Some of the floor was still wet inside of our rooms so I was not too pleased.
Overnattede 4 nætter i april 2024
Svar fra Customer Service den 11. apr. 2024
Connie, we understand your experience wasn't as smooth as it should have been and we appreciate your patience. It's unfortunate that unforeseen events such as fire alarms impacted your stay and we regret any inconvenience this caused. We also acknowledge your notes about our cleaning process and any discomfort it caused in your room. Our aim is always to maintain our guest rooms to the highest standard, and it seems we missed the mark this time. Your feedback will be noted as we continuously seek to improve the guest experience. We hope to have the opportunity to host you and your brother again in future, with an experience more reflective of our usual high-standard quality of service.

6/10 Okay

Izak

Synes godt om: Rengøring
The property is marketed as parking on property however they had a full valet every day we went. They advised we park somewhere offsite, far away
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 11. apr. 2024
Izak, thank you for your feedback regarding the parking situation. While we try to accommodate all our guests, sometimes our valet service can get quite busy. We regret any inconvenience caused by the suggestion to park offsite. Your comments have been noted and will be passed onto our team members. We hope for another opportunity to serve you better.

10/10 Fremragende

Lana

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was huge and very comfortable.
Overnattede 1 nat i april 2024
Svar fra Customer Service den 9. apr. 2024
Lana, it's fantastic to hear that you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle and found the spaciousness and comfort of your room to your liking. We strive to provide our guests with the utmost comfort and your feedback is truly appreciated. We look forward to welcoming you back in the future.

10/10 Fremragende

Tuan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Customer Service den 10. apr. 2024
Tuan, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. It's fantastic to know that your experience was excellent. We value your patronage and look forward to welcoming you back on your next trip to Seattle.

10/10 Fremragende

Maddisen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I would recommend staying at The Alexis! The staff were incredibly kind and helpful, the location is amazing if you're wanting to go and visit waterfront, Pike Place or go to one of the arena's for an event and our room was clean and modern. The area that the hotel is in is also very safe feeling both during the daytime and the evening.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 5. apr. 2024
Maddisen, your recommendation of The Alexis Royal Sonesta Hotel Seattle is truly appreciated. We're delighted to hear you enjoyed our prime location and found your room to be fresh and contemporary. It's also wonderful to know our team members made your stay even more enjoyable with their kindness and helpfulness. We look forward to welcoming you back in the future.

8/10 Udmærket

Sheila, Coquitlam

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The employees at his hotel are excellent and a special shout out to the front desk staff! Great location and an easy walk to the Piers. We were in Seattle for a Mariners and a Kraken game and both were easy to get to from the hotel. Wish there was breakfast available within the hotel and room service would have been nice but there were enough options close by that we didn't feel too put out. Would definitely stay here again.
Overnattede 3 nætter i marts 2024
Svar fra TomtheGM den 1. apr. 2024
Thanks so much Sheila - we are working hard on the breakfast program and room service - from permits to staffing it has been a Titanic process - but coming soon! Yep you can walk to the Mariners and Kraken games (bit of a walk to the Kraken games - but its good to work off the beer!

10/10 Fremragende

Rhys

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everyone was SO friendly and helpful! Thank you for being so sweet to our dog! The only downside was that we believed there would be guaranteed parking and there wasn't. We ended up having to park blocks away, which was a bit stressful. But otherwise, it was excellent!! Can't wait to come back!
Overnattede 2 nætter i marts 2024
Svar fra TomtheGM den 1. apr. 2024
thank you so much Rhys. I am sorry about the parking, the lot is below the hotel and limited - sometimes it just gets too much to for us! come back soon and we will save a spot just for you.

8/10 Udmærket

Doris

Overnattede 1 nat i marts 2024
Svar fra Bryan den 20. apr. 2024
Thank you so much for the great feedback! We hope to see you again! Take care and safe travels!

10/10 Fremragende

Carol

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They gave me my room early and made a reservation for a stay next month at a better rate under their membership program.
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 1. apr. 2024
Carol, it's fantastic to hear about your rewarding experience at The Alexis Royal Sonesta Hotel Seattle. We're thrilled you were able to check in early and could benefit from our loyalty program for your upcoming stay. We appreciate your kind words and eagerly anticipate your return next month. Safe travels until then!

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 1. apr. 2024
Matthew, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. It's great to see you had an enjoyable stay! Your high rating is much appreciated. If you find yourself back in Seattle, we look forward to welcoming you back.

8/10 Udmærket

Elora

Rejste med partner
Synes godt om: Service og personale, faciliteter
Everything was great! valet parking was super easy. We did have one an issue where a huge roach ran over my foot as I was walking to the bathroom in our room. My husband tried to squash it, but it ran under the door and out into the hallway. Could have done without that. We shoved a towel under our door for the remainder of the night. I know it’s a busy city and roaches are par for the course, but I’ve never had that happen in other Seattle hotels.
Overnattede 1 nat i marts 2024
Svar fra TomtheGM den 28. mar. 2024
Hello Elora - thank you for the note - wow - that must have been a sight - I am so very sorry that you have a memory of the invader. We have never had an issue with this in the past, possibly from a guest luggage or ?? but we are on it! Hope the rest of the journey was uneventful and positive.

8/10 Udmærket

jeffrey

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
staying with our pet is always a pleasure.....
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 27. mar. 2024
Jeffrey, it's fantastic to hear that both you and your pet consistently enjoy your stays at The Alexis Royal Sonesta Hotel Seattle. We delight in making sure all our guests, even the four-legged ones, feel welcome and at ease. It's our pleasure to have you with us and we look forward to your next visit.

10/10 Fremragende

Debbie

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was nice, big. Bed was comfortable. Check in was easy. They held our luggage before check in time. Hotel is close to many main attractions and restaurants and shopping. Its even dog friendly. Would definitely stay again !!!!!!
Overnattede 1 nat i marts 2024
Svar fra Customer Service den 27. mar. 2024
Debbie, it's wonderful to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was a positive one. We're glad you appreciated the room size and bed comfort, the convenient check-in process, and the location offering proximity to attractions, dining, and shopping. It's great to hear that our pet-friendly policy was a plus for you! We're eagerly expecting your return visit!

10/10 Fremragende

Laronda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my stay. Close to everything the staff was nice and accommodating
Overnattede 3 nætter i marts 2024
Svar fra Bryan den 26. mar. 2024
Thank you so much for your great feedback Laronda, it was a pleasure getting to meet you and have you visit with us. We hope to see you again. Take care and safe travels!

10/10 Fremragende

Breanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Bryan den 26. mar. 2024
Thank you so much for the great feedback Breanne! It was a pleasure having you stay with us. We hope to see you again on your next visit to Seattle. Take care and safe travels!

8/10 Udmærket

Dylan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra TomtheGM den 25. mar. 2024
Thanks Dylan for staying with us! hope to see you back again soon.

8/10 Udmærket

Jodi

Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 10. apr. 2024
Jodi, thank you for your 4-star rating of The Alexis Royal Sonesta Hotel Seattle. We are delighted to know that you had a positive experience with us. Our team looks forward to welcoming you back in the near future.

8/10 Udmærket

Erma

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall the hotel is very nice. But, as a traveler, why do hotels have to charge for every little thing? Why charge for watching TV or simply listening to music? If you pay the hotel rate and the daily charge to even be there, why charge for everything. That’s price gouging. All hotels should make it about customer service and not about money. I bought water outside the hotel and listened to music on my phone. Would have been nice to even watch a bit of TV without having to pay. Hotels should stop that.
Overnattede 2 nætter i marts 2024
Svar fra Customer Service den 5. mar. 2024
Erma, thank you for your comments. We value hearing from our guests and appreciate your perspective on additional charges. Here at The Alexis Royal Sonesta Hotel Seattle, we strive to make our guests' stay as enjoyable as possible. Your feedback helps us better understand our guests' needs, thus, it will be certainly shared with our team. We are glad your overall experience with us was pleasing and look forward to having the opportunity to serve you again in the future.

10/10 Fremragende

Colleen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Rooms very spacious
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 6. mar. 2024
Colleen, we're thrilled to hear that you appreciated the spacious rooms and prime location at The Alexis Royal Sonesta Hotel Seattle. Your feedback is valued and it's wonderful to know our hotel exceeded your expectations. We're looking forward to welcoming you back for another pleasant stay when you visit Seattle again.

10/10 Fremragende

Mahan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 1. mar. 2024
Thank you for the excellent rating, Mahan!Our goal is to go above and beyond to ensure our guests have a memorable experience at The Alexis Royal Sonesta Hotel Seattle! We look forward to hosting you again soon.

8/10 Udmærket

Terri

Rejste med partner
Synes godt om: Rengøring
nice hotel…didn’t like resort fee..not enough lights in room, phone didn’t work, maid service less than
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 28. feb. 2024
Terri, thank you for sharing your experience at The Alexis Royal Sonesta Hotel Seattle. It's great to hear that you found our facilities pleasing. However, it seems there were a few areas that didn't meet your expectations. We appreciate your feedback about lighting, telephone, and housekeeping service, as it helps us improve. Rest assured, our team is already addressing these issues. As for the resort fee, it's designed to provide guests with a range of amenities for an enhanced stay. We hope to get the chance to host you again for an improved experience.

10/10 Fremragende

Antonio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super great experience! Would love to stay again! Only stayed for one night but next time we will stay for longer! Thank you🙏
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 27. feb. 2024
Antonio, we are thrilled you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle! It's wonderful to hear that we exceeded your expectations during your visit. We can't wait for you to come back and experience a longer stay with us. Thank you for your kind words!

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cute hotel
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 27. feb. 2024
David, thank you for your review. We're delighted to hear your experience at The Alexis Royal Sonesta Hotel Seattle was positive. We aim to provide a charming and enjoyable stay for all our guests. We hope to have the opportunity to welcome you back in the future.

10/10 Fremragende

Bryan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent hotel and very nice staff. Will definitely stay here again for future visits.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 27. feb. 2024
Bryan, it's great to hear you thoroughly enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle. Our team members are indeed dedicated to providing top-notch hospitality. We eagerly look forward to having you with us again for future visits. Safe travels until then!

10/10 Fremragende

Tracey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent super friendly staff
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 26. feb. 2024
Tracey, it's wonderful to learn that you had such a positive experience at The Alexis Royal Sonesta Hotel Seattle. We truly appreciate your recognition of our friendly team members. We hope to welcome you back soon!

10/10 Fremragende

Nicholas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had to make sudden, unexpected changes and cancel our reservation, staff were very helpful and accommodating, very much appreciated, we would go back there anytime.
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 22. feb. 2024
Nicholas, it's great to hear your positive feedback about The Alexis Royal Sonesta Hotel Seattle. Our team members strive to provide excellent service, even in unpredicted situations. We're glad their efforts left a positive impact on you and we eagerly await your return in the near future.

10/10 Fremragende

Don

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were upgraded and treated so well by the friendly staff. They helped us have a very enjoyable stay celebrating a special birthday. Thanks again Alexis Royal Sonesta
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 22. feb. 2024
Don, we're thrilled to hear about your spectacular experience at The Alexis Royal Sonesta Hotel Seattle. It's always rewarding for our team members to know they made a positive difference during such special events. We appreciate your gratitude and look forward to the opportunity to celebrate with you again in the future.

10/10 Fremragende

Samantha

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 21. mar. 2024
Samantha, it's fantastic to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was enjoyable. We greatly appreciate your positive feedback and hope to welcome you back in the near future. Thank you for choosing our hotel.

10/10 Fremragende

Sara

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was spacious for our family. We liked how walkable the location is. It was very noisy with garbage pickup in the middle of the night.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 20. feb. 2024
Sara, it's lovely to hear that you found The Alexis Royal Sonesta Hotel Seattle to offer ample space for your family. We're thrilled you appreciated our convenient location. On the matter of noise during the night, we recognize this can be bothersome and we're always seeking solutions to improve our guests' comfort. Your feedback is most appreciated and will be beneficial in these endeavours. We hope to welcome you and your family back soon.

6/10 Okay

SHISEN, San Jose

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel is close to attractions, restaurants, and pike place market. The staff is very friendly and willing to help. I’ll consider this hotel next time when I visit Seattle.
Overnattede 2 nætter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Shisen, thank you for sharing your experiences. It's great to learn that the location of The Alexis Royal Sonesta Hotel Seattle suited your needs and that you found our team members amicable and ready to assist. We're heartened that you are considering a return visit. We look forward to welcoming you back during your next visit to Seattle.

10/10 Fremragende

Hilary

Overnattede 1 nat i februar 2024
Svar fra Customer Service den 21. mar. 2024
Thanks for sharing this perfect rating, Hilary!We're thrilled to hear you enjoyed your stay at The Alexis Royal Sonesta Hotel Seattle! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

2/10 Forfærdeligt

LeeWei, San Francisco

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
A very dishonest establishment, with behavior like a scammer: 1: they advertised daily breakfast, yet when we inquired where the breakfast was in the morning, they simply answered: we don’t have it, without any explanation.2: they charged over 120$ for two nights valet parking, even though they claimed the daily charge for valet parking is 50$/day on the booking website. 3: they charged you close to 30$ ‘destination fee’, but only reveal that charge to you when you check out! 4: it’s an old building, the windows have very pop sounds insulation, Avoid this hotel like a plague.
Overnattede 2 nætter i februar 2024
Svar fra TomtheGM den 12. feb. 2024
Thank you for your note regarding your recent stay. I am sorry that you had so many issues which caused you some stress after your stay. A couple of points - the hotel does offer breakfast, sometimes in the Bookstore sometimes in Storyville, if we failed to communicate this to you, I am sorry. - Valet parking is 50/night plus taxes - this information is posted in every web site and also at the front door. The 25 destination fee is also listed on every web site and explained to you when you arrived. Yes, the hotel is a historic building, not sure what a pop sound insulation is, but we would have been happy to move you to another room without Pop sounds if you had asked - always happy to answer any questions and ensure that you have the best stay possible. I hope you will come back and give us another try soon!

10/10 Fremragende

Annette

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Felt like home
Overnattede 3 nætter i februar 2024
Svar fra Customer Service den 8. feb. 2024
Annette, it's delightful to hear that The Alexis Royal Sonesta Hotel Seattle provided an atmosphere that made you feel right at home. We appreciate your positive feedback and hope to welcome you back in the near future for another excellent stay.

10/10 Fremragende

Shellie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We really like the location and the atmosphere of the Alexis. We were lucky to get a great view also.
Overnattede 1 nat i februar 2024
Svar fra Customer Service den 7. feb. 2024
Shellie, it's wonderful to hear that you appreciated The Alexis Royal Sonesta Hotel Seattle's atmosphere and location. We're glad you had the chance to enjoy one of our rooms with a terrific view. Your positive feedback means a lot and we cannot wait for your next visit!

10/10 Fremragende

Joshua

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Awesome Hotel
The Alexis hotel was amazing. Great in every way. Location, condition, service, cleanliness, comfort, and size. Promised the concierge that I will stay there again when I go back to Seattle.
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 31. jan. 2024
Joshua, it's fantastic to hear your stay at The Alexis Royal Sonesta Hotel Seattle exceeded your expectations in every way. We're thrilled that the location, upkeep, service, cleanliness, comfort, and room dimensions contributed to a great experience. We eagerly await your next visit to continue delivering top-notch service.

10/10 Fremragende

Julianne, Lynnwood

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Customer Service den 1. feb. 2024
Julianne, thank you for rating The Alexis Royal Sonesta Hotel Seattle so highly. We hope your trip was enjoyable and look forward to having you stay with us again. Safe travels until then.

10/10 Fremragende

Julie

Overnattede 3 nætter i januar 2024
Svar fra Customer Service den 31. jan. 2024
Julie, it's wonderful to hear that your stay at The Alexis Royal Sonesta Hotel Seattle was a positive one. We appreciate your rating and hope to welcome you back in the near future. Thank you!

10/10 Fremragende

Jill

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 30. jan. 2024
Jill, thank you for choosing The Alexis Royal Sonesta Hotel Seattle. We're delighted to know you had an excellent stay with us. We appreciate your rating and look forward to welcoming you again in the future.

10/10 Fremragende

Manjeet

Overnattede 1 nat i januar 2024
Svar fra Customer Service den 21. mar. 2024
Manjeet,Thank you for your 5-star rating of The Alexis Royal Sonesta Hotel Seattle. It's clear that you had a memorable stay and we couldn't be more thrilled. We look forward to having the opportunity to serve you again in the future. Until then, safe travels!

10/10 Fremragende

Monika

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was so impressed with the staff at the front desk. Incredibly friendly and helpful. It’s a great location, with walking distance to all downtown activities and lovely rooms.
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 26. jan. 2024
Monika, it's heartening to read of your standout experience at The Alexis Royal Sonesta Hotel Seattle. Our front desk team members constantly strive to be amiable and supportive, and it's wonderful that you felt that. Our central locale and beautifully appointed rooms certainly add to the overall guest experience. We look forward to your next visit.

10/10 Fremragende

Matthew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was our first time staying here. We absolutely loved the hotel and the room was pretty amazing. It was like being in a small apartment which was great for us! On the other hand the staff was hands down amazing. We had a small issue with an Uber and the staff was all over it to help us out and be the most accommodating and supportive more than we ever could imagine. Thank you too one of the bartenders that help come to my wife's recuse and help calm her down. You guys were awesome. Well be staying in again for sure!!
Overnattede 2 nætter i januar 2024
Svar fra TomtheGM den 22. jan. 2024
Thanks so much Matthew! What a lovely note to greet me on Monday morning. Never hesitate to reach out to your friendly GM if I can help with a booking.

8/10 Udmærket

Tom

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
This hotel is very nice. The staff was very helpful. But, the furniture looked like it was from the 70's and was not comfortable at all. They need to update the living room area badly!
Overnattede 1 nat i januar 2024
Svar fra Customer Service den 21. jan. 2024
Tom, it's great to hear that you appreciated our helpful team at The Alexis Royal Sonesta Hotel Seattle. We understand your feedback regarding the décor and comfort, and while we do aim to provide a unique aesthetic experience, we appreciate your suggestion for living area improvement. Thank you for sharing your thoughts.

4/10 Dårligt

leah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra TomtheGM den 18. jan. 2024
Gosh Leah - I am sorry that the hotel wasn't everything you hoped it would be - let us know how we can make it better for you but reaching out to me. Thanks TomW