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Anmeldelser af Britannia Grand Hotel Scarborough

3 out of 5
Britannia Grand Hotel Scarborough
St. Nicholas Cliff, Scarborough, England

Anmeldelser

5,8
Bedømmelse på 10 − Fremragende. 334 af i alt 1847 anmeldelser" "
Bedømmelse på 8 − Udmærket. 418 af i alt 1847 anmeldelser" "
Bedømmelse på 6 − Okay. 298 af i alt 1847 anmeldelser" "
Bedømmelse på 4 − Dårligt. 241 af i alt 1847 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 556 af i alt 1847 anmeldelser" "

6,0/10

Rengøring

6,2/10

Service og personale

6,4/10

Faciliteter

5,6/10

Overnatningsstedets tilstand og faciliteter

5,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
It is a bit out dated
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 28. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Jennifer

Rejste med partner, Rejste i en gruppe
Synes godt om: Faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Very small room, although it had lovely views. No hot water for the shower for 2 days, apparently I wasnt the only person, three others complained of no hot water in their rooms either. The hotel itself was quite nice, it was obviously grand at one point but the grandeur is somewhat dimmed by the slot machines that now adorn the lobby and the dead and rotting seagull on the terrace. The breakfast was acceptable, although the coffee in the room and at breakfast was nasty, I left the one in the room thinking id find fresh milk at breakfast, but i was wrong. Parking is also difficult as there is no car park, so you have to park in a pay and display and walk, but there are pleasant walks right outside the door.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 27. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Van

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was large and comfortable, had armchsirs, bedside lights, bath shower. Staff were friendly and helpful.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 24. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Chris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 23. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Angus

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was historically significant, beautiful communal areas and newly refurbished.
Overnattede 1 nat i maj 2024
Svar fra General Manager den 23. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

TERENCE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nothing to complain about. Had to queue to check in but that was to be expected as there was a wedding on and tribute band so hotel was busy. Couldnt fault the reception staff. Very friendly and helpful. Thought we wpuld be entitled to 50 percent discojnt on ncp parkjng but they didnt know about it
Overnattede 1 nat i maj 2024
Svar fra General Manager den 18. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

James

Rejste med partner
Synes godt om: Rengøring, faciliteter
Discusting our room was terrible
Overnattede 1 nat i maj 2024
Svar fra General Manager den 18. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

ROBERT

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The building is amazing, The staff first rate, The area like many seaside resorts suffering from a lack of investment and looking very tired. We came for a family party and used the hotel for accommodation, highly recommend, oh and get a sea view room WOW.
Overnattede 2 nætter i maj 2024
Svar fra General Manager den 18. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
HIGH RECOMMENDED 👍👍...... HAVE USE MEANY TIMES 👍👍...... QUIET CLEAN AND VERY HELPFUL STAFF 👍👍... PLUS HOTEL IN A CENTRAL LOCATION 👍👍
Overnattede 5 nætter i maj 2024
Svar fra General Manager den 18. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Aimee

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring
Our first room provided to us for myself who’s pregnant partner and 2year old daughter absolutely stunk of cigarettes despite being a non smoking room and evidence of smoking taking place on window ledge. Staff were really helpful and moved us to a completely different room which was appreciated. The hotel was very Loud overnight again not staffs fault but people residing here. Overall would stay again for one night
Overnattede 1 nat i maj 2024
Svar fra General Manager den 6. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Dårligt

Fatima

Overnattede 1 nat i maj 2024
Svar fra General Manager den 27. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Stephen

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Have stopped at the grand many a time over the last 35 years never had a problem will be back again later this year
Overnattede 3 nætter i maj 2024
Svar fra General Manager den 6. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Marie

Overnattede 1 nat i maj 2024
Svar fra General Manager den 27. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Emily

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra General Manager den 5. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback.

8/10 Udmærket

Elaine

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra General Manager den 3. maj 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Jayne

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter
It's a beautiful hotel which is in need of refurbishment. For the price I paid I was happy with my stay. Downstairs is lovely but the bedrooms and corridors are not. The room was basic but adequate. If you want a luxurious room don't go there. If you want to experience the grandeur of a bygone age very cheaply and don't mind a basic room then this is the place for you.
Overnattede 1 nat i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Gillian

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Was a lovely building back in the day. But very tired and in need of refurbishment. Our room SU03 was awful felt like we were in the cellar. Narrow corridor of which ours smelt of faeces. Said it was a double with window but might as well have not bothered with it being frosted glass which made it even darker. Felt claustrophobic. So many dogs around the hotel in corridors and reception. 2 dogs were having a go at each other I had to go another way round. Never again will we stay here. Parking so limited.
Overnattede 1 nat i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Dårligt

Fraser

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The bathroom shower riser came away i had to reposition it then when i went to collect a towel off the towel rail it fell to the floor i had to replace it.There was an inspection panel hanging from the ceiling in the bathroom There was drilling dust all along the bathroom floor that had not been cleaned up. All in all a poor show all around and the room and toilet did not come up to expected standards its named The Grand Hotel but nothing grand in our experience.The parking is also a problem.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 30. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Forfærdeligt

Oli

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Toilet leaking smelly damp full of dust and spiders
Overnattede 1 nat i april 2024
Svar fra Andrew, RDM den 16. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Fremragende

ROBERT

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed my stay.... Hotel in a central location...... Helpful friendly staff..... Very good location for shops, seafront and walking. 👍👍
Overnattede 6 nætter i marts 2024
Svar fra Andrew, RDM den 16. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

8/10 Udmærket

Maria

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ok for a nights rest
Overnattede 1 nat i april 2024
Svar fra Andrew, RDM den 10. apr. 2024
Dear Guest,Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

claire

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Gillian

Rejste med partner
Synes godt om: Service og personale
The place in a brilliant spot, property lovely but our room was in need of an update the beds were clean although they did creak & so did the floor but with the age of the building to be expected. The breakfast was good although the evening meal could do with fresh vegetables instead of frozen. All in all enjoyed our stay
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Ranjit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good if some is there at entrance of the building and maintain the cleanliness… too much smoking..
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Yin Ling

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Rengøring
Haven't clean up for the room, we found some instant coffee on the table, also for the dirty window.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 6. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Forfærdeligt

martin

I arrived late (20.30) so checked in dropped my bags and went for a drink. Getting back to my room at 22.30 I went for a shower only to discover the shower was covered in paint , which had been scrapped from the roof which had been painted but they hadn’t cleaned up really bad.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 1. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Nick

Rejste i en gruppe
Synes ikke om: Service og personale
Could not leave luggage had to return 4 hours later to check in
Overnattede 1 nat i marts 2024
Svar fra General Manager den 1. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Forfærdeligt

Kinley

Overnattede 1 nat i marts 2024
Svar fra General Manager den 21. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Forfærdeligt

Megan

Overnattede 3 nætter i marts 2024
Svar fra General Manager den 21. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Forfærdeligt

Nick

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The room was like an oven even with the windows open the bed was a disgrace with a dip in the middle resulting in a terrible nights non sleep and I would not stay here again if you paid me. The check in queue!! Was an hour
Overnattede 1 nat i marts 2024
Svar fra General Manager den 31. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Peter

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Firstly, the quality of customer service was excellent and who supported me with issues I had with both rooms ( I had to change rooms for my second night and unfortunately, there were issues with this room too! ) The service provided by the staff in the dining room was also excellent. Finally, I have enjoyed many stays at the Grand Hotel over the years and I do hope the hotel is able to resolve the issues I experienced during my stay.
Overnattede 2 nætter i marts 2024
Svar fra General Manager den 31. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Marie wesson

Overnattede 1 nat i marts 2024
Svar fra Andrew, RDM den 17. apr. 2024
Dear Guest,We sincerely appreciate you sharing your feedback with us. Please rest assured that we dedicate time every day to carefully review and consider all guest comments.Warm regards,

10/10 Fremragende

JUSTIN WINSTON

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This really was Victorian Splendour combined with immaculate service! The staff were more than helpful at all times and very polite. I loved the cleanliness and space. I was in room 338 and had a town view across the entrance area which was very nostalgic of yesteryear! 10 out of ten in all aspects.
Overnattede 1 nat i marts 2024
Svar fra General Manager den 22. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Your got everything in the place you need..... Nice quiet rooms..... VERY HELPFUL STAFF ..... Handy for Shops, Walking and Pubs....... I Very Much Enjoyed My Stay. 👍👍
Overnattede 4 nætter i marts 2024
Svar fra Andrew, RDM den 16. apr. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Fremragende

Andy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great price for the room
Overnattede 1 nat i marts 2024
Svar fra General Manager den 22. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Liz

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 1 nat i marts 2024
Svar fra General Manager den 22. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Gary

Synes godt om: Rengøring, faciliteter
Everything
Overnattede 1 nat i februar 2024
Svar fra General Manager den 2. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Heather

Rejste med familie
Synes godt om: Rengøring, service og personale
The room was budget priced clean but needed some minor repairs eg. Toilet roll holder replaced but the old screw holes not filled in . The room has wonderful view over Scarborough bay but at 11pm young people were noisily racing cars on the beach. At 5am we were awoken by noisy people on the bar balcony below , followed by a fire alarm ! It is such a shame that customers do not appreciate this wonderful property. Even though it was not perfect we shall go again as it is one of Englands little gems and needs to be visited in order for it to survive . The staff are very friendly and if you can look past any problems it’s a must . Please let's provide this little historic gem with the funds to ensure it endures ,so that the property can be maintained and reach a higher standard.
Overnattede 1 nat i februar 2024
Svar fra General Manager den 26. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Catherine

Overnattede 1 nat i februar 2024
Svar fra General Manager den 29. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

6/10 Okay

Tayyabah

Overnattede 1 nat i februar 2024
Svar fra General Manager den 22. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great value for money
Very straightforward booking in. Friendly staff and courteous. Good room with sea view! Will be back! Thank you
Overnattede 1 nat i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Stella

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely time
Absolutely perfect location for the dogs. Room was very comfortable and the massive bath was outstanding
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Dårligt

Sandra

Overnattede 7 nætter i februar 2024
Svar fra General Manager den 22. mar. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Elizabeth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A nice toom - eventually
We got a good deal for a 3 night midweek stay. Check in was quick, staff friendly. Got to our room on 4th floor and it absolutely stunk of what smelt like cat urine. I asked for a new room and was given a lovely premium room overlooking South Bay. When we went out for a walk later , we checked out where our first room was , and could see piles of seagull poo right on the window ledge and we are assuming that's what the smell was. Hoping they have sorted it!
Overnattede 3 nætter i februar 2024
Svar fra General Manager den 25. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

Barry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Absolutely amazing stay staff were all great and friendly couldnt thank rosh the manager enuff went above and beyond to make owa stay the best one yet will definitely be back
Overnattede 4 nætter i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Other than the slow service on the front desk the hotel was great
Overnattede 1 nat i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

2/10 Forfærdeligt

Christopher James

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 1 nat i februar 2024
Svar fra General Manager den 13. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

4/10 Dårligt

Tracy

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Hotelmwas clean and room was ok on arrival staff were friendly and helpful night staff on the other hand were rude a member of staff woke us up at midnight demanding me to go to front desk to pay which I had already done showed him the receipt no apology or anything why he couldn't of looked on the system or come earlier in the night as was in the room from 5.30 pm is beyond me then trying to get back to sleep and fire alarms kept going off definitely won't be going back
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 11. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,

8/10 Udmærket

Wayne

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Pleasantly suprised on how nice the hotel and staff were, we took our dog and the room was really good for the price we paid,reccomend ir more than a few others weve stayed at. Will be going again
Overnattede 2 nætter i februar 2024
Svar fra General Manager den 9. feb. 2024
Dear Guest, Thank you for taking the time to leave your review, we do take time each day to discuss and review all guest feedback. Kind Regards,