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Anmeldelser af La Quinta Inn & Suites by Wyndham Rockford

2.5 out of 5
La Quinta Inn & Suites by Wyndham Rockford
7401 Walton St, Rockford, IL

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 417 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 286 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 127 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 103 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 69 af i alt 1002 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

7,8/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

keyler

Synes godt om: Rengøring
Overnattede 2 nætter i maj 2024

10/10 Fremragende

marjorie

Overnattede 1 nat i maj 2024
Svar fra Manager den 14. maj 2024
Hello marjorie,We are thrilled to hear that you had such a wonderful experience during your stay with us! Our team is delighted that you enjoyed your time at our hotel and we hope to welcome you back soon for another flawless stay.

6/10 Okay

David, Ann Arbor

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Manager den 14. maj 2024
Hello David, We appreciate you choosing to stay at our hotel and hope you had an enjoyable time with us. If you have any additional feedback to share, please don't hesitate to reach out to us so we can address any concerns and further enhance your experience.

6/10 Okay

STEPHEN

Synes godt om: Service og personale
Nothing special
Overnattede 1 nat i maj 2024
Svar fra Manager den 13. maj 2024
Hello STEPHEN, We value all feedback and apologize for any shortcomings in your stay. If you have additional details to share, please contact management directly.

8/10 Udmærket

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great room with lots of space. We had the deluxe King room which had a sitting area and 2 tv's.
Overnattede 1 nat i maj 2024
Svar fra Manager den 10. maj 2024
Hello Kevin,We are pleased to hear that you enjoyed the spaciousness and amenities of our deluxe King room. Your comfort and satisfaction are important to us. Feel free to reach out to our management if you have any further feedback or inquiries about your stay.

6/10 Okay

David, Ann Arbor

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
At this price in this area, I wouldn't call this an incredible bargain. It was ok, although my room smelled like marijuana smoke and my key card failed twice in two days. Desk staff was sometimes helpful, never quick. Breakfast was what you would expect at a LaQuinta (ie mediocre), although coffee was unusually weak.
Overnattede 2 nætter i maj 2024
Svar fra Manager den 7. maj 2024
Hello David,We appreciate your feedback and regret to hear about your experience. We take all guest concerns seriously and will address the issues you've mentioned. Our team strives to provide prompt and efficient service while ensuring all our accommodations meet our high standards. Should you have any further comments or experience to share, please don't hesitate to reach out to us directly.

10/10 Fremragende

Felicia

Rejste med familie, Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Staff was super nice but the rooms were not the best. I had a cigarette hole in the top bedding. It was too late to request a new one but seeing how nice the staff was I’m sure they would’ve done it kindly.
Overnattede 1 nat i april 2024
Svar fra Manager den 25. apr. 2024
Hello Felicia, We appreciate your kind words about our staff and their hospitality. Your feedback about the room condition is noted and will be shared with the appropriate team for review. We strive to ensure all aspects of our guests' stay meet their expectations. Thank you for bringing this to our attention.

2/10 Forfærdeligt

Olivia

Rejste med familie, Rejste i en gruppe
Synes godt om: Faciliteter
Synes ikke om: Service og personale
The room across from us we were in 407 was to loud pass 11pm, we did not sleep at all. we called front desk they still did not stop. I want my refund. we came to a womens conference and other complained also. We were with a group of 40 ladies . Manny had the same bad experience at this hotel,
Overnattede 1 nat i april 2024
Svar fra Manager den 25. apr. 2024
Hello Olivia, I'm sorry to hear about the noise issue you encountered during your stay. We take all feedback seriously and will address this with our team to ensure a better experience for future guests. For any refund inquiries, please reach out to our management directly. Your comfort and satisfaction are important to us, and we strive to provide a relaxing stay for all our guests.

10/10 Fremragende

sofia

Overnattede 1 nat i april 2024
Svar fra Manager den 11. maj 2024
Hello sofia,We are thrilled to hear that you had a wonderful stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another fantastic experience at our hotel.

2/10 Forfærdeligt

Melissa

Synes ikke om: Service og personale
Overnattede 1 nat i april 2024
Svar fra Manager den 16. apr. 2024
Hello Melissa, We're sorry to hear that your stay didn't meet your expectations. Please feel free to reach out to us with any specific feedback so we can address your concerns and improve for the future.

4/10 Dårligt

Justin

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The area had lots of places near by and the hotel was clean and relaxing. My biggest issue was the lack of experience at the front desk. It took over a half hour to check in. Apparently having computer problems which is understandable but the front desk clerk said they just kind of throw them in there. I got charged 5 different times for two rooms! I called and it was like pulling teeth to get my money back. Some clerks could find the issue, others couldn't. They couldn't figure out the difference between booking through Expedia vs hotel. So they said they refunded it, great. Well then I got charged AGAIN. It has been over 2 weeks and I still have not received all my money back. I'm a pretty patient person but this is just insane to me. Completely ridiculous, unprofessional, and disappointing.
Overnattede 1 nat i marts 2024
Svar fra Manager den 13. apr. 2024
Hello Justin,We sincerely apologize for the inconvenience you experienced during check-in and with the billing issues. Your feedback will be shared with our front desk team for improvement. We recommend reaching out to our management team directly to further address the concerns and ensure a resolution is reached regarding the billing concerns. We appreciate your patience and understanding in this matter.

2/10 Forfærdeligt

Benjamin

Overnattede 3 nætter i april 2024
Svar fra Manager den 2. maj 2024
Hello Benjamin, We appreciate you taking the time to share your experience with us. Please feel free to contact the hotel directly so we can further address any concerns you may have.

10/10 Fremragende

Laura

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great manager
Overnattede 2 nætter i marts 2024
Svar fra Manager den 12. apr. 2024
Hello Laura,We truly appreciate your kind words about our manager! We strive to provide exceptional service to all our guests. If you have any further feedback or if there is anything else we can assist you with, please do not hesitate to reach out to our management team directly. Thank you for choosing to stay with us!

8/10 Udmærket

Josiah

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Nothing unique it’s a typical La Quinta inn. The only thing I would say was very subpar was the breakfast. Not enough options and food tasted horrible. Other than that it was all good.
Overnattede 2 nætter i april 2024
Svar fra Manager den 12. apr. 2024
Hello Josiah, We regret to hear about your subpar experience with our breakfast offerings. We appreciate your feedback and will take it into consideration for future improvements to enhance our guests' experience. Thank you for choosing to stay with us.

10/10 Fremragende

Karen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Manager den 11. apr. 2024
Hello Karen,We're stoked to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please do not hesitate to reach out to us directly. We hope to welcome you back soon for another fantastic experience at our hotel!

6/10 Okay

Dan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The website made it look good and I had never started in a La Quinta. The maintenance and upkeep of the room was not well done.
Overnattede 1 nat i april 2024
Svar fra Manager den 9. apr. 2024
Hello Dan,We appreciate your feedback and regret to hear about your experience. Your comments have been noted for our ongoing improvement efforts. Your concerns will be shared with the relevant teams to ensure a better experience for future guests.

2/10 Forfærdeligt

Tammy, Sacramento

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rude check in staff. First room they put us in was under construction. Front desk response “I’m not house keeping.” Breakfast a joke. Running out of food by 0700 on a slow Tuesday morning? I will NEVER stay here again. Staff need customer service training.
Overnattede 1 nat i april 2024
Svar fra Manager den 4. apr. 2024
Hello Tammy, We apologize for the inconveniences faced during your stay, and we appreciate your feedback. Rest assured, we will address your concerns with the relevant departments for further improvement. Please feel free to reach out to our management team directly to discuss your experience in more detail. Your comments are valuable to us as we strive to enhance our guest experience.

4/10 Dårligt

Pamela

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
At check in, I was given a key for an occupied room. This created an uncomfortable situation for the person in the room and for me. The staff gave me a new key but did not apologize for the error.
Overnattede 1 nat i marts 2024
Svar fra Manager den 3. apr. 2024
Hello Pamela, We are sorry to hear about your experience and appreciate you bringing this to our attention. Your feedback helps us improve our services to better serve our guests in the future. We will address this with our team to ensure such incidents are prevented.

8/10 Udmærket

Julia

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra Manager den 2. apr. 2024
Hello Julia, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

10/10 Fremragende

Rich

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The front office staff was exceptional and it was nice and quiet
Overnattede 1 nat i marts 2024
Svar fra Manager den 31. mar. 2024
Hello Rich,We are pleased to hear that you found our front office staff exceptional and enjoyed the peaceful environment of our hotel. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Fremragende

Laura

Overnattede 2 nætter i marts 2024
Svar fra Manager den 29. mar. 2024
Hello Laura,We are thrilled to hear that you had a fantastic stay with us! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Fremragende

Rodney

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the nicest hotels ever in this price range!!! Hot breakfast was good. Only negative is that TV remote didn't work- had the change channels on TV itself. Highly recommend!!
Overnattede 1 nat i marts 2024
Svar fra Manager den 20. mar. 2024
Hello Rodney,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our hotel and the hot breakfast. We value your recommendation and our team will address the issue with the TV remote to enhance guest experiences in the future.

4/10 Dårligt

Eric, Rice Lake

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Had a shredded diaper under the sleeper sofa, stained sheets and some of the other guests checking in seemed slightly unstable.
Overnattede 1 nat i marts 2024
Svar fra Manager den 18. mar. 2024
Hello Eric, We appreciate your feedback and will address your concerns with our housekeeping team for future improvements. Your comfort and safety are our top priorities, and we apologize for any inconvenience this may have caused during your stay.

10/10 Fremragende

Michael

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Here nice
Overnattede 1 nat i marts 2024
Svar fra Manager den 15. mar. 2024
Hello Michael,We are delighted to hear that you enjoyed your stay with us. Your feedback is greatly appreciated as we constantly strive to provide exceptional service to all our guests. Should you have any further comments or require assistance, please do not hesitate to contact our management team directly.

2/10 Forfærdeligt

Brittney

Overnattede 1 nat i marts 2024
Svar fra Manager den 2. apr. 2024
Hello Brittney, We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly to discuss any concerns you may have had during your stay. Your comfort and satisfaction are our top priorities.

10/10 Fremragende

rudolph

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good staff -clean rooms
Overnattede 1 nat i marts 2024
Svar fra Manager den 9. mar. 2024
Hello rudolph,We appreciate your kind words regarding our staff and the cleanliness of our rooms. Providing exceptional service is our top priority, and we are delighted to hear that we met your expectations during your stay. If you have any further feedback or if there is anything we can assist with, please do not hesitate to reach out to our management team.

10/10 Fremragende

Mark

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel and is pet friendly
Overnattede 1 nat i marts 2024
Svar fra Manager den 6. mar. 2024
Hello Mark,We are glad to hear that you found our hotel to be pet-friendly. Your feedback is appreciated, and we hope to welcome you and your furry friend back soon for another enjoyable stay.

8/10 Udmærket

Vicky

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We are doing a cross country car trip and this was a stop along the way. Had a good size room with a sitting area and separate sleeping area. Everything was clean and bedding and towels were good. Air circulation in the room was good. Place was quiet (midweek). A little bit of a different layout given that 2 of us could not use the sink area early in the morning because there was no door to the bedroom. Made for a slight inconvenience with 1 of us wishing to get up and try to get ready while the other one slept in for a bit longer. Attempted to work out in the workout facility but it was off the pool and way too hot. Could not find a temperature climate control for the room. Good thing I was the only 1 in it. Drive to Giovani’s for Chicago deep dish pizza. Was worth the drive.
Overnattede 1 nat i februar 2024
Svar fra Manager den 6. mar. 2024
Hello Vicky, We appreciate your detailed feedback regarding your recent stay with us. It's great to hear you found the room layout comfortable and enjoyed the cleanliness and quiet atmosphere of our hotel. We value your comments about the room design and will take them into consideration. Thank you for mentioning the nearby restaurant recommendation. We hope you had a wonderful time trying out the Chicago deep-dish pizza at Giovani's.

8/10 Udmærket

Karen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Comfortable beds
Overnattede 1 nat i marts 2024
Svar fra Manager den 5. mar. 2024
Hello Karen,We are pleased that you found our beds comfortable during your stay with us. Our team strives to provide a restful experience for all our guests. Your feedback is valuable to us as we continue to enhance our guests' comfort. Thank you for choosing to stay with us.

6/10 Okay

Donna

Overnattede 2 nætter i februar 2024
Svar fra Manager den 29. feb. 2024
Hello Donna, We appreciate you choosing to stay with us. If there are any details you would like to share with us about your stay, please don't hesitate to contact us. We look forward to hearing from you.

6/10 Okay

Steven

Rejste med familie, Rejste i en gruppe
Couldn’t use the pool. There were 4 adults and 20 kids in the pool. It looked like a birthday party even though the facility said no parties. Breakfast was well below average. Even though I paid for everything online ahead of time, I was told I owed a small balance when I checked in. Next time I’m in the area, I will try a different hotel.
Overnattede 1 nat i februar 2024
Svar fra Manager den 27. feb. 2024
Hello Steven, We apologize for the inconvenience during your recent stay. We strive to ensure all guests have an enjoyable experience. Your feedback will be shared with the team for improvement. If you have any further concerns, please contact our management team directly.

8/10 Udmærket

Michael

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024
Svar fra Manager den 24. feb. 2024
Hello Michael, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

6/10 Okay

Robert, Pulaski

Overnattede 2 nætter i februar 2024
Svar fra Manager den 22. feb. 2024
Hello Robert,We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you may have from your experience. We value your input and hope to welcome you back in the future.

8/10 Udmærket

Keith

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I wish we new before that the pool was not in use
Overnattede 1 nat i februar 2024
Svar fra Manager den 17. feb. 2024
Hello Keith, Thank you for sharing your feedback. We apologize for any inconvenience caused and appreciate your understanding. We strive to provide accurate information about our amenities on our website. We recommend checking our website for any updates or contacting our team for the latest information. We hope to have the opportunity to welcome you back in the future.

10/10 Fremragende

Sidney, Montgomery

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I love the living room and bed room set up in the room!!! Close to Wal-Mart and food options!!! It's so relaxing but, fun at the same time!!!
Overnattede 2 nætter i februar 2024
Svar fra Manager den 14. feb. 2024
Hello Sidney,We're thrilled to hear that you loved the living room and bedroom setup in your room! It's wonderful that our location near Wal-Mart and food options added to your convenience. We're glad that you found your stay both relaxing and fun. Thank you for sharing your positive experience with us!

2/10 Forfærdeligt

Sarah

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Manager den 9. feb. 2024
Hello Sarah,We're sorry to hear that your experience at our hotel didn't meet your expectations. We value feedback and would appreciate if you could reach out to us directly to share specific details regarding your stay. We want to ensure that all our guests have a satisfactory experience.

4/10 Dårligt

Amelia

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring, service og personale
Dirty bathroom
The bathroom was dirty.
Overnattede 2 nætter i februar 2024
Svar fra Manager den 8. feb. 2024
Hello Amelia, We appreciate your feedback regarding the cleanliness of the bathroom. We strive to maintain a high standard of cleanliness, and we apologize for any inconvenience this may have caused you. We will pass along your comments to our housekeeping team for immediate attention. Your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Fremragende

Vicki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful!
We were very pleasantly surprised by the room. The staff was amazing and gave discount coupons to local restaurants. Great recommendations and we had a wonderful meal.SO happy with them.
Overnattede 1 nat i januar 2024
Svar fra Manager den 3. feb. 2024
Hello Vicki,Thank you for your kind feedback! We're thrilled to hear that you were pleasantly surprised by your room and that our staff went above and beyond to provide excellent service. It's wonderful to know that you enjoyed the discount coupons and had a fantastic meal at the recommended restaurants. We appreciate your positive comments and hope to welcome you back in the future for another amazing experience.

8/10 Udmærket

Karen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was fine.
Overnattede 1 nat i januar 2024
Svar fra Manager den 3. feb. 2024
Hello Karen,Thank you for choosing to stay with us. We appreciate your feedback and hope to provide an even better experience in the future.

10/10 Fremragende

Artit

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Manager den 31. jan. 2024
Hello Artit,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back in the future.

8/10 Udmærket

Adél

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff member who assisted us with check-in and check-out, Shawn, is AMAZING! The atmosphere at breakfast and at the pool was a bit chaotic and loud, however that was due to other guests and not within the facilities control. We will definitely go there again.
Overnattede 1 nat i januar 2024
Svar fra Manager den 30. jan. 2024
Hello Adél,Thank you for your positive feedback about Shawn! We are delighted to hear that he provided excellent service during your stay. We apologize for any inconvenience caused by the chaotic atmosphere at breakfast and the pool, but we appreciate your understanding that it was beyond our control. We look forward to welcoming you back on your next visit.

10/10 Fremragende

Moises

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Berry clean
Overnattede 2 nætter i januar 2024
Svar fra Manager den 23. jan. 2024
Hello Moises,Thank you for taking the time to share your feedback. We're glad to hear that you found our hotel to be clean. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

8/10 Udmærket

Roland

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The Room has lots of space comfortable. Simple property maintenance needed a little more attention.
Overnattede 1 nat i januar 2024
Svar fra Manager den 13. jan. 2024
Hello Roland,Thank you for sharing your feedback regarding the spaciousness and comfort of our rooms. We appreciate your observation about our property maintenance and will share it with our team for further attention and improvement. We apologize for any inconvenience this may have caused and value your input as we strive to enhance our guests' experience.

2/10 Forfærdeligt

dan

Overnattede 1 nat i januar 2024
Svar fra Manager den 1. feb. 2024
Hello dan, We are sorry to hear that you had a disappointing experience during your stay. We would appreciate it if you could reach out to us directly so that we can address any specific issues you had. We value your feedback and hope to have the opportunity to make it right for you.

10/10 Fremragende

KEN, HUDSON

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very nice. I took my Mom and Aunt for a girl's night and we felt safe and had a great time. It was a convenient location for us to meet up with other family.
Svar fra Manager den 10. jan. 2024
Hello KEN,Thank you for choosing our hotel for your girl's night! We're glad to hear that you and your family had a safe and enjoyable time. Our friendly staff takes pride in creating a welcoming atmosphere for all our guests. We're also pleased to hear that our location worked well for your meet-up with other family members. We hope to welcome you back again soon for another great stay!

8/10 Udmærket

Luis

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i december 2023
Svar fra Manager den 9. jan. 2024
Hello Luis,Thank you for choosing our hotel for your stay! We appreciate your rating and hope you had a pleasant experience. Should you have any further feedback or concerns, please feel free to reach out to us directly, as we value your input and would like the opportunity to address any issues. We look forward to welcoming you back in the future.

2/10 Forfærdeligt

Frank

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gross
Hotel smelled like weed, pullout couch in room was severely stained and had sharp broken pieces hanging from it. Rooms need updating. Lobby was the only nice area in the Hotel.
Overnattede 1 nat i december 2023
Svar fra Manager den 10. jan. 2024
Hello Frank, Thank you for your feedback regarding your recent stay at our hotel. We apologize for any inconvenience caused by the smell in your room and the condition of the pullout couch. We appreciate your comment about the lobby and will take your suggestions for room updates into consideration. Please contact our management team directly to discuss your experience in more detail.

6/10 Okay

Desmond

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Skip This One
The property is in horrible shape. It's also clearly a party hotel. It is not worth the room fees that are being charged. Initially, we had difficulty getting basic things like pillow for the sofa bed-fortunately, the young lady working the desk took it upon herself to find us the pillows we needed. I would not recommend this hotel to anyone - certainly not at the price we paid.
Overnattede 1 nat i december 2023
Svar fra Manager den 8. jan. 2024
Hello Desmond, Thank you for sharing your feedback with us. We apologize for any inconveniences you experienced during your stay. We strive to provide quality accommodations for our guests and we regret that this was not reflected in your experience. We appreciate the assistance provided by our staff in finding the pillows you needed. Your feedback is important to us and we will take it into consideration for future improvements.

10/10 Fremragende

Ricardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Manager den 8. jan. 2024
Hello Ricardo,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a wonderful experience with us. If you have any further feedback or suggestions, please don't hesitate to reach out to us. We hope to welcome you back again in the future.

6/10 Okay

Glenda

Synes godt om: Rengøring, service og personale, faciliteter
This room was not as good as the one earlier in the week. There were squeaky floor boards, this room did not have the walk in shower even though it was the same type of room and price. I could hear everything that was said in the room next door. The luggage trolley was almost impossible to maneuver. On the plus side, Lorraine was very friendly as usual.
Overnattede 2 nætter i december 2023
Svar fra Manager den 8. jan. 2024
Hello Glenda, Thank you for sharing your feedback with us. We're sorry to hear that your recent stay did not meet your expectations. Our team will make sure to address the issues raised, such as the floorboards and soundproofing. We appreciate your kind words about Lorraine's service and will pass them along. We hope to have the opportunity to provide you with an improved experience in the future.