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"This hotel used to be a 5 star hotel. The staff was not welcoming at all. They were all day in and out starring at their pc. Not a ‘hello’, ‘goodnight’, nothing, except for the night shift. The evening shift told me to in order to get ice cubes, I would have to go up on the 5th floor, to get my icebag. Then take another elevator to the 1st floor. Luckily the night security and night shift were customer service friendly enough to help. It is such a dissapointment from what it was. It was under renovation, and messes were left all over. Our first look had water seeping up from the floor ( we did get another one, not an upgrade, just another one) Our room was nice and new, but such a disappointment to what the hotel used to stand for. "