4/10 Dårligt
Christian
Rejste med familie
21. jul. 2024
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing stay in a tourist-heavy town
We recently stayed at Protur Sa Coma in a town that epitomizes the mass tourism experience — from sunbeds reserved with towels early in the morning, to identical kiosks lining the streets. Our experience, unfortunately, left much to be desired.
We booked a double room, expecting two separate rooms as shown in one of the pictures online, but were given a single room instead. This was particularly challenging as we were traveling with small children and were not allowed to bring any food into the room, which made snacking difficult.
Upon check-in, the staff failed to provide us with the necessary bracelets for our all-inclusive package. This oversight led to us paying for drinks out-of-pocket, which the hotel refused to refund. Moreover, the all-inclusive package was underwhelming, offering little more than the three main meals, with no additional food options available throughout the day.
The children’s pool was not heated, which was a problem for my son who couldn’t enjoy it during the first few days of our stay due to the cold water, until the weather finally warmed up.
Overall, our stay was frustrating and did not meet our expectations for comfort and convenience, especially for a family trip. I hope the hotel takes feedback seriously and improves these aspects for future guests.
This review clearly outlines your grievances while maintaining a professional tone.
Christian
Overnattede 9 nætter i juli 2024