Dear traveler,Thank you for sharing this review about your stay with us.We are sorry that your expectation were let down by some inconsistency in your room cleaning.We will be sharing your comments with our Team and make sure to keep our usual standards every time.We will be looking forward to have the opportunity to welcome you again in the future, when we will do our best to regain your confidence.Kind RegardsGiuseppe FiorettiRoom Division Manager

Dear Traveler, Thank you for sharing your experienceand let us know about your stay in the hotel. I grateful for the positive feed-back toward our staff and will certainly hav a chance to share with them your comments. We are glad that you mentioned how focused we are in anti covid measures as we really care about our Guest safety as well as our emploees. Those regualtions like the social distancing forced us to redure the sits available in our breakfast room, that sometimes causes some waiting in peak hours. I am sorry you could not enjoy your breakfast because of this. Our Pool has also been impacted and the number of people allowed in the area had to be reduced. In order to give everyone the chance to use the pool we arranged that 2h max stay per person. That was not an easy choise but we strongly believe that this way more people will be able to use the pool, which is, as you mention one of our main assets. I can assure you that a reservation system would only add more issues and would not give us more availability, which is the main point, We did try already. I am sorry, I really am that the anti covid measures put in place are impacting so much our Guests stay, we are still working hard on it. We look forward to welcoming you again and hope to have the opportunity to better serve you in the future. Kind Regards Giuseppe Fioretti Room Division Manager