2/10 Forfærdeligt
Arturo
Rejste med familie
30. sep. 2025
Synes ikke om: Service og personale
I am writing to express my deep disappointment regarding a troubling incident during my stay on September 24, 2025, in room 709. I accidentally left a pair of pants hanging in the closet with a very expensive $200 belt still attached. When I realized my mistake, I immediately called the hotel and spoke with Jorge, the housekeeping supervisor. He assured me my pants had been found and secured in a bag.
When I returned to retrieve my belongings, I was shocked to discover that while my pants were indeed there, my belt was missing. I clearly explained to Jorge that the belt had been attached to my pants when I left them in the room. Yet, he could offer no explanation as to why the belt was not returned with them.
This is extremely upsetting and unacceptable. It leaves me with the impression that there are untrustworthy individuals working within the Hilton staff. As a paying guest, I expect honesty and accountability, not to lose a valuable item due to negligence—or worse.
I hope Hilton takes this matter seriously and investigates it thoroughly. At the very least, I hope that corrective action will be taken to prevent this from happening to other guests.
Arturo
Overnattede 1 nat i september 2025