2/10
By far the most stressful and worst experience ever ! Our reservation was as made for 5 in error - we were a party of 8. We were charged an additional guest fee which I assumed was for the larger party since this is promoted as a capacity of 13. We were wrong . We repeatedly asked for a copy of our agreement and were denied. We were charged several fees on arrival including a late check in - which I’ve never heard of !
Check in is 3pm - 7pm - if your flight is delayed - too bad ! We spent a week in Rome stressed over the excessive fees because of this error and to date have not received our rental agreement to explain the surcharges.
On arrival be prepared to be attacked with fees - taxes cleaning early or late check in. FEES X 3 - with no rental agreement offered - so read your fine print - if you have it ! I can’t see how this would sleep 13 - barely slept the 8 comfortably we had.
She will try to upsell you before arrival. Don’t - she’s over priced!
Aside from it being a mediocre place it is not what the pictures depict. Loud traffic from the balcony’s - broken showers - we had to share one bathroom after several reports on the shower issue and dirty bedding - uncomfortable mattresses - I could go on ! The location is subpar and the restaurants and bars are nothing to brag about. The AC unit collects condensation and you’re required to empty buckets . Not worth the rates !
Estella F.
Overnattede 5 nætter i juni 2024