8/10 Udmærket
Veronica
Rejste med familie
28. maj 2024
Synes godt om: Rengøring, faciliteter
When we first arrived to check in the gentleman working at the desk gave us a room that looked like it was a spare room at the end of the hall way on the 9th floor. It was small, had trash in the trash can, there were no soaps or towels on bathroom sink, the TV entertainment center was broke old looking and there was no chair by the window as all other rooms have.
Went down stairs to tell them but at first he asked the other girl if only rooms with king beds had a chair. I informed him the picture on website showed otherwise. So then said he would take care of it for us. Then he asked if we wanted to change rooms. I replied yes and he moved us to another room. Which was much nicer and the ac worked great.
Later that evening my husband went down to the front desk to ask for more towels as we only had 2 and we were 4. He noticed that the people checking in received cookies at check in and asked if we should have gotten some cookies. Lady informed him yes and he let him know we did not get any. Lady handed him some at that time.
We were not treated right at check in.
Hotel needs to be updated and for sure go to the standard queen size beds in a double room. Now a days no one uses full size beds. And also there are other hotels that charge less for the night and offer free breakfast. That is something we will definitely look into for the next trip.
Veronica
Overnattede 2 nætter i maj 2024