Dear guest, We are so sorry to see that your experience at our hotel was far from satisfying as it seems you encountered a number of issues. I can ensure you this is far from usual, and we regret not being immediately informed. Although our rooms have a functional design to make guests feel comfortable whilst including all the essentials, we also understand that space is very important for certain guests. We are sorry that we were unable to meet your expectations in this sense and recommend checking the different room sizes when making future reservations to ensure the selected option is in line with your preferences. We have taken note of your various constructive comments and please be assured that we value all our guests' feedback to be of utmost importance to us and will ensure that the necessary corrective measures are taken accordingly to avoid any similar situations in the future. Best Regards

Gentile Veronica,Grazie per la sua ottima recensione.Ci fa molto piacere che il suo soggiorno sia stato bello e che abbia apprezzato i comfort della nostra struttura. Siamo felici che abbia gradito il nostro servizio cortese ed efficace; ci impegniamo molto per dare ai nostri ospiti un'esperienza unica ed è sempre molto bello quando riusciamo nel nostro intento. Grazie inoltre per l'accenno alla pulizia: un aspetto per noi fondamentale nel servizio ai nostri ospiti.Con la speranza di averla ancora come nostra gradita ospite al Precise House Mantegna Roma, le porgiamo i più cordiali saluti.Guest Relations Manager

Dear Nadine, Thank you very much for your kind review.We are thrilled to hear that you appreciated the lovely ambiance of our lobby and the friendly demeanor of our reception and lobby bar staff. It is always gratifying to know that our commitment to service excellence resonates with our guests. Your compliments on the cleanliness of your room and the overall condition of Precise House Mantegna Roma are also greatly appreciated, as we strive to maintain the highest standards of hospitality.Please rest assured that we will continue to uphold these standards and provide a welcoming environment for all our guests.Guest Relations Manager

Dear Theresa, Thank you very much for your kind review.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.It would be a pleasure to welcome you back. Best wishes,Guest Relations Manager

Dear Rishi, Thank you for taking the time to review your stay.We are pleased to hear that you found our rooms clean and well-maintained, and that the amenities provided met your expectations.However, we regret to hear that your interaction with our check-in staff did not reflect the high standard of customer service we strive to provide. Rest assured that we are taking your feedback seriously as we continually aim to improve our guest experience. We also appreciate your comments on the bathroom's privacy glass and will review this aspect of our room features.At Precise House Mantegna Roma, we pride ourselves on offering exceptional service, and it is rewarding to know that our bar and restaurant staff made a positive impression. We are committed to ensuring our guests feel welcomed and cared for throughout their stay.We are looking forward to welcoming you again. All the best!Guest Relations Manager

Dear Elvina, Thank you very much for your kind review.It's great to hear that you had an enjoyable stay.It would be a pleasure to welcome you back. Best wishes,Guest Relations Manager

Gentile Fabrizio,Grazie per questa recensione che ci aiuterà a migliorare.È un vero piacere sapere che ha trovato la pulizia della camera e la condizione dell'hotel all'altezza delle Sue aspettative. Siamo lieti che i servizi offerti e le dotazioni delle nostre camere abbiano contribuito a rendere piacevole il Suo soggiorno.La ringraziamo per aver riconosciuto l'impegno del nostro team nell'assicurare un servizio di qualità. La soddisfazione dei nostri ospiti è la nostra principale priorità e commenti come il Suo ci incoraggiano a continuare a lavorare con passione e dedizione.La aspettiamo per un'altra esperienza indimenticabile al Precise House Mantegna Roma, dove l'eleganza e il comfort si fondono per creare un ambiente unico e accogliente.Ci auguriamo di avere l'opportunità di ospitarla nuovamente, per offrirle un'esperienza che rifletta pienamente la qualità del nostro servizio. Cordiali saluti.Guest Relations Manager

Gentile Roberto,La ringraziamo per la sua recensione.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante e le sue parole, oltre ad essere una grande gratificazione, ci incoraggiano a proseguire su questa strada.La ringraziamo ancora una volta per aver scelto il nostro albergo e la invitiamo a tornare in futuro.Le porgiamo i nostri più cordiali saluti.Guest Relations Manager

Dear Jean Michel,Thank you for sharing your positive review.We are glad you had an enjoyable stay, our team members take great pleasure in going that extra mile for our guests to make sure they have a memorable experience with us.We hope to see you again soon. Best wishes,Guest Relations Manager

Gentile Carmina,Grazie per aver recensito il nostro hotel.Siamo molto felici di sapere che la sua permanenza nel nostro albergo sia stata in generale molto positiva. Lavoriamo quotidianamente per poter garantire a ciascun ospite un'esperienza di soggiorno piacevole e rilassante.Speriamo di avere presto il piacere di ospitarla di nuovo. Nel frattempo, le porgiamo i nostri cordiali saluti.Guest Relations Manager

Dear Krzysztof,Thank you for sharing your feedback with us. We take our guests' concerns seriously, and we would like to assure you that we have thoroughly inspected your room following your departure. Our team has confirmed that there is no presence of insect in the room. We would like to assure you that we have strict pest control measures in place.We apologize for the issues you encountered during your stay, with the roo,. We are continuously working to improve the quality of our rooms, and your feedback is valuable to us in this regard. We will address these concerns promptly to enhance the overall guest experience.Your comfort and well-being are of utmost importance to us, and we regret any inconvenience you and your daughter experienced. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future, providing you with an improved experience that meets your expectations.Best regards,The Hotel Management

Dear Nohemi,Thank you for your positive feedback.We are delighted to hear that you enjoyed our excellent breakfast and the attentive service provided by our front desk team. Our La Brasserie restaurant takes pride in offering a wide range of delicious Italian and Mediterranean dishes, and our staff is always eager to assist guests with any needs they may have during their stay.We look forward to welcoming you back on a future occasion.Best regards,La Direzione

Dear James,Thank you for taking the time to share your feedback.We apologize for the inconveniences you experienced during your recent stay at our hotel. We take your feedback seriously and would like to address the issues you mentioned regarding late check-out and early check-in.As you mentioned, we strive to accommodate late check-out and early check-in requests to the best of our ability, but these requests are always subject to availability, especially during times of high occupancy. Our reception staff informed us that they had discussed the possibility of these services but these services have not been confirmed. Generally, when we confirm such services, we request payment at the time of confirmation. We would like to clarify that no additional charges were applied to your account for these services since they were not fulfilled.Regrettably, due to the high occupancy levels during your stay, we were unable to grant your late check-out request for the existing room or the early check-in request for the new room as originally agreed upon. We understand the frustration this may have caused, and we acknowledge that this is not the level of service we aim to provide.For the first booking you had superior room and a suite for your second reservation. To ensure a smooth transition between rooms, we aimed to have the suite ready as soon as possible after the standard check-in time at 14:00. We apologize if this caused any inconvenience.We genuinely apologize for any frustration and disappointment you experienced during your stay. Your feedback is invaluable to us, and we will use it to improve our services and communication with our guests.We appreciate your understanding and hope you will consider staying with us again in the future, where we will do our utmost to provide you with the exceptional experience you deserve.Sincerely,The Hotel Management

Gentile Pietro,Grazie per averci fatto conoscere la sua opinione.Siamo lieti che abbia apprezzato il servizio e le dotazioni della camera. Tuttavia, ci dispiace sapere dei problemi riscontrati nella doccia e nella moquette della sua stanza. Prendiamo molto seriamente i feedback dei nostri ospiti e ci assicureremo di verificare e risolvere tali problemi per garantire un soggiorno confortevole ai futuri ospiti. La pulizia e l'igiene sono di fondamentale importanza per noi.Siamo spiacenti che le soluzioni fornite durante il soggiorno non siano state soddisfacenti. La sua opinione è preziosa per noi e ci aiuta a migliorare continuamente i nostri servizi e le nostre strutture.In attesa di poterla accogliere nuovamente presso il Barceló Aran Mantegna in futuro, le porgiamo i nostri più cordiali saluti.La Direzione

Dear José, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,The Management.