Hoteller nær Roberts Family Nature Preserve

"Hot tub and pool were nice. Out TV sound was broken, but staff brought a new TV for us and responded right away. Jackie was friendly and helpful. Don't order through Expedia though, it's way more expensive than going through the hotel directly!!"

"Very fine hotel for a short stay. The city is very little and not much to see other than take the ferry to the island. The hotel is right in front the ferry, probably 200 meters away. The personal very helpful and friendly. The hotel is old but the room, bathroom and beds very clean. That is all what we were looking for , as we have been away all day , came back to sleep and departed the day after ."

"Worst stay ever. The room had a strong unpleasant odor, and the heater was not working properly. Despite the cold weather, the room never got warm enough, making the stay very uncomfortable. To make matters worse, the shower curtain and curtain rod were already broken when we arrived, which showed a lack of maintenance and attention to basic room upkeep. Overall, the hotel did not meet even basic expectations for comfort and cleanliness. I would not stay here again."

"The room offered a kitchenette, but there were absolutely no dishes or utensils. The waterpark small children’s area was over run with teenagers, our small children were unable to play in it. Pool water was very cloudy, chemicals were very off. "

"Nothing can be blamed on front line staff when it comes to this disgrace of a hotel. This is a matter attributed to owner/management. The rooms were in a horrible state with stains on the floors, carpets, etc. The bathrooms, plaster, and fixtures were rusted and falling apart. Breakfast was disgusting and consisted of a picture of Fruit Loops taped to a plastic dispenser, an unplugged waffle maker, along with a coffee and juice dispenser, both of which weren’t functioning. I rarely leave bad...

"The room was spacious and had a nice view of the lake. I couldn't get a good night's sleep because it was so loud. Not that there were loud people, but because the building is so old and poorly insulated that you can hear everything happening in other rooms like it's in your room."

"Great staff!"

"Not what pictures portray. Living in Michigan my entire life I think all of mackinaw city has depleted in cleanliness and price gauging. We booked a “superior room” which means nothing like the photos. We were told it’s just a standard queen with a water view balcony. The room was so dirty.. mold in the shower on the ceilings, stains on the sheets, filthy lampshades. The lady at the front desk was as nice as she could be and the manager moved us over one room.. slight cleanliness improvement as...

"The view from room 25 was absolutely amazing !! Would stay and recommend this room any day."

"Just what I needed for this trip. I was in need of a clean, quiet and basic motel room. This hit all the buttons and was perfect. Would stay again."

"Check in on 6/15 for 3 nights. Went to the room , dropped off luggage, and toured downtown. Came back and checked the room. Disgusting, moldy bathroom ceiling and tiles, toilet cracked. Only 1 working light bulb in the bathroom ceiling, I went and got one from the front desk. No apology. Sink had no stopper. Coffee machine and fridge not working, plugged in the refer. First there was no coffee or cups left, got some from the housekeeper. After checking the coffee pot was moldy inside. Carpet...

"When i checked in, Receptionist Lady was rude when i complain about maintenance issue. There was another room available next to my but she did not change because of ego. we were 4 family member in room and there is no fan on washroom. it get smell whole room without fan in washroom. Instead of giving solution or better open she were rude on me. there are so many other hotels there and i would prefer to select other hotel where staff (only that Lady) was rude and maintenance issue."

"The room we stayed in was clean, just basic. We stayed at the budget inn and they make it very clear through the booking and on the lobby door of the budget inn that you checkin/out at the Thunderbird Inn next door. The rooms were basic and felt equal to the affordable price we paid. The pools were not open but it was a cold memorial day weekend trip. I got to bring my dog for only $25 for the whole 4 nights. It was a great stay, it was quiet. I wish there was more lighting outside for when I...

"La carperlta esta terible para estar en un pago deberia de ser otro color o pisomas Limpio por el higine por muchos personas que entran"

"Overall reasonable"

"The manager was rude, he was not able to answer any questions about nearby restaurants or any other info regarding sight seeing near by."

"Only saw staff when we checked in. He was nice. The key to the room didnt work smoothly. Had to jiggle and shake key to open door. Room was clean. Bedspread had stains. Beds were pretty comfortable. The bathroom had broken tiles and the light and fan over the tub area didn't work. The "courtyard view" was the parking lot and the other building. Every window to the pool was cloudy, meaning broken seals (we didn't go inside the building). We left earlier than the office opened. It was okay for the...