Terrasse/gårdhave
Tjek tilgængelighed

Anmeldelser af Rila Hotel Borovets

4 out of 5
Rila Hotel Borovets
Borovets Resort, Samokov, Samokov

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 70 af i alt 121 anmeldelser" "
Bedømmelse på 8 − Udmærket. 40 af i alt 121 anmeldelser" "
Bedømmelse på 6 − Okay. 5 af i alt 121 anmeldelser" "
Bedømmelse på 4 − Dårligt. 3 af i alt 121 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 121 anmeldelser" "

9,4/10

Rengøring

8,8/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Dejligt hotel..
Dejligt hotel med god beliggenhed, fedt med spa og pool. Passer godt til børne familier:-) men lidt for mange børn hvis man kommer som par - fedt hvis der var lidt voksen rum også:-)
Overnattede 3 nætter i januar 2018
Svar fra Elitsa den 22. jan. 2018
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Nicole

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed end of April and was a ghost town (off season). But still very pleasant staff and wonderful facility.
Overnattede 1 nat i april 2024

10/10 Fremragende

Walter Yugo, Walton on Thames

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good hotel. Very close to ski station. We loved it
Overnattede 4 nætter i marts 2024

10/10 Fremragende

Justin

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024

2/10 Forfærdeligt

David

Synes ikke om: Rengøring
Overnattede 4 nætter i februar 2024
Svar fra Yordan Krastev den 25. feb. 2024
Dear David,The rate 1 of 5 is something we did not expected and does not correspond to our standards and goals.You did not write noting as a comment and I would really appreciate if you can write some more information about your stay. What was it that dissapointed . Only with your feedback we can see our gaps and improve.Waiting for your reply Yordan Krastev Guest Relations Manager

10/10 Fremragende

Barry

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent location
Overnattede 7 nætter i januar 2024
Svar fra Yordan Krastev den 25. feb. 2024
Dear Barry,Thank you for your review and kind words!I am glad that you enjoyed your stay in hotel RIla and I hope you will visit us again.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Fremragende

Furkan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bence fiyat performans olarak mükemmel bir otel..pistin hemen dibinde yer alıyor çok kolay kayak odasından piste çıkıyorsunuz..Çalışanlar güler yüzlü,temizlik hergün yapılıyor,havlular ve yastıklar hergün değişti,tabi Türk otellerinin konforu kadar olmasa da bence yeterli ve kaliteli bir otel, çocuklar için oyun odaları ve yardımcıları var.her gece lobide canlı müzik sıcak bir ortam yaratıyor.
Overnattede 4 nætter i januar 2024
Svar fra Yordan Krastev den 25. feb. 2024
Dear Mr. Furkan,Thank you for your review and kind words.I am glad that the efforts of the team are visible and appreciated.Best Regards,Yordan KrastevGuest Relations Manager

8/10 Udmærket

Desislava

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have been in Rila hotel few times over the years but mostly in the summer. I love the location because it is right in the middle of everything. I like how the hotel has been renovated and is constantly improving. The breakfast is great and has variety of choices. However the recent prices I think was a bit too much for the quality provided. The beds need to be improved as not comfortable. Also another thing I really was disappointed from was the thick ice in front of the property and on the whole parking lot. For such a major and expensive hotel, this shouldnt be an issue, the parking should be cleaned and the front of the hotel also. It is not something impossible. Other than that it is a nice place.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Barrington

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Most convenient accommodation, as well as fantastic facilities
Overnattede 4 nætter i januar 2024
Svar fra Yordan Krastev den 25. feb. 2024
Dear Barrington,Thank you for your review!We are glad that you enjoyed your stay with us.I hope to see you again next winter.Best Regards,Yordan KrastevGuest Relations Manager

8/10 Udmærket

Habil

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i januar 2024
Svar fra Yordan Krastev den 25. feb. 2024
Dear Habil,Thank you for your review!We are glad that in general you liked your stay in hotel Rila.I hope you will visit us again soon and we hope to deserve a maximum rate next year.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Fremragende

Jelena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
You can rent skiing gear at the hotel and also buy a ski pass. Any equipment you bring they will keep safe. We had a superior room (two adults, two children) and the room size was just perfect. They give you a welcome tea and coffe, also ketle is available in the room which is very convenient. Ski lift is in front of the hotel, and there is pleanty of tracks available from there. Ski school is also next to the ski lift. Overall everything was perfect and we will come again next year!
Overnattede 6 nætter i januar 2024

10/10 Fremragende

Dirk

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel, ski slope literally on doorstep. Ski rental/storage guys brilliant, excellent breakfast buffet, delicious Xmas and New Years eve dinner & entertainment, spa facilities very good, beautiful terrace, kids club wonderful. Perfect room. Extremely professional Ski school for our 7 year old son, Fantastic skiing, only one point to mention…WiFi unstable and frustrating at times
Overnattede 11 nætter i december 2023
Svar fra Yordan Krastev den 25. feb. 2024
Dear Dirk,Thank you for your review and kind words. We hope you will visit us again next winter season or perhaps in the summer. We have developed very active scouts animation program for the kids and themed culinary weekends for adults.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Fremragende

Georgi

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Yordan Krastev den 25. feb. 2024
Dear Georgi,Thank you for your review!We are glad that you enjoyed your stay with us and hope to see you again soon.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Fremragende

Fraser

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This Hotel is really nice now the renovations have been done, whilst it was a quiet time(pre season) the staff were great, the spa was very clean and a good selection of sauna, Turkish Bath, steam room chill room relaxation area, pool was warmer than we remember and whirlpool clean. The bar had a great selection of food, the terrace bar is great, and breakfast is vastly improved on years gone by. All in all great stay and lovely hotel
Overnattede 3 nætter i november 2023

10/10 Fremragende

Teodora

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful hotel to relax in the mountains! Perfect SPA and swimming pool.
Overnattede 1 nat i november 2023

10/10 Fremragende

Jason

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Ian, Toronto

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
After the renovation this hotel became excellent. Modern, clean rooms, outstanding breakfast buffet, polite staff and free-self parking. Also great slope-view rooms - very peaceful and relaxing.
Svar fra Yordan Krastev den 3. okt. 2023
Dear Ian,Thank you for the great review and kind words!I am glad that the efforts of the team are visible and appreciated.I hope you will visit us again.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Udmærket

MORDECHAI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Yordan Krastev den 3. okt. 2023
Dear Mr. Mordechai,Thank you for your review !I am glad that you enjoyed your stay with us and I hope you will visit us again , perhaps in the upcoming winter season as we are the biggest and I believe the best ski-in-ski-out hotel in Bulgaria.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Udmærket

Galya

Overnattede 2 nætter i juli 2023
Svar fra Yordan Krastev den 3. okt. 2023
Dear Galya,Thank you for your review !I am glad that you enjoyed your stay with us and I hope you will visit us again , perhaps in the upcoming winter season as we are the biggest and I believe the best ski-in-ski-out hotel in Bulgaria.Best Regards.Yordan KrastevGuest Relations Manager

8/10 Udmærket

Colin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location
Overnattede 6 nætter i juli 2023

8/10 Udmærket

Jacqueline

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i juni 2023

10/10 Fremragende

Ivaylo

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very close to the ski slopes/lifts.
Overnattede 3 nætter i april 2023

10/10 Fremragende

Barry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 10 nætter i april 2023

10/10 Fremragende

Veselin

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top level , everything was amazing !
Overnattede 4 nætter i marts 2023

8/10 Udmærket

Milinda

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i marts 2023

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i februar 2023
Svar fra Yordan Krastev den 20. feb. 2023
Dear Andrew,Thank you for thre great review and I hope you will visit us again next winter season .Best Regards,Yordan KrastevGuest Relations Manager

2/10 Forfærdeligt

Borislav

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The rooms were badly heated in the evening and my kids got sick. i spoke to the property manager and thy said this is Hotel policy to reduce the heat in the evening! This is just ridiculous.
Overnattede 3 nætter i februar 2023
Svar fra Yordan Krastev den 20. feb. 2023
Dear Borislav,Our heating is controlled centrally and is programmed to reacj 23 degrees C. When it reaches this levels the heating stops and turns on again if the temperature in the room gets lower.For some guests that feel cold on 23 degrees we can increase the programed temperature to 26 degrees C. Also we are able to provide additional heaters if requested.Your comment about hotel policy is very strange as there is no such thing and I believe there was some kind of misunderstanding . We have 440 rooms and they are all heated at a minimum of 23 degrees C.Best Regards,Yordan KrastevGuest Relations Manager

10/10 Fremragende

Michael

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel ideal for skiing. Nice rooms, good breakfast. Great pool.
Overnattede 3 nætter i februar 2023
Svar fra Yordan Krastev den 23. feb. 2023
Dear Michael,Thank you for the great review and kind words!I hope you will come back again next season!Best Regards,Yordan KrastevGuest Relations Manager

10/10 Fremragende

Mona

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Christmas Holiday with family
This hotel is the right place for families with kids. Borovets is a small town for skiing in winter. The Hotel offers so many activities after 15:00 for kids. They never felt bored. We are so thankful for the amusement team who always madr effort to amuse the children with different activities besides the pool and free access to jacuzzi. Although the pool was quit cool. We'd difinitly come back to this cosy and warm hotel.
Overnattede 4 nætter i december 2022
Svar fra Yordan Krastev den 20. feb. 2023
Dear Mona,Thank you for thre great review and I hope you will visit us again next winter season .Best Regards,Yordan KrastevGuest Relations Manager

10/10 Fremragende

Stoycho

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Thanks very much all the best
Overnattede 2 nætter i december 2022

10/10 Fremragende

Matilda, Auckland

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good location
Overnattede 1 nat i september 2022

10/10 Fremragende

Biser Vurov

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
Overnattede 2 nætter i september 2022

10/10 Fremragende

Yordan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very nice stay!
Overnattede 2 nætter i juli 2022

10/10 Fremragende

debby

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
best hotel
amazing hotel - best location, very clean and vert nice/ love it - i will return...
Overnattede 2 nætter i april 2022
Svar fra Yordan Krastev den 13. apr. 2022
Dear Guest , Thank you for the great review and kind word! We are happy that we managed to make your stay as pleasant as possible. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Fremragende

barry

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent breakfast !! Full English every morning to set me up for the days skiing Spa very good as was the pool
Overnattede 9 nætter i marts 2022
Svar fra Yordan Krastev den 13. apr. 2022
Dear Guest, Thank you for the great review! Our main goal is to keep our guests satisfied and I am happy that our efford are appreciated. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Fremragende

Jenny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect!
Lovely hotel with everything you could need.
Overnattede 4 nætter i marts 2022
Svar fra Yordan Krastev den 13. apr. 2022
Dear Jenny, Thank you for the gret review and kind words! We straive to be the best ski-in-ski-out hotel in Bulgaria and i believe that we manage to achieve this goal! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Fremragende

Adam

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 5 nætter i marts 2022
Svar fra Yordan Krastev den 13. apr. 2022
Dear Adam, Thank you for the great review ! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Udmærket

Aisling

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2022
Svar fra Yordan Krastev den 13. apr. 2022
Dear Mr.Aisling, Thank you for your review! We appreciate every feedback we can get. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Fremragende

Mufaddal

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay and great location for borovets
Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception! Overall amazing stay
Overnattede 3 nætter i marts 2022
Svar fra Yordan Krastev den 13. apr. 2022
Dear Mr.Mufaddal, Thank you for the excellent review and such kind words! Our main goal is to keep our guests comfortable and to enjoy their vacation with us. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

10/10 Fremragende

Rishi

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overall beautiful and amazing stay
Hotel Rila is the largest in borovets and has an amazing set of facilities including full spa with multiple Sauna, Steam rooms and Turkish steam bath, relaxing area, very large pool and jacuzzis. The Reception is excellent as well as the breakfast has a large choice and restaurant for dinner was lovely food. Hotel rooms were excellent beds,toilets and showers and balcony and some even have views of the slopes. They also have ski storage room for all your equipment even if you hire elsewhere. Best of all you can ski right down to the reception! Overall amazing stay
Overnattede 3 nætter i marts 2022
Svar fra Yordan Krastev den 13. apr. 2022
Dear Mr.Rishi, Thank you for your great review and kind words! We appreciate every feedback we can get and we are glad that in your case our service was excellent and well recived by you. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Udmærket

Peter

Overnattede 7 nætter i februar 2022

10/10 Fremragende

Ofir

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i februar 2022

6/10 Okay

James

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The hotel has improved significantly since my last visit, but there is still some room for improvement. 1) Coffee at breakfast is disgusting. In this day and age I would be ashamed to offer such a nasty concoction. 2) Family friendly but not family focused. In the evening there are hordes of feral children running around screaming because there is no organised care or entertainment for under 18's. 3) Seating plans at meal times. Too many tables set up for 6 or 8 not enough set up for 2 people. Pre-covid sharing a table with strangers might be a good thing, a change to talk to people, but now days no one wants to share a table. On a positive note: 1) The range of food on offer in the evening is impressive although I think the quality falls just a little short for the price. Breakfast is great with the exception of the disastrous coffee and the troubling scrambled eggs. 2) Rooms are well presented. 3) Covid safe measures are in place. 4) Heated outside smoking tents are great. 5) One stop shop for ski lessons, lift pass, equipment hire.
Overnattede 8 nætter i februar 2022
Svar fra Yordan Krastev den 21. feb. 2022
Dear James, Thank you for the review! We appreciate every feedback we can get and i will try to attent each of your points . I am sorry that you did not liked our standard coffee. Maybe if you are to visit us again , it is better to order coffee from the bar I can not agree about your remarks that we didn't do enough to keep kids accupied - we have free kids club, kids animation and art and cooking classes. Also there are arcade games and Playstation area. Never the less we can not keep busy all the children as the number is high and I do understand that they make noise and it becomes inconvinient for some guests. I believe we have enough tables for 6, 8 and 4 and also w ealways open 2 restaurants for breakfast and dinner. Altough you have some remarks I believe you enjoyed your stay and I would like to invite you to download our mobile app "My BT Collection" and by this receive additional information about the hotel and the resort. Best reagrds, Yordan Krastev Guest Relations Manager

10/10 Fremragende

Abigail

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stay
Fantastic location clean and good condition. Food amazing and was very tasty
Overnattede 7 nætter i februar 2022
Svar fra Yordan Krastev den 21. feb. 2022
Dear Guest, Thank you for the great review and kind words! I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and resort. Best regards, Yordan Krastev Guest Relations Manager

10/10 Fremragende

Olivia

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 4 nætter i februar 2022

10/10 Fremragende

matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
excellent hotel very clean and modern staff all very friendly will definitely be returning in 2023
Overnattede 4 nætter i februar 2022
Svar fra Yordan Krastev den 14. feb. 2022
Dear Matthew, Thank you for the great review and kind words! It's very nice to hear that your efford are appreciated. I would like to invite you to download our mobile app "My BT Collection" and receive additional information about the hotel and the resort. Best Regards, Yordan Krastev Guest Relations Manager

8/10 Udmærket

Bekir

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Otel genel olarak temiz, personel ilgili. Yemekleri gayet güzeldi. Odalarda kasa olmaması büyük eksiklik bence.
Overnattede 4 nætter i januar 2022

8/10 Udmærket

Ali osman

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Overnattede 4 nætter i januar 2022

8/10 Udmærket

Filip

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2022

6/10 Okay

Tifany

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, faciliteter
The room is new and nice the bathroom is wat to small and inconvenient, you van bátelo move around and everytime you shower there is water all over the place. Always made sure that your significant other who you are sharing the room knows that you are on the toilet otherwise you will be hit with the door. The service was very disappointing, the staff is very little and they seem like that can learn to be nice to customers, front start to finish of our stay we always felt mistreated. Just a very few exceptions to this. The hotel has a larger capacity of rooms than dining so prepared to wait up to 10 min or more for a table if the hotel is full. The dinning is just terrible… anything we ordered was pretty disappointed and badly cooked… I order a Tuna with vegetable… they brought it cold and the vegetables burned… I ask them to fix it they just reheated the same plate so now the tuna was over cooked and well vegetables where black… my husband ordered a spare ribs they where the tiniest and the fries basket was half filled with paper. Then we decided to visit other restaurant in the hotel… so I could order something as I couldn’t eat in our first restaurant. I ordered a Pasta which consisted of a lot of spaghetti toss in oil, one and a half cherry tomatoes and a little sprinkle of cheese served in a plastic box as I ask to take it to the room. The box was melting from the heat of the oil and I have to ask again for plate and cutlery. Just avoid this hotel if possible.
Overnattede 3 nætter i januar 2022
Svar fra Yordan Krastev den 27. jan. 2022
Dear Tifany, Thank you for your review. Every constructive feedback that we can get is important for us. This is the only way to acknowledge the gaps in the quality of the product and service we offer and to take appropriate measures. We strive to be always at the best of our game and I am very sorry to hear that we failed you this time. It would have been helpful, if you had addressed me or my team at Guest Relations (located next to the Reception desk) so we could have had the chance to intervene and assist you so your vacation goes smoothly in every possible way. I have forwarded of course your comments to our F&B Manager and I am sure he will take the matter very seriously. Again, please accept my apologies that our service did not meet your expectations. I still hope to see you here again. Best regards, Yordan Krastev Guest Relations Manager