Hoteller i Rivertrace

"The rooms were clean got good parking"

"Very nice hotel and a bonus was there was a good restaurant in the parking lot you could just walk to. My only disappointment was the website said it was 9.5 miles from the attraction I was there to see and it was at least 20 miles away."

"Breakfast could be improved."

"On the second day, the staff was so rude, i kept waiting and waiting while she was on the phone casually talking and I know it was not business related. They told me they were out of towels on the third day. On the fourth day, they didn't send the cleaners to come get the towels from my bathroom even though I had requested in the morning. And by night time when I called the receptionist, he said, oh its because my room was not on their list. I will never book this type of place ever again"

"Room was a handicapped room. Shower/tub floor extremely slippery and dangerous. Knobs to turn on shower were ridiculous to adjust without getting in the shower first to adjust. Had to hang on to the shower rails to move in the tight tub to shower because we kept slipping in the shower. We are not even handicapped! Bed soft but ok. Staff friendly. Elevator floors sticky and dirty —there were grad parties but floors were gross"

"I will definitely be back to stay in this hotel. The location is great and it was close to everywhere we needed to go. The staff was super sweet and helpful! My only issue was the lack of towels and toilet paper given in the room."

"Great place! Clean and super nice staff."

"The room was clean, and staff was friendly. Had everything I needed for a one night stay. Bed was comfortable."

"The shining star of Best Western was the lady who worked the desk and drove the shuttle to the airport. She was extremely gracious and polite."

"I travel to Townsend a couple of times a year to visit GSMNP and have stayed at numerous hotels in that area. This was my first time at The Parkman. Property was clean and staff were efficient. My only complaint was that my room did not have a mini-fridge and microwave. The property is undergoing some renovations and I hope they add mini-fridges and microwaves to all their rooms. The restaurant next door is also under renovation so there is no breakfast offering at the current time."

"Kind of a run down location. Bed was pretty comfortable but the bathroom looked a little rough. Old shower head, not very hot water and not very hard pressure. Breakfast was not very good at all. The waffle maker had stuck on waffles and even after someone tried to clean it, it happened again. Very limited options. Wet and soggy eggs, hard as a rock biscuits, runny gravy. Don't stay here for the free breakfast. We booked last minute after flight cancelations."

"Friendly staff, clean bit dated room. Continental breakfast needs an up grade…. Eggs?? sausage?? Otherwise it did the job."

"Room had a weird musty smell"

"The room was fantastic. It was very clean and it did not have a bad smell to it. All of the facilities worked. They do serve breakfast, but it is pretty simple. Really just cereal and muffins and juice and coffee. It’s in an easily accessible location. There’s always staff on the property to help you if you need anything. The only complaint that I have is that our room was so hot and we got there at night ready for sleep, but the AC unit barely blew out air so it did take about 3 to 4 hours for...

"Mobility accessible room is fine, but the bathroom door is a “barn door” type- it was very hard to open and close. Otherwise, it was a very nice stay"

"Room very clean with numbered parking right outside room door."

"Room was clean, staff very attentive."

"Staff were very friendly and the whole experience was great. Room was very spacious, clean and the beds were comfortable."

"From the moment that I checked in everyone was very kind and helpful. The room was clean and comfortable. I would highly recommend."