Dear Mrs Grethethank you very much for your wonderful reviewbest regardsthe receptionlaura

Thank you very very much, Mrs Kim, for your excellent score. I apologize for my late answer, but i missed your comment. Sorry.We hope to welcome you again in the futurebest regardsthe receptionlaura

Dear Customrs, thank you very much for your rating! We hope to welcome you again , best regards the reception laura

Dear Mr Giuseppethank you very much for your beautiful reviewWe are happy to know that you enjoyed your holidays in our hotelIt was our pleasure for us to welcome youWe look forward to welcome you again in the futurebest regardsthe receptionlaura

Thank you very much for your great reviewwe are happy that you enjoyed your holidays in our hotelbest regardsthe receptionlaura

Dear Mrs Theresa,thank you for your review.First of all we wish to inform you that it was not possible to allow you a late check-out, because we really were fully booked.We don't know why you say that we were not. Unless you had access to our files, but i don't believe so.The cleaning room service in our hotel ends at 13.00 o ' clock. So if you had stayed in your room until 16.00 in the afteroon, than it wouldn't have been possible to clean the room for the upcoming clients.On your check-in day, your room was perfectly clean, because the guests who previously stayed in that room, left the room in time.What if they asked for a late check out and when you had arrived your room was not cleaned?Beside that.it is sad for us to read an unsatisfactory review like yours only because we didn't allow you the late check out,In our opinion there are more serious reasons to write a bad review, when in fact you fully enjoyed your stay with us, as you had told us in person.,Why then, not to mention the great and varoius breakfast buffet in the morning full of several kinds of food and drinks, that you appreciated so much?The cleanliness of our rooms and the common areas?The good and typical tuscan food in our restaurant, where you ate on both evenings of your stay?The two open-air pools, our shuttle service to San Gimignano free of charge. the fitness room ?We deeply believe that we did our best to make you feel at ease and to let you have a pleasant stay.Believe me, if i say that every day we do our best to satisfy our clients' wishes, because it is the constant aim of our job.So pardon me, but it is depressing to read a disappointing review only because we didn't let you use the room for a few more hours.We are aware that bad reviews can happen and we accept them, but we hope it will for an important real reason.best regardsthe receptionlauraon behalf of the Failli family

Dear Mr NIgelthank you very much!!

Daer Mr Markusthank you very much!!

Cher Mr. Julienmerci beaucoup pour votre aimable avisNous sommes heureux que Vous ayez passé un bon séjour chez nousDans l'attente de Vous accueillir a nouveaumes salutations les meilleuresla receptionlaura

Dear Mr Raulthank you very much for your wonderful review!We are happy to know that you fully enjoyed your holidays in our hotelWe hope to welcome you again in the futurebest regardsthe receptionlaura

Dear Mrs Elkeanorthank you very much!!

Liebe Frau Christa,vielen Dank fuer Ihre wunderschoene BewertungWir sind froh zu lesen, dass es Ihnen bei uns so gut gefallen hat und wir hoffen, Sie in San Gimignano in der Zukunft wieder begruessen zu duerfenmit freundlichen Gruessendie Rezeptionlaura

Dear Mr KeonHo,thank you very much for your excellent score.We are happy that you fully enjoyed your stay amongs us and we hope to welcome you again in San Gimignanobest regardsthe receptionlaura

Gentile Sig. Rossano,La ringraziamo molto per la sua bellissima recensione e per aver scelto il nostro hotel per le sua vacanza a San GimignanoSperiamo di darVi nuovamente il benvenuto in futurocordiali salutila receptionlaura

Grazie infinite Sig. Gustavo per il suo ottimo punteggio!Siamo felici che vi siate trovati bene da noi e speriamo di darVi nuovamente il benvenuto a San Gimignanocordiali salutila receptionlaura

Dear Mrs Debra,thank you so much for your beautiful review and for having shared your opinion with the other travellers.We are glad to knwo that you enjoyed your stay in our hotel.We hope to welcome you again in the futurebest regardsthe receptionlaura

Gentile Sig. Francesco,La ringraziamo molto per la sua gentilissima recensione.Siamo felici di sapere che siete rimasti contenti del vostro soggiorno da noi e per noi questa e' la cosa piu' importanteGrazie per i suoi complimenti!Speriamo di darVi nuovamente il Benvenuto a San Gimignanocordiali salutiFamiglia Failli

Dear Mr Mikhail,thank you very much for your kind review and your excellent score!We are glad to know that you apperciated our services and amenities , as well as the location.We hope to welcome you againbest regardsFailli family

Dear Mr Miroslav,what a pleasure to read your excellent review following your stay in our hotel.We are so much grateful for this!With pleasure we read that you spent a nice holiday with us in San Gimignano, this is our greatest reward!We look forward to welcoming you againbest regardsFailli family

Dear Mrs Patricia,thank you for sharing your beautiful comments on Expedia, we are happy to know that you fully enjoyed your stay in our hotel and it was our pleasure to have welcomed you!We hope that you had the possibility to visit the beautiful surroundings of our region and that you will always have good memoried of your holidayWith the hope of welcoming you again,our best regardsFailli family

Dear Mr Aquino,thank you very much for your very kind review We are glad to read that you appreciated our amenities the service of our staff and the meal in our restaurant!Your full satisfaction is for us a further purpose to do our job at our best!We are happy also to know that you enjoyed your holiday in San GimignanoWe hope to welcome you again soon in the futurebest regardsFailli family

Dear Mrs Christine,thank you very much for your beautiful review! It was our pleasure to welcome you and we were happy we could help.It has been very kind of you to have appreciated our assistance.Thank you for having chosen our hotel for your stayin San Gimignano and we hope that you will have good memories ouf your holiday.We hope to welcome you again in the futurebest regardsFailli family

Dear Mr Jonas, thank you very much for your excellent score. We are happy that you fully enjoyed your stay here We look forward to welcoming you again in the future best regards the reception laura

Dear Mr Danilo, thank you very much for your wonderful review. We are happy to read that you spent a nice holiday in our hotel. We look forward to welcoming you again best regards the reception laura

Sehr geehrter Herr Joachim, vielen herzichen Dank fuer Ihre wunderbare Bewertung. Wir sind froehlich zu lesen, dass Sie bei uns einen schoenen Aufenthalt verbracht haben Wir freuen uns sehr Sie in San Gimignano begruessen zu duerfen

Dear Vivian, we are so much grateful to you for your wonderful review and for your compliments! We appreciate your feedback a lot! Thank you We look forward to welcoming you again in the near future best regards the reception laura

Dear Customers, thank you very much for your review and your great score. I'm sorry if i answer in english, but i don't speak your language We look forward to welcoming you best regards the reception laura

Dear M. Emanuele, thank you very much for your beautiful review . We are glad to read that you spent a nice holiday in our hotel We hope to welcome you again in the future best regards Failli family

Dear Mr carl, thank you for your beautiful review and for your great score We are happy to know that you fully enjoyed your stay in our hotel. It was a pleasure for us to have you among our guests and we look forward to welcoming you again best regards Alessia

Dear Mr George, thank you very much for your great review! We are happy to read that you fully enjoyed your stay with us and we do hope to welcome you again in the near future best regards the reception laura

Lieber Herr Joerg, vielen herzliche Dank fuer Ihre wunderbare Bewertung. Wir sind zufrieden , dass Sie bei uns einen guten Aufenthalt verbracht haben. Wir hoffen Sie bei uns in San Gimignano wieder willkommen zu heissen Nochmal, vielen Dank mit freundlichen Gruessen Familie Failli

Bonsoir Mme Viviane, merçi beaucoup pour votre très belle évaluation Nous esperons de Vous accueillir a San Gimignano de nouveau merçi Famille Failli

Cher Mr Philippe, merçi beaucoup pour votre très beaux avis. Nous sommes heureux que Vous avez passé un bon sejour chez nous et nous esperons que Vous aurez toujours des beaux souvenirs. Pour nous il a été un grand plaisir de Vous accueillir chez nous! Dans l'attent de Vous accueillir encore chez nous mes salutations les meilleures Famille Failli

Dear Customers, thank you very much for your kind review. We hope to welcome you again best regards the reception laura

Gentile Sig. Massimo grazie di cuore per il suo ottimo punteggio e perdoni se Le rispondo solo ora, ma causa una mia svista non avevo visto il suo messaggio.Ci auguriamo di darVi nuovamente il Benvenuto a San Gimignanocordiali salutila receptionlaura