We arrived on a Sunday eve. Door code provided by VRBO was wrong. We messaged owner via app and Messanger. Thankfully, someone unlocked it remotely & owner called to provide correct code.The Unit's LR is small and not furnished for comfort. Only seating was a very dirty sofa bed, very firm to sit on. We did not use the sleeper. Area rug cheap & worn.Baseboards thruout were layered with dirt/dust, & there was mold along shower wall base. Fridge handles were filthy. wiped out all kitchen drawers/cabinets & washed all Items due to evidence that only very superficial cleaning of Unit had ever been done.The slider to balcony was missing the screen door. Found it in storage area bent beyond functionality.After stewing on it all I reached out to owner on Wed. A friend of hers contacted us (owner out of Country). Edina very responsive & offered to send cleaner & maint but we had left for day. We agreed to next day.Maintenance came Thur took the door, cleaner never came. Wasted morning. We let Edina know. She arranged for cleaner to come on Fri (they did) & said a new sofa coming on weekend. That never happened and there was NO further communication about it or the door.Cleaners did a great job. Took hours. Sofa looked new and EVERYTHING was clean! We thanked Edina & owner via messaging.Owner refunded our cleaning fee unprompted.Complex has seen better days & no evidence that anyone cares.Pool area nice. Location ok.Comfort & furnishings are college dorm level.