Overnatningsstedets facade

Anmeldelser af Ascott Rafal Olaya Riyadh

4 out of 5
Ascott Rafal Olaya Riyadh
7706 Sahafa Olaya St, P.O. Box 2396, Riyadh

Anmeldelser

7,6

Godt

Bedømmelse på 10 − Fremragende. 52 af i alt 116 anmeldelser" "
Bedømmelse på 8 − Udmærket. 24 af i alt 116 anmeldelser" "
Bedømmelse på 6 − Okay. 15 af i alt 116 anmeldelser" "
Bedømmelse på 4 − Dårligt. 5 af i alt 116 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 20 af i alt 116 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

David

Overnattede 1 nat i april 2024
Svar fra Salah abouelmagd den 23. maj 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Fremragende

Shamlan

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful experience.
Overnattede 3 nætter i februar 2024
Svar fra Salah abouelmagd den 14. mar. 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Fremragende

MAAN

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Good parking. Great staff.
Overnattede 1 nat i marts 2024
Svar fra Salah Abouelmagd den 12. mar. 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

8/10 Udmærket

Ridha

Overnattede 1 nat i januar 2024
Svar fra Salah Abouelmagd den 12. mar. 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Fremragende

James

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Salah Abouelmagd den 12. mar. 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Fremragende

sarah abdullah

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i december 2023
Svar fra Salah Abouelmagd den 13. jan. 2024
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

6/10 Okay

Nawaf

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter
there’s no noise isolation between the rooms which is make insomnia and uncomfortable sleep
Overnattede 5 nætter i december 2023
Svar fra Salah Abouelmagd den 13. jan. 2024
hank you for taking your valuable time out to give us your feedback. We will verify the matter and take necessary action, We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

10/10 Fremragende

Eyhab

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
the room/apartment is in great condition and very comfortable
Overnattede 1 nat i november 2023
Svar fra Salah Abouelmagd den 19. dec. 2023
Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 Forfærdeligt

Basim, Springfield Gardens

Forretningsrejsende
The worst that can happen is when you wake up in the morning and you don't have hot water. This is the most basic need and if the hotel is unable to provide this then to be it's a failure. After I complained an engineer came to the room and saw the issue and after I returned to my room later the problem was still there.
Overnattede 1 nat i oktober 2023
Svar fra Salah abouelmagd den 6. nov. 2023
Thank you for taking your valuable time to provide us with your feedback. We will verify what you mentioned and we will strive to develop our services to achieve the satisfaction of our guests, We look forward to welcoming you again. At our serviced accommodation for your next visit. sincerely

4/10 Dårligt

Mohammed

Overnattede 1 nat i september 2023
Svar fra Salah Abouelmagd den 22. sep. 2023
Dear Mr. Mohammed, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

2/10 Forfærdeligt

saja

Overnattede 1 nat i september 2023
Svar fra Salah abouelmagd den 22. sep. 2023
Dear Ms. Saja, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Sincerely

4/10 Dårligt

Ahmed

Overnattede 1 nat i august 2023
Svar fra Salah den 8. sep. 2023
Dear Guest, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management

8/10 Udmærket

Faysal, Morgantown

Synes godt om: Rengøring
Nice location
Overnattede 1 nat i maj 2023
Svar fra Salah abouelmagd den 3. jun. 2023
Dear Guest, Thank you for taking your valuable time out to give us your wonderful feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Ascott Management.

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
Lite tråkigt att ej Restaurang var öppen kvällstid! Samt att frukost tyvärr ej var godkänd. Så, Höj matkvalitén!
Overnattede 7 nætter i november 2022
Svar fra Wasiullah Zaffari den 3. dec. 2022
Kära gäst,Tack för din värdefulla feedback.Vi har delat dina kommentarer med teamet för förbättringar och vi ser fram emot att välkomna dig tillbaka till vårt boende.Med vänliga hälsningarAscott Management

6/10 Okay

Mohammed

Synes godt om: Rengøring, værelsets komfort
Poor communication with staff Slow service No housekeeping during my stay(Tow nights)
Overnattede 2 nætter i november 2022
Svar fra Wasiullah Zaffari den 3. dec. 2022
Dear Mohammed,Thank you for your valuable feedback.We have shared your comments with the team for improvements and we look forward to welcoming you back to our residence.SincierelyAscott Management

10/10 Fremragende

Ahmed Mohamed Nabil

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and location, appreciate the warm welcome special from Mr. Muhanad in the reception.
Svar fra Wasiullah Zaffari den 6. nov. 2022
Dear Ahmed Mohamed Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 Fremragende

Ahmed Mohamed Nabil

Overnattede 2 nætter i november 2022

8/10 Udmærket

Mazen

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent welcome at reception, spacious rooms, high quality amenities. The breakfast was a BIG disappointment. It is priced as higher-end 5* hotels, but with limited choice of items, questionable freshness of food and slowness in serving even coffee and tea. Not to be repeated!
Overnattede 1 nat i oktober 2022
Svar fra Wasiullah Zaffari den 6. nov. 2022
Dear Mazen,Thank you for taking your valuable time out to give us your feedback.We apologize for disapponting you with the breakfast arrangements. Our restaurants are going through an extensive transition phase and massive upgrades for our customers to enjoy much–anticipated and totally re-vamped dining experience soon.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

10/10 Fremragende

Nabil

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Impeccable quality of service
Overnattede 2 nætter i oktober 2022
Svar fra Wasiullah Zaffari den 6. nov. 2022
Dear Nabil,Thank you for taking your valuable time out to give us your feedback.We look forward to welcoming you back to our serviced residence for your next visit.Yours sincerely,Ascott Management

8/10 Udmærket

Mubark

Rejste med familie
Synes godt om: Rengøring
Overnattede 1 nat i juli 2022
Svar fra Wasiullah Zaffari den 21. jul. 2022
Dear Mubark, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 Fremragende

Mohammed

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
فندق جميل و نظيف و خدمتهم ممتازة
Overnattede 3 nætter i januar 2022
Svar fra Wasiullah Zaffari den 21. jul. 2022
Dear Mohammed, Thank you for your valuable feedback. Look forward to welcoming you back on your next visit. Thank You!

10/10 Fremragende

Modhi

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you for the good treatment and reception.
Overnattede 1 nat i marts 2022
Svar fra Wasi Zaffari den 4. maj 2022
Dear Modhi, Thank you for your review. Looki forward to welcoming you back at our residence. Best Regards, Wasi Zaffari

2/10 Forfærdeligt

Nasser

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I like easy parking I didn't like: staff attitude, bad smell, the room was not ready: only one towel, no slipper
Overnattede 1 nat i marts 2022
Svar fra Wasi Zaffari den 4. maj 2022
Dear Mr. Nasser, Thank you for your valuable feedback. We have shared your commets with the team and please accept our sincere apologies for not meeting your expectations. We look forward to welcoming you back at our residence on your next visit. Thank You, Wasi Zaffari

8/10 Udmærket

KS

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Good Property… didn’t have non-smoking rooms finally agreed to take smoking room took about 30 mts to check in at 17:30 hrs … they did offer free breakfast for inconvenience
Overnattede 1 nat i januar 2022
Svar fra Wasiullah Zaffari den 5. mar. 2022
Dear Guest, Thank you for your feedback. Look forward to welcoming you back at our property. Thank You,

6/10 Okay

Mashari, Tempe

Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Yes it was large room but Kitchen stuff wasn’t clean enough Main bathroom need some maintenance Internet was down in the whole hotel and they didn’t solve it
Overnattede 1 nat i december 2021
Svar fra Wasiullah Zaffari den 12. dec. 2021
Dear Mashari, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 Udmærket

Abdullah

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i december 2021
Svar fra Wasiullah Zaffari den 12. dec. 2021
Dear Abdullah, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

10/10 Fremragende

Namer

Synes godt om: Rengøring, værelsets komfort
يستحق التجربه مره اخرى
جيده جدا
Overnattede 1 nat i november 2021
Svar fra Wasiullah Zaffari den 12. dec. 2021
Dear Namer, Thank you for your valuable feedback. we have noted your comments. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

8/10 Udmærket

fawaz

Overnattede 1 nat i november 2021
Svar fra Wasiullah Zaffari den 12. dec. 2021
Dear Fawaz, Thank you for your valuable feedback. Look forward to welcoming you back at Ascott. Thank You, Wasi Zaffari

4/10 Dårligt

Abdulrahman

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
الفندق لا يستحق قيمته، ولا يستحق تصنيف 4 نجوم الغرف جداً رديئه والأثاث كانك في شقق مفروشه نجمتين والارضيه بلاط ويست موكيت
Overnattede 2 nætter i september 2021
Svar fra Wasiullah Zaffari den 30. sep. 2021
Dear Mr. Abdulrahman, Thank you for taking your valuable time out to give us your feedback. We have noted your comment and look forward to serve you better on your next visit. Yours sincerely, Management

6/10 Okay

suliman

Overnattede 1 nat i august 2021
Svar fra Wasiullah Zaffari den 30. sep. 2021
Dear Mr. Suliman, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

10/10 Fremragende

ABDULKADER

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Overnattede 2 nætter i august 2021
Svar fra Wasiullah Zaffari den 18. aug. 2021
Dear Abdulkader, Thank you for taking your valuable time out to give us your feedback. We look forward to welcoming you back to our serviced residence for your next visit. Yours sincerely, Management

6/10 Okay

Youngwook

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
깨끗한 숙소 그러나...
숙소는 아주 깨끗하고 넓은 침대 및 거실, 3개의 화장실로 쾌적하게 지낼 수 있었음. 하지만 부족한 수건에 대한 보충 요청은 무시되었고, 21세기에 남녀가 구분된 수영장이라니... 가족들이 함께 즐기기에는 부족했음.
Overnattede 1 nat i maj 2021
Svar fra Wasiullah Zaffari den 31. maj 2021
Dear Youngwook, Thank you for your valuable time to give us your feedback. Look forward to welcoming you back at our residence. Thank You Wasiullah Zaffari

2/10 Forfærdeligt

Mochammad

Forretningsrejsende
Synes ikke om: Rengøring, værelsets komfort
Overnattede 2 nætter i marts 2021
Svar fra Wasiullah Zaffari den 4. maj 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards

6/10 Okay

Abdullah

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Overnattede 1 nat i marts 2021
Svar fra Wasiullah Zaffari den 4. maj 2021
Dear Mohammad, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

10/10 Fremragende

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Outstanding excellent services, staff and rooms are super, I would recommend it blindly.
Overnattede 10 nætter i marts 2021
Svar fra Wasiullah Zaffari den 4. maj 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Nice Location and Clean Rooms
Good place and good location. Rooms are nice and clean.
Overnattede 1 nat i marts 2021
Svar fra Wasiullah Zaffari den 4. maj 2021
Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back at our residence on your next visit. Best Regards,

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, værelsets komfort
Worst hotel experience
The room was not as the pictures, small windows not panoramic, furniture was less than expected, the bed was not comfortable, there were no heater in the AC system, hotel was having noisy construction that they didn't mentiones and even after several companies they didn't do any thing nighter offered compensation.
Overnattede 6 nætter i februar 2021

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing lovely apartment , very big, amenities are fully. Missing some cleaning stuff like kitchen tissues, small spoons were not available.. bathroom was not so clean. But the apartment over all is very nice. Bedsheets are clean and comfy. Check in was easy and we got underground parking l. Very good for long stay 👍
Overnattede 1 nat i januar 2021

10/10 Fremragende

Saud

Synes godt om: Rengøring, værelsets komfort
Overnattede 1 nat i december 2020
Svar fra Hassan Alqarni den 15. dec. 2020
Dear Mr. Saud, Thank you for taking the time to share your feedback, we are happy that our service met with your expectation, looking forward to see you again on your next visit. best regards,

2/10 Forfærdeligt

Yahya

Rejste med familie
Synes ikke om: Værelsets komfort
Overnattede 1 nat i december 2020

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 4 nætter i september 2020
Svar fra Hassan Alqarni den 30. sep. 2020
Dear Anonymous, Thank you for taking the time to rate your stay with us we would appreciate if you can provide us further information about your stay and what is your comment this will help us to rectify any errors from ourside. Best regards

2/10 Forfærdeligt

aymen s

Rejste med familie
Synes ikke om: Rengøring, værelsets komfort
Never ever come back
Difficult to reach More than two hours to make check in No internet connection Everyday ask about their money although my reservation is paid I received more than ten calls in three days for different reasons
Overnattede 3 nætter i september 2020
Svar fra Hassan den 16. sep. 2020
Dear Mr. Amen, We thank you for taking the time to give us your feedback about your recent stay in or hotel, and we are very sorry that your stay was not up to the level of your expectations, unfortunately the booking issue is out of our hand and the error made from the booking website is beyond our control, please accept our apologies for the shortfall in our service, your valued comment will help us to continue improve our services, should you require any further assistance please let us know anytime.

2/10 Forfærdeligt

Majed, Jubail

Forretningsrejsende
Synes ikke om: Rengøring
Very bad check in process. Also not clean rooms especially the bed and bathroom... it was my first time there and it will be my last time to book in this hotel.
Overnattede 1 nat i august 2020
Svar fra Hassan Alqarni den 30. sep. 2020
Dear Mr. Majed, thank you for taking the time to share your feedback regarding your recent stay in our property, regret to learn about the various service shortfalls that you encounter as it is certainly not the level of standards that we are known for, We take the delivery of exceptional guest experience very seriously and will continue to improve in this . Once again, thank you for your valuable feedback and we look forward to having you back at Ascott Rafal Olaya Riyadh.

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 2 nætter i august 2020
Svar fra Hassan Alqarni den 30. sep. 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
A good place to stay
Friendly staff. Check-in and check-out went smoothly. Clean rooms and well-maintained furniture. Close to supermarket. Parking lots available in and around the hotel. They should consider more air purifiers for smoking floors. Yes, I would stay here again.
Overnattede 1 nat i august 2020
Svar fra Hassan Alqarni den 30. sep. 2020
Dear Anonymous Thank you for your kind review! It brings us great joy to learn that you had a wonderful stay experience with us, and we appreciate the time you took to compliment our colleagues for their dedicated services, All of us here look forward to welcoming you back on your next trip to Ascott Rafal Olaya Riyadh!

2/10 Forfærdeligt

Noura, Riyadh

Synes ikke om: Rengøring
They’re very unprofessional and the staff were very rude. You can’t have guests in the room no matter what. The only way you can have guests is to have them in lobby. I brought a guests to my room and the hotel staff came to my room and asked them to leave or stay at the lobby. I really don’t recommend this hotel at all.
Overnattede 1 nat i august 2020

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, værelsets komfort
Overnattede 2 nætter i juli 2020
Svar fra Hassan Alqarni den 30. sep. 2020
Dear Anonymous, Good day from Ascott Rafal Olaya Thank you for taking the time to share your rating about your recent stay in our property we would appreciate if you share with us further details about your feedback in order to rectify any error from our side.

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring
Slow Service
The service is very slow. I expect faster service for the price.
Overnattede 1 nat i juli 2020

6/10 Okay

Verificeret rejsende

Forretningsrejsende
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Overnattede 2 nætter i juli 2020

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 2 nætter i juli 2020