Pengeskab på værelset, skrivebord, arbejdsområde til bærbare computere
Tjek tilgængelighed

Anmeldelser af Hilton San Salvador

5 out of 5
Hilton San Salvador
89 Av Norte y 11 Calle Poniente, Colonia Escalon, San Salvador, SS

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 599 af i alt 955 anmeldelser" "
Bedømmelse på 8 − Udmærket. 235 af i alt 955 anmeldelser" "
Bedømmelse på 6 − Okay. 67 af i alt 955 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 955 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 26 af i alt 955 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Cyndi, Tampa

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean facilities. Friendly staff. Great location.
Overnattede 2 nætter i maj 2024
Svar fra Rodrigo Rivas Customer service den 28. maj 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

faith

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was perfect. Had a direct view of the volcano.
Overnattede 4 nætter i marts 2024
Svar fra Rodrigo Rivas Customer Service den 28. maj 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Melinda, Denver

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff, wonderful central location. Safe, clean property with walkable neighborhood. There was a pagent going on, but there was still space in restaurants.
Overnattede 2 nætter i marts 2024
Svar fra Rocío Ruiz den 9. maj 2024
Dear Melinda:Thank you very much for sharing your comments with us! We are happy to know that your stay was a success. Waiting for your prompt visit again!

10/10 Fremragende

Samuel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Rocio Ruiz den 9. maj 2024
Querido Samuel Agradecemos de manera especial por otorgarnos la máxima calificación. Estamos a sus ordenes

10/10 Fremragende

Maria

Overnattede 2 nætter i maj 2024
Svar fra Rodrigo Rivas Customer service den 28. maj 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Adriana Leonor

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i april 2024
Svar fra Rodrigo Rivas Customer service den 1. maj 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

8/10 Udmærket

Carlos

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This Hotel is very good. *Read the rest of the review but in short I can definitely recommend it** It is a large property with a large staff. This requires excellent management and it shows because it runs very well. I add that it hosts many large events and the staff is able to do that and make guests feel great. I have only great things to say about the individuals taking care of the rooms and specially the staff at the breakfast area. All very attentive, polite and good at what they do. I would recommend it but I will give a few heads up. Parking can be tricky if there is a large event going on but there is always parking, you just might have to take a few more steps. A/C was excellent. TV was good with some cable channels but local TV was snowy. Alarm clock available and hangers, etc. This was good.The one complain I have about the room I had is the noise. I could hear when someone in an adjacent room was taking a shower or when they left a phone on a table and it was vibrating. I can in fact recommend this Hotel as it is in a very convenient location. GET THE ROOM/PACKAGE WITH BREAKFAST? It is excellent and they have an omelette station which was excellent and also a PUPUSA station (typical Salvadorean food) which will set a high standard for pushups. Excellent. There is a walk way to go to an adjacent building with a great food court as well. I still have to sort out a problem with my Hilton account and points but that is provably a website problem.
Overnattede 6 nætter i april 2024
Svar fra Rodrigo Rivas Customer Service den 23. apr. 2024
ith great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Jaime

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel very helpful staff
Overnattede 4 nætter i april 2024
Svar fra Rodrigo Rivas Customer Service den 22. apr. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

8/10 Udmærket

Ruth, torrance

Overnattede 1 nat i april 2024
Svar fra Rodrigo Rivas Customer Service den 28. maj 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

4/10 Dårligt

Bruce

Synes godt om: Rengøring, faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Unexpirenced Staff at check in. They told me that they couldn't give me the room i bocked because overbooking and changed me to a lower value room
Overnattede 2 nætter i april 2024
Svar fra Rodrigo Rivas Customer service den 23. apr. 2024
We appreciate your kind comments about your stay at our hotel.We want you to know that we take your feedback very seriously, and we are diligently working to prevent such incidents from happening again. Your opinion motivates us to strive for excellence in providing memorable experiences in the future.We sincerely apologize for any inconvenience caused and hope to have the opportunity to welcome you back soon, where we aim to exceed your expectations.regards,

10/10 Fremragende

Nelson

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo estubo bien y lo recomiendo.
Overnattede 1 nat i april 2024
Svar fra Rodrigo Rivas Customer service den 22. apr. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Gabriela

Overnattede 3 nætter i marts 2024
Svar fra Rodrigo Rivas Customer service den 5. maj 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Ana, Mission Viejo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved this hotel and I am so happy that we chose this hotel. The hotel staff was so friendly and inviting when we checked in and the hotel and grounds were beautiful. I was surprised at the quality and the selection of the food at the hotel restaurant, it was outstanding. Overall this hotel was one of the best that I have stayed in while visiting the city of San Salvador .
Overnattede 7 nætter i april 2024
Svar fra Rodrigo Rivas Customer Service den 12. apr. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place
Overnattede 1 nat i april 2024
Svar fra Rodrigo Rivas Customer Service den 9. apr. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Jorge

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I didn't like the elevator.
Overnattede 5 nætter i marts 2024
Svar fra Rodrigo Rivas Customer service den 8. apr. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Luis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Made me feel at home! Everyone was very courteous and strived to do their best. The hotel lies at the foot of an impressive volcano, outdoor dining was perfect, breakfast buffet quite impressive, especially the pupusas. Shout out to Roberto who made our meals a pleasure. Bedrooms are nice size, comfy beds, big bathrooms and most of all, sparkling clean. The one downside was the waiting times for the elevator but we did know beforehand one was going through maintenance. In short, great stay. El Salvador is not only beautiful, with great and varied cuisine, friendly people, but extremely safe. You definitely have a returning guest!
Overnattede 3 nætter i marts 2024
Svar fra Rodrigo Rivas Customer Service den 6. apr. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Sharon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El desayuno buffet muy bueno!
Overnattede 2 nætter i marts 2024
Svar fra Rodrigo Rivas Customer service den 4. apr. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Daniel

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a great place to stay while visiting El Salvador.
Overnattede 1 nat i marts 2024
Svar fra Rodrigo Rivas Customer Service den 1. apr. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.

2/10 Forfærdeligt

Sandra

Overnattede 1 nat i marts 2024
Svar fra Rodrigo Rivas Customer service den 20. apr. 2024
Queremos que sepa que tomamos muy en serio sus comentarios, y estamos trabajando arduamente para evitar que ocurran incidentes similares en el futuro. Su opinión nos motiva a esforzarnos por ofrecer experiencias memorables.Nos disculpamos sinceramente por cualquier inconveniente causado y esperamos tener pronto la oportunidad de darle la bienvenida nuevamente, donde esperamos superar sus expectativas.Podria contarnos su experiencia la correo customer.servicerd@agrisal.comSaludos

10/10 Fremragende

Ingrid

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bien
Overnattede 2 nætter i marts 2024
Svar fra Rodrigo Rivas Customer service den 1. apr. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.

8/10 Udmærket

Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place to stay
Overnattede 1 nat i marts 2024
Svar fra Rodrigo Rivas Customer Service den 1. apr. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.

10/10 Fremragende

Oscar

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
El personal muy amable y atento, el Hotel está bien mantenido y cuida los detalles. Solo le falta mejorar la presión de agua en la ducha y que haya más caudal.
Overnattede 2 nætter i marts 2024
Svar fra Rocio Ruiz den 19. mar. 2024
Es nuestro deseo que su reciente visita a Hilton San Salvador haya sido placentera como lo fue para nosotros tenerle en casa.Gracias por compartir sus comentarios, estos son muy especiales para nosotros dado que nos ayudan a mejorar el servicio y cumplir con las expectativas de nuestros visitantes, en espera de ir pronto noticias.

8/10 Udmærket

Elvin, Guatemala

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Bonito lugar
Overnattede 2 nætter i marts 2024
Svar fra Rocio Ruiz den 19. mar. 2024
Querido Elvin:Es nuestro deseo que su reciente estancia con nosotros haya sido placentera como lo fue para nosotros tenerle como huésped.Gracias por compartir sus comentarios con nosotros, que le gusto todo, en espera de ir pronto noticias

10/10 Fremragende

Brian

Overnattede 1 nat i marts 2024
Svar fra Rodrigo Rivas Customer Service den 1. apr. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

8/10 Udmærket

Giomar, New York

Very good
Overnattede 3 nætter i marts 2024
Svar fra Rodrigo Rivas Customer Service den 11. mar. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

francisco

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was placed i the presidential suite and was awesome
Overnattede 2 nætter i marts 2024
Svar fra Rocio Ruiz den 8. mar. 2024
Dear Francisco:Thank you for being part of our family staying at Hilton San Salvador Conference Center. We love reading how we make you feel in the time that we have the pleasure to service you and how can improve to always give you our best.

10/10 Fremragende

Jorge

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La experiencia fue superada a lo expectado. Un exelente servicio y un trato humano como antes no habia mi familia experimentado
Overnattede 1 nat i februar 2024
Svar fra Rocio Ruiz den 26. feb. 2024
Querido Jorge:Es nuestro deseo que su reciente visita haya sido placentera como lo fue para nosotros.Nos complace saber que superamos tus expectativas y estamos a la orden para poder asistirle nuevamente. Agradecemos su preferencia.

10/10 Fremragende

Vilma

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 4 nætter i februar 2024
Svar fra Rocio Ruiz den 26. feb. 2024
Dear Vilma:Thank you very much for sharing your comments with us! We are happy to know that your stay was a success.

10/10 Fremragende

Roxana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente el trato y la amabilidad de todos los empleados
Overnattede 2 nætter i februar 2024
Svar fra Rocio Ruiz den 26. feb. 2024
Nos encanta leer buenos comentarios sobre tu experiencia en Hilton San Salvador,Te esperamos pronto,

10/10 Fremragende

Gabriela

Overnattede 1 nat i februar 2024
Svar fra Rodrigo Rivas Customer service den 22. mar. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Juan Pablo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good
Overnattede 2 nætter i februar 2024
Svar fra Rocio Ruiz den 23. feb. 2024
Dear Juan PabloWe thank you your preference for Hilton San Salvador San Salvador. It will be a pleasure to have you back soon.

8/10 Udmærket

Nicolas

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It results in a convenient location for my daily work activities
Overnattede 3 nætter i februar 2024
Svar fra Rocio Ruiz den 23. feb. 2024
Dear Nicolas:We thank you your preference for Hilton San Salvador San Salvador. Our willing is that you had enjoyed your recent stay with us as we do. It will be a pleasure to have you back soon.

8/10 Udmærket

Troy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Seems a little older but still nicely presented. A bit overpriced in my opinion.
Overnattede 1 nat i februar 2024
Svar fra Rocio Ruiz den 22. feb. 2024
Dear Troy:Thank you very much for taking the time to answered the survey, your comments are very special for us.

2/10 Forfærdeligt

Yesenia

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
No volcano view
Did not get volcano view even though that’s what I paid for
Overnattede 2 nætter i februar 2024
Svar fra Rocio Ruiz den 22. feb. 2024
Dear Yesenia.Sorry About the situation occured that we can not provided the service we wil work on it to have it back, Best Regards,

10/10 Fremragende

HECTOR

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
PERSONAL MUY AMABLE Y RESUELVEN
Overnattede 2 nætter i februar 2024
Svar fra Rodrigo Rivas Customer service den 8. feb. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

6/10 Okay

Jovan

Synes godt om: Rengøring, service og personale, faciliteter
The only thing I did not like was the fact that the hottest water available in the shower was not hot enough. I like my showers hot at the beginning.
Overnattede 1 nat i januar 2024
Svar fra Rodrigo Rivas Customer Service den 8. feb. 2024
We appreciate your kind comments about your stay at our hotel. We want you to know that we take your feedback very seriously and are working diligently to prevent this type of incident. Your opinion motivates us to continue striving to provide memorable experiences in the future. We look forward to the opportunity to serve you again soon and exceed your expectations.Sincerely,

6/10 Okay

tom

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Not Hilton worthy
It's possible I just had bad luck, but nevertheless this was my experience. Check-in was good. Staff is friendly and helpful. Hotel itself needs overall renovation and feels weary. Day 1. Around 2pm I went to the restaurant and ordered a coffee, an ice-tea, a bottle of sparkling water, and a steak, rare, not medium rare, rare (!), with peppercorn sauce, salad and an oven potato, as sides. The coffee was horrible, felt like instant coffee. A pity taking in mind that the country has really good coffee production. Simply can't understand Hilton serves watery coffee. The steak arrived, well done, how even, if you order rare? I would have been okay with medium rare, but well done? Can't be.. The peppercorn sauce and sparkling water were missing, so I reminded the waitress, who apologized, brought me the sparkling water, and ran to the kitchen for the peppercorn sauce. Unfortunately the sauce never came. Weird taking in consideration I was the only customer in the restaurant at that time. The salad was a tuna salad! Who in their right mind serves a tuna salad with a steak? The oven potato was tasty. Day 2; My flight was at 10pm and I've been visiting customers all day so wanted to take a shower after, but a late check-out was not possible. Not even an hour or two. Which I understand when the hotel is full. I wasn't allowed to take a shower in the gym area either and couldn't enter as you need a key card to access. As a loyal Hilton customer this just feels wrong. Sad story
Overnattede 2 nætter i januar 2024
Svar fra Rocio Ruiz den 21. feb. 2024
Dear Mr Tom:On behalf of Hilton San Salvador would like to apologize for the inconvenience occurred during your stayWe appreciate your comments very special way. Rest assured that we will take the necessary actions to prevent this from happening again. We hope you do not have any problems again, but if they happen, please tell us, so we can solve it as soon as possible. If there anything else we can do for you please let us know.

10/10 Fremragende

Julio

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy bonito hotel
Overnattede 1 nat i januar 2024
Svar fra Rodrigo Rivas Customer service den 8. feb. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Judikay

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was an amazing stay
Overnattede 4 nætter i januar 2024
Svar fra Rodrigo Rivas Customer Service den 8. feb. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Lidia Esmeralda

Rejste med familie
excellent location, service and staff. I requested a mini refrigerator for my room upon check in -it was brought up to my room as soon as I inside. The staff is VERY attentive and welcoming
Overnattede 4 nætter i januar 2024
Svar fra Rodrigo Rivas Customer service den 8. feb. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Neftali, Santa Ana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Rodrigo Rivas Customer service den 8. feb. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Dorje

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lots of open space
Overnattede 3 nætter i januar 2024
Svar fra Rodrigo Rivas Customer Service den 8. feb. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

8/10 Udmærket

Lloyd

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Place is very modern and clean.
Overnattede 1 nat i januar 2024
Svar fra Rodrigo Rivas Customer Service den 8. feb. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

ALEX

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service, food and staff. Will be back soon
Overnattede 3 nætter i januar 2024
Svar fra Rodrigo Rivas Customer Service den 8. feb. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,

10/10 Fremragende

Eliazar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location and property size…
Overnattede 5 nætter i januar 2024
Svar fra Rodrigo Rivas Customer service den 8. feb. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Diana

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i januar 2024
Svar fra Rodrigo Rivas Customer service den 8. feb. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

2/10 Forfærdeligt

Ana Cecilia

Overnattede 2 nætter i januar 2024
Svar fra Rocio Ruiz den 21. feb. 2024
Estimada Ana Cecilia:En nombre de Hotel Hilton San Salvador nos gustaría saber un poco más acerca de tu experiencia, su bienestar es lo más importante

6/10 Okay

Carmen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Rocio Ruiz den 21. feb. 2024
Querida Carmen Gracias por elegir Hilton San Salvador para su estancia. La satisfacción de nuestros huéspedes es lo primordial y trabajamos para cumplir sus expectativas de servicio. Agradecemos su tiempo para responder la encuesta.

10/10 Fremragende

Daniel

Overnattede 1 nat i januar 2024
Svar fra Rodrigo Rivas Customer service den 8. feb. 2024
Es con gran placer que recibimos sus amables comentarios sobre su estancia en nuestro hotel. Su feedback nos llena de gratitud y nos inspira a seguir mejorando cada día.Ha sido un honor haber sido parte de su viaje y contribuir a hacerlo especial. Su reconocimiento significa mucho para todos nosotros aquí en el hotel.Esperamos sinceramente tener el privilegio de darle la bienvenida nuevamente en el futuro y superar sus expectativas una vez más.Le agradecemos sinceramente por elegir nuestro hotel y por compartir su experiencia con nosotros.Saludos,

10/10 Fremragende

Brian, Los Angeles

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was outstanding at from Housekeeping to Bartender would stay here again in a heart beat.
Svar fra Rodrigo Rivas Customer Service den 8. feb. 2024
With great pleasure, we have received your kind comments about your stay at our hotel. Your feedback fills us with gratitude and inspires us to keep improving every day.It has been an honor to be part of your journey and contribute to making it special. Your recognition means a lot to all of us here at the hotel.We sincerely hope to have the privilege of welcoming you again in the future and exceeding your expectations once more.We sincerely thank you for choosing our hotel and for sharing your experience with us.Regards,