Hoteller i Saint Charles

"Our room wasn’t bad, per se. But, we had dirty towels with brown stains on them, and when I mentioned it at checkout the representative said “why didn’t you call if it was a problem, then?” We had gotten to the hotel around midnight and didn’t notice the towels or how dirty the room truly was until the morning when getting ready to leave."

"It was very clean and nice view of the lake and amphitheater. No matter how much air freshener they used, I could smell the smoke from the casino. The walls were very thin."

"Vi blev modtaget af Bill, ejer af hotellet, som præsenterede sig selv. Vores umiddelbare indtryk blev bekræftet flere gange under vores 2 dages ophold i området. Vi fik god præsentation af området, omend det var beskedent blev de mange overdækkede broer særlig aktuelt, især for da Clint Eastwoods film “Broerne i Madisson County” blev optaget i dette område. Bill gjorde alt for at vi følte os hjemme og næsten som en del af familien."

"Orange juice at breakfast would have been nice."

"The carpet was a little stained bathroom cracks on all the walls and ceiling. Shower leaked. Bed was rock hard sheets were scratchy. Breakfast was horrible. They had day old bread and muffins over cooked hard biscuits zero to no fruit, no yogurt and no milk for the cereal. What is the point of having a continental breakfast? If there's nothing you can actually eat. Oh, and the decaf coffee had grounds and lumps in it. 2 other guest refused to drink it and warned me of it."

"We booked here because it was well rated. Sadly our experience was not. When we arrived, the door to the lobby was locked even though it was within the hours they stated they would be open. We called the number posted on the door and got a generic voicemail that never stated the name of the hotel or anything. We left a message and sat in the parking lot for 30 minutes. Eventually, someone did appear, stating they weren’t aware the door was locked and didn’t know what was going on with the phones...

"I try to be not too critical of Super 8s, because you get what you pay for. However, the property is tucked in behind a Quality Inn and is cumbersome to access, with views of the Quality Inn just a few feet away. Okay. There is no elevator, and therefore, no luggage carts. The luggage rack in my room was broken. The desk chair back was failing, and the decor throughout was depressing. Clean, yes — that’s good, but dingy, also yes. Breakfast was continental — lots of carbs, no protein,...

"The hotel overbooked and we were not given a room. We were sent to another hotel that was cheaper than the room we paid for at the Drury and we’re not refunded the difference in the amount of the room."

"100% Like on Room, Staff, Amenities, AC, Property Condition, Breakfast, and Value. G"

"The property well taken care of. Room was clean. Looked like the picture online."

"No"

"Dejligt hotel. Venligt personale, store værelse, gode senge og rigtig fint fitness center. Eneste minus er at det er lidt lyst når dørene smækker, men bruger man ørepropper så går det. "

"Xxxx"

"the pool was under renovation it was not mentioned on hotels.com"

"the staff was helpful"

"Good and clean"

"First room assignment smelled of urine. Was granted a new room. Was not aware of 75.00 pet charge on Expedia. Knowing that I would have booked elsewhere"

"First thing I noticed when I got to my room was someone put a shower cap over the smoke detector. This was obviously done so someone could smoke in the room. There was a ceramic tile on the bathroom floor that was broken and would pop out when stepped on. It was sharp and could easily cut someone’s foot. The TV didn’t work so we had to call for a maintenance guy to try and fix it. He got it working but periodically the tv would disconnect from the cable and turn off. The maintenance man was...