Hoteller nær Vejstation Minami Uonuma Yukiakari

"We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

"No checkin staff, had to find cleaner and she didnt speak english or japanese,. Beds where 2 flat futons, heating doesnt start till 5pm, it was freezing in the building, internet doesnt work and towel was very small and thin, not for drying bigger bodies,had to go buy some towels kitchen is small microwave not as pictured, just 2 very thin futons,no heating"

"ビジネス ダブルまたはツインルームを予約 ▶エアコン故障（ファンヒーターのみ３時間おきに電源再投入が必要で熟睡できず） ▶風呂なし（共用シャワーのお湯が出ず） ▶冷蔵庫なし ▶テレビなし（写真ではあるのに部屋にはなし） ▶照明は蛍光灯と白熱灯があるが暗く、蛍光灯は中に虫の死骸だらけ（何年も掃除していない） ▶部屋の掃除は行き届いておらず、ホコリや小さなゴミがそのまま、南京虫が居そう ▶共用部分の廊下や階段はきしみ音あり、補修された様子なし、お湯の出も悪くチョロチョロ、トイレから外の雪溶かし水道ホースが出ていて窓が完全に閉まらず極寒"

"施設はそれなりに経年劣化している部分はありますが、水回りにはちゃんと手を入れているし、掃除もきちんとしているのであまり古さは気になりませんでした。 朝晩のブュッフェ形式の食事はとても美味しくお刺身やイクラが沢山食べれて大満足でした。 お風呂はやや熱くとても良い温泉でした。GWでも料金がかなりリーズナブルだったのでとても満足しています。また利用したいと思いました。"

"Always love coming here during the winter time for the slopes"

"高齢の母親と二人で宿泊。事前に連絡したからかもしれませんが、エレベーターから近い部屋にしていただき、移動も苦になりませんでした。夕食は食べ切れないほどの量、朝食も品数が豊富で、お米は「コシヒカリ」食事に関してはとても満足でした。スタッフも丁寧に案内して頂き、とても満足。今回2回目でしたがまた紅葉シーズンに行きたいです。"

"綺麗で良かったです。"

"I made sure to book the shuttle bus for when I got off the train. But the shuttle bus never arrived, I had to take a taxi and they wouldn't reimburse me for it."

"Good"

"被客房人員質疑自己找不到備用衛生紙 , 感覺真的很不好"

"Checkout staff was incredibly kind and helpful. The onsen was welcoming for foreigners and we were informed tattoos were okay too, which was an unexpected surprise. Amenities (including robe for the onsen) were provided and there were vending machines easily accessible as well. Short walk to Yuzawa Station so it was very convenient. Compared to other properties in the area, it was nice to stay in a hotel with a private bathroom for only a slight price increase from hostel-style accommodations....

"공간과 미식의 아름다움을 알려주는 곳입니다. 늦가을의 정취를 보았는데 눈 내린 겨울도 기대가 됩니다!"

"Great stay with incredibly helpful and friendly staff. I would definitely stay here again!"