Udendørs pool

Anmeldelser af Hyatt House San Juan

3.5 out of 5
Hyatt House San Juan
615 Ave Fernandez Juncos, Distrito de Convenciones, San Juan

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 654 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 225 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 64 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 31 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 1002 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mette, Ringsted, Demmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel
Helt igennem skønt, nyere, lækkert hotel. Forholdsvist tæt på strand, den gamle by, shopping center og lufthavnen. Meget rent, gode senge, store rummelige værelser. Morgenmaden var alsidig med varme og kolde retter, omelet station, opmærksomt personale, der hele tiden fylder op og sørger for at der er rent og pænt. Lille fitnesscenter med ok udstyr og gode cardio maskiner. Aflukket sol område med pool.
Overnattede 2 nætter i maj 2018
Svar fra Nivea den 21. maj 2018
Thank you for staying with us! We are so happy to know that you have enjoyed our beautiful property, our breakfast and thats correct, as you mentioned our property is relatively close to beach, old town, shopping center and airport. I will share your comments with the staff. We reamin at your service!

8/10 Udmærket

Frank

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
From a difficult start to a fantastic stay
When we arrived at the hotel, we found out that our bookings had been messed up. Impossible for me to find out if the problem was with this booking website or with the hotel system. But the hotel managers (Sarah, Ines, Raul,..) did everything to fix the problem. We ended up getting one of the best family rooms in the hotel and had a wonderful time in San Juan! Amazing service and hospitality. The breakfast is OK but I would have liked if there was some cheese and meat cuts. The hotel is beautiful and we used the nice pool at the sister hotel next door. I parked our car on the street next to the hotel because it felt very safe. We walked 15 minutes to the caribean beach next to Hilton. A lot of good restaurants in the close neighbourhood. We felt at home and had a very hard time leaving. We will be back!
Overnattede 1 nat i februar 2018
Svar fra Nivea den 22. mar. 2018
Greetings from Hyatt House San Juan Mr. Frank! Thank you so much for sharing your review. We are so happy to hear that our TEAM made a difference and went above and beyond. We will be sure to share your review with the team members, I know they will be honored. Looking foward to welcoming you back during your next stay in San Juan. Grateful, Hyatt House Team

10/10 Fremragende

Cynthia Marie, Greenville

Rejste med familie
Synes godt om: Faciliteter
The Hyatt House is a great place to stay! It’s located very close to the T-Mobile Center, and Condados beach. They have a shuttle that runs daily from 9 am to 5:30 pm that takes you to old San Juan, a beach and the T-Miobile Center. Ubers are also readily available during the day and very reasonable. This hotel is super clean. Has a great breakfast and has staff that are very friendly and always ready to help! Will stay again!
Overnattede 5 nætter i maj 2024

10/10 Fremragende

Bethzaida

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente ubicación
Overnattede 2 nætter i april 2024

10/10 Fremragende

Ginger

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean hotel. Extremely pleasant & helpful staff. I have never seen such a spread for a hotel breakfast buffet. Everything was great!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Nelson Arturo, Santo Domingo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Ronald E

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect safe hotel for a family vacation to Puerto Rico. Easy walking distance to restaurants and events and free shuttle into Old San Juan. Excellent parking for a rental car is an added bonus
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Chloe

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the stay here I just wish it had more things to do around it. The rooms were nice and clean and the pool was also nice I just wish they had a jacuzzi.
Overnattede 7 nætter i januar 2024

10/10 Fremragende

Yolanda, Aguas Buenas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Lourdes

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everyone was amazing! Shout out to Lee in the kitchen, Jose at the bar, Sara and Victor at the front desk. We couldn't have asked for a better crew. Phenomenal service. We will book here again and again. With love from The Clarks
Overnattede 5 nætter i april 2024

8/10 Udmærket

Jane, St Thomas

Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Cutberto

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The worst service I’ve ever received at a hotel. They didn’t want to provide daily housekeeping service. After begrudgingly agreeing to do so it would only be done until the afternoon everyday. The lady at the omelette station was super rude and made the smallest and stingiest omelettes ever. The cleaning staff at the dining room were also rude. The safe box didn’t have battery. The WiFi didn’t work any day in the room. Not even after several complains.
Overnattede 4 nætter i april 2024

10/10 Fremragende

Nereida

Rejste med partner
Personal atento y amigable.
Overnattede 1 nat i april 2024

10/10 Fremragende

Anel

Overnattede 3 nætter i april 2024

10/10 Fremragende

Ronald E

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfortable property with friendly and helpful staff
Overnattede 5 nætter i april 2024
Svar fra Adolfo G Hyatt House SJ den 24. apr. 2024
Thanks for taking the time to share your experience with us. Your feedback is really important for us.

10/10 Fremragende

Tina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We celebrated our 40th Anniversary. Our stay was so Pleasant. The Staff was friendly and helpful. The room was clean, comfortable and quiet. The breakfast buffet gave us a good start to each day. The shuttle was convenient going to T mobile district , the Beach and Old San Juan. We would stay there again. Book it.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Diana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mi experiencia fue fenomenal. El hotel esta cerca de todo y tiene un shuttle que te lleva a varios lugares incluyendo la playa. El staff super helpful en todo momento y el desayuno delicioso!
Overnattede 2 nætter i april 2024

4/10 Dårligt

Norman

Synes ikke om: Service og personale
Would not clean room, ask several times. They finally said they only clean every three days.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Carlos

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff
Overnattede 1 nat i februar 2024

10/10 Fremragende

Stephanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Adolfo G Hyatt House SJ den 12. apr. 2024
Thanks for your positive assessment and sharing your though with us.

10/10 Fremragende

Luis

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Servicio de calidad. Personal con alto profesionalismo. La habitación increible con todo lo necesario ademas de todo super comodo y conveniente para el huéspedes
Overnattede 1 nat i april 2024
Svar fra Adolfo G Hyatt House SJ den 9. apr. 2024
Gracias por compartir su experiencia con nosotros y dejarnos saber que todo le fue bien.

6/10 Okay

Lourdes

Synes ikke om: Service og personale
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was great. We loved our stay.
Overnattede 3 nætter i marts 2024
Svar fra Adolfo G Hyatt House SJ den 12. apr. 2024
Thanks for choosing Hyatt House as your preferred lodging option while visiting San Juan and taking the time to share your experience.

8/10 Udmærket

Rita

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay
Overnattede 3 nætter i april 2024

10/10 Fremragende

Barun

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff and very nicely maintained spacious rooms
Overnattede 4 nætter i marts 2024
Svar fra Adolfo G Front Desk den 3. apr. 2024
Thanks for taking of your time to respond and gave us a positive review.

10/10 Fremragende

Pura, Valley Springs

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love this hotel so beautiful. Clean big
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Ransom

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property really felt like home and is easily accessible to san juan attractions. Had a great time at the hotel bar meeting fellow travelers.
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Austin

Synes ikke om: Rengøring, service og personale
Room was sold out. We will need a refund in full
Overnattede 1 nat i marts 2024

6/10 Okay

Ramona

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
For the price, I expected a lot more.
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Yamil

Overnattede 1 nat i marts 2024

8/10 Udmærket

Edwin N

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cleanliness & Staff’s service A
Overnattede 3 nætter i januar 2024
Svar fra Adolfo G Front Desk den 18. mar. 2024
Thanks for responding and give us your feedback. We are eager to please our guest in any possible way.

6/10 Okay

Jeffrey

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024

8/10 Udmærket

Jerie, Chattanooga

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Although check in states 4pm, staff stated they could have until 6 pm to get rooms ready. The lobby was filled with many people waiting to check in after 4.
Overnattede 1 nat i marts 2024

8/10 Udmærket

Rohit

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Adolfo G Front Desk den 16. mar. 2024
Thanks for answer the survey and give us a positive feedback.

8/10 Udmærket

Chris

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked the property as a whole. Room was 2 hours late being ready. In house dining was very iffy. Food was decent. It took 1 hour to get food. They were very short staffed. Bartender was chef as well.
Overnattede 1 nat i marts 2024
Svar fra Adolfo G Front Desk den 18. mar. 2024
Thank you so much for sharing your experience with us and taking your time to leave us a feedback.

10/10 Fremragende

JANDELIZE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jineidy

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente servio
Overnattede 1 nat i marts 2024
Svar fra Adolfo G Front Desk den 18. mar. 2024
Gracias por responder y dejarnos saber que tuvo una experiencia agradable. Espero no sea la última.

10/10 Fremragende

Eliza, Loveland

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff eager to please and help
Overnattede 1 nat i marts 2024
Svar fra Adolfo G Front Desk den 16. mar. 2024
Thanks for your positive response

10/10 Fremragende

Jennifer

Overnattede 7 nætter i februar 2024

8/10 Udmærket

Sascha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We spend two nights at Hyatt House San Juan. We really enjoyed our stay, as the staff is very kind and helpful. The Hotel ist very clean. It is very good located, close to San Juan Bay. In addition, they offer a shuttle to the beach and old San Juan. There are several restaurants close by. During daytime it is sometimes a little noisy, as the hotel is located next to a small airport and the entry for trucks bringing goods to the container port. However, it was quiet during the night.

8/10 Udmærket

Hector

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was ok close to everything
Overnattede 6 nætter i februar 2024

10/10 Fremragende

Pablo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Daymond

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Adolfo G Front Desk den 18. mar. 2024
Thanks for giving us a good review.

10/10 Fremragende

Kimberly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay, 1 night before cruise.
Overnattede 1 nat i marts 2024

4/10 Dårligt

Marc

Rejste med partner
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
I've had a lot free of hotel breakfasts but this one was positively dreadful. No lunch or dinner options -- only a long walk to the Sheraton. Waited an hour for the shuttle in old town to return to the Hyatt. The whole place seemed overpriced, worn and can't compete. Don't be fooled by the pictures.
Overnattede 4 nætter i februar 2024
Svar fra Adolfo G Front Desk den 2. mar. 2024
Thanks for taking of your time to answer and leaves us feedback and let us know in what areas we can improve.

8/10 Udmærket

Sharon

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room air-conditioning unit was extremely loud and negatively affected our rest and quiet time.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Highly recommend
We checked into a horrible airbnb and needed to find alternate accommodations immediately. I spoke with Sarah at Hyatt House after booking on hotels.com and she said we could store our luggage there before check-in and use the free shuttle. She even called us a cab. Service was great. Room was great. Nothing bad to say about our stay here.
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Vinod

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Rose

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

10/10 Fremragende

Joe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff and facility were "top notch". Everyone was friendly, courteous and kind. The facilities were clean, up to date and luxurious. I would highly recommend this property.
Overnattede 1 nat i februar 2024