Lejligheder i Rijnsaterwoude

"Great location -very easy to access Leiden and very much enjoyed our stay."

"Booked this hotel as it looked really good online. Also have been looking for a hotel out of the city centre and close to the Vondel Park, for regular trips to Amsterdam. Broke three ribs prior to travel and so was unable to travel as was finding it difficult to walk. I realise a booked a non-refundable ticket, and requested a change of date. I thought that the hotel would have had a bit of sympathy for my situation. But no, they refused to move the date. This room could easily have been...

"The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the...