Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 1327 af i alt 1799 anmeldelser" "
10 - Fremragende
1.327
Bedømmelse på 8 − Udmærket. 309 af i alt 1799 anmeldelser" "
8 - Udmærket
309
Bedømmelse på 6 − Okay. 95 af i alt 1799 anmeldelser" "
6 - Okay
95
Bedømmelse på 4 − Dårligt. 45 af i alt 1799 anmeldelser" "
4 - Dårligt
45
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 1799 anmeldelser" "
2 - Forfærdeligt
23
9,6/10
Rengøring
9,6/10
Service og personale
9,2/10
Faciliteter
9,4/10
Overnatningsstedets tilstand og faciliteter
9,2/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Jason
27. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jason
Overnattede 1 nat i maj 2024
10/10 Fremragende
Bhakti
26. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bhakti
Overnattede 2 nætter i maj 2024
8/10 Udmærket
SHAMOON
Rejste i en gruppe
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Unique and historic building. Excellent city center location. A bit busy in the lobby. The room, especially the bathroom was quiet small. Overall a nice hotel.
SHAMOON
Overnattede 2 nætter i maj 2024
10/10 Fremragende
Cheril
Rejste med familie
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent place to stay, full of history and convenient.
Cheril
Overnattede 2 nætter i maj 2024
10/10 Fremragende
Carol
Rejste med familie
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel. Within walking distance to many historical places and across from St. Lawrence River.
Carol
Overnattede 3 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 26. maj 2024
Dear Carol, Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay at our hotel and appreciated its proximity to historical sites and the picturesque St. Lawrence River. We strive to provide a memorable experience for all our guests, and we're thrilled that you found our location convenient and beautiful. We hope to welcome you back for another unforgettable stay in the future!Kind regards, Marisa
10/10 Fremragende
DENISSE ADRIANA
Rejste med partner
24. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El hotel esta impecable, te sientes en un castillo literalmente, el servicio del personal muy bueno. Las habitaciones muy bonitas, la cama y las almohadas deliciosas, todo super limpio. Super ubicado, llegas caminando a todos lados. Me quedaría aquí siempre.
DENISSE ADRIANA
Overnattede 3 nætter i april 2024
Svar fra Marisa Maurice, Directrice adjointe à la réception den 26. maj 2024
Bonjour, ¡Estamos encantados de que su estadía en el hotel haya sido tan placentera! Su descripción realmente hace que uno quiera venir a descubrir este lugar mágico. Muchas gracias por sus amables palabras y esperamos tener el placer de darle la bienvenida nuevamente muy pronto!Marisa
8/10 Udmærket
Donald, St Etienne des Gres
22. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Donald
Overnattede 2 nætter i marts 2024
Svar fra Mathieu den 23. maj 2024
Thank you very much Donald for the great score. We hope to see you again very soon.
10/10 Fremragende
Lorne
Rejste med partner
21. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best stay ever!
Lorne
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 23. maj 2024
Dear Lorne, Thank you for your wonderful feedback! We're thrilled to hear that you had the best stay ever with us.Providing exceptional experiences is at the heart of what we do, and we're delighted that we exceeded your expectations. Your satisfaction is our utmost priority, and we're grateful for the opportunity to have made your stay memorable.We look forward to welcoming you back for another exceptional stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.Warm regards,Marisa
8/10 Udmærket
Izar
Rejste med familie
20. maj 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
History of the place..
Izar
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 23. maj 2024
Dear Izar, Thank you for expressing interest in the rich history of our establishment. Our hotel, Fairmont Le Château Frontenac, holds a storied past that spans over a century.We take pride in providing modern comforts and unparalleled service to our guests. We invite you to explore more of our fascinating history during your next visit, and we look forward to welcoming you back to Fairmont Le Château Frontenac.Warm regards,Marisa
10/10 Fremragende
Fredrick
Rejste i en gruppe
20. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing hotel that is convenient to everything in old Quebec City. Amazing food choices all around and great views. Truly a 10/10 hotel!
Fredrick
Overnattede 3 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 23. maj 2024
Dear Fredrick, Thank you for your glowing review! We're thrilled to hear that you had an amazing experience at our hotel and found it conveniently located. It's fantastic to know that you enjoyed the diverse culinary options nearby and were treated to great views during your stay.Receiving a perfect score of 10/10 from you means the world to us! We're honored to have exceeded your expectations and provided you with a memorable stay. Your kind words inspire us to continue delivering exceptional service to all our guests.We can't wait to welcome you back for another outstanding experience at our hotel!Warm regards,Marisa
10/10 Fremragende
Janis
Rejste med partner
20. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The most photographed hotel in the world! I can see why. Very beautiful and unique with so much history. Had a window table for the very nice breakfast in the Dufferin Terrace. We were fortunate to have a corner room with a view. Looked newly remodeled and fresh. The only thing that didn’t work was the in-room safe. If you don’t like crowds this hotel is not for you. The lobby was always bustling and full of tourists not staying at the hotel.
Janis
Overnattede 3 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 23. maj 2024
Dear Janis, Thank you for sharing your experience with us. We're thrilled to hear that you enjoyed your stay at our iconic hotel and found it beautiful, unique, and steeped in history. It's wonderful to know that you had the opportunity to savor breakfast with a view from the Dufferin Terrace and that you appreciated the charm of your corner room.We apologize for any inconvenience caused by the in-room safe not functioning properly. Rest assured, we'll address this issue promptly to ensure it doesn't occur in the future.As a historic landmark, our hotel naturally attracts many visitors, and we understand that this bustling atmosphere may not be to everyone's preference. Nonetheless, we're glad you were able to appreciate the vibrant ambiance during your stay.Thank you once again for choosing to stay with us. We hope to welcome you back soon for another memorable experience.Warm regards,Marisa
8/10 Udmærket
Joozer, Oakville
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Breakfast is not worth it
Joozer
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 23. maj 2024
Dear Joozer, Thank you for taking the time to provide us with feedback following your recent stay. We appreciate your honest assessment, and we're sorry to learn that our breakfast fell short of your expectations.Your comments are important to us as we continuously strive to improve our offerings and enhance the overall guest experience. Rest assured, we will take your feedback into consideration as we review and refine our breakfast options.If you have any additional insights or suggestions you'd like to share, please feel free to reach out. We are committed to ensuring that all aspects of your stay meet or exceed your expectations, and we hope to have the opportunity to welcome you back for a more satisfying experience in the future.Warm regards,Marisa
10/10 Fremragende
Timothy
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Timothy
Overnattede 2 nætter i maj 2024
Svar fra Mathieu den 21. maj 2024
Thank you so very much for the great score Timothy.
10/10 Fremragende
Marc Adrian
19. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Marc Adrian
Overnattede 1 nat i november 2023
Svar fra Mathieu den 21. maj 2024
Thank you Marc adrian for the great score.
8/10 Udmærket
John, Canton
Rejste med partner
16. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is an iconic hotel, beautifully maintained, in an outstanding location. The only fault I have is the extremely small room and bathroom especially considering the high price. Our "deluxe" river view room was so small it was difficult for two people to get around. The window is rather small and tucked near the corner of the room. The bathroom was small and uncomfortable.
John
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 23. maj 2024
Dear John, Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the beauty and location of the hotel.We sincerely apologize for any inconvenience you experienced regarding the size of your room and bathroom. We understand that spacious accommodations are important for a comfortable stay, especially at our price point. Your comments regarding the size and layout are duly noted, and we will certainly take them into consideration as we strive to enhance our guests' experience.We appreciate your valuable feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Warm regards,Marisa
10/10 Fremragende
Carol
Rejste med partner
16. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay at the Fairmont Le Chateau Frontenac. It's in the heart of Old Quebec City so convenient for walking around. The hotel is iconic. We enjoyed our stay very much.
Carol
Overnattede 2 nætter i maj 2024
Svar fra Mathieu den 21. maj 2024
Thank you so much Carol for taking the time to write this review. We are delighted to hear you enjoyed your stay.
10/10 Fremragende
Rodrigo, Brownsville
Rejste i en gruppe
16. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely beautiful property, great staff and dining options are amazing.
Rodrigo
Overnattede 4 nætter i april 2024
Svar fra Mathieu den 21. maj 2024
Bonjour Rodrigo, thank you very much for the great score. We hope to see you again very soon.
10/10 Fremragende
Bradley
16. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bradley
Overnattede 2 nætter i maj 2024
Svar fra Mathieu den 21. maj 2024
Thank you so very much Bradley for the great score.
10/10 Fremragende
Omid
Rejste i en gruppe
15. maj 2024
Amazing place to stay!! Highly recommend
Omid
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 16. maj 2024
Dear Omid, Thank you for your fantastic feedback! We're thrilled to hear that you had an amazing stay with us and that you highly recommend our hotel. Your recommendation means a lot to us, and we can't wait to welcome you back for another wonderful experience!Kind regards, Marisa
10/10 Fremragende
Melissa
Rejste med familie
15. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Marisa Maurice, Front Office Assistant Manager den 16. maj 2024
Dear Melissa, We greatly appreciate your kind words! It brings us immense joy to hear that you enjoyed your last stay with us. Your feedback is very valuable, and we can't wait to have the pleasure of welcoming you back again soon!Kind regards, Marisa
10/10 Fremragende
Thomas, Mount Pleasant
Rejste i en gruppe
14. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Okay, it’s expensive and you could find cheaper accommodations nearby, but you won’t find a more legendary hotel. The standard rooms are cozy, but the lobby is grand, the location can’t be topped. It is Quebec City in all its glory. Go big or go home. Vive le Quebec. Vive Le Chateau Frontenac!
Thomas
Overnattede 3 nætter i maj 2024
Svar fra Marisa Maurice, Front desk assistant manager den 16. maj 2024
Dear Thomas, Thank you for sharing your feedback with us. We're thrilled to hear that you appreciated the legendary status and grandeur of our hotel, as well as our unbeatable location in the heart of Quebec City. We're delighted that you embraced the spirit of "go big or go home" during your stay with us.We look forward to welcoming you back in the future.Kind regards, Marisa
8/10 Udmærket
Elizabeth
13. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely visit but hotel could use a little updating and a few more amenities.
Elizabeth
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 16. maj 2024
Dear Elizabeth, Thank you for sharing your feedback with us following your recent stay. We're delighted to hear that you enjoyed your visit overall.Your comments regarding updating and additional amenities are valuable to us as we continuously strive to enhance our guests' experiences. We will take your suggestions into consideration as we plan for future improvements.We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Marisa
10/10 Fremragende
James
13. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
James
Overnattede 3 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 16. maj 2024
Dear James, Thank you so much for your glowing feedback! We're thrilled to hear that you had a fantastic experience during your stay. If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We can't wait to welcome you back for another 5-star stay!Kind regards, Marisa
10/10 Fremragende
Patrick
Rejste med partner
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There wasn,t anything negative about our experience, we travelled alot with the government, and one of the most high level service was your hotel's staff, excellent customer service delivery and all aspects.
Patrick
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 13. maj 2024
Dear Patrick, Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that your experience with us exceeded your expectations and that our staff provided excellent service throughout your stay. We truly appreciate your kind words and hope to welcome you back to our hotel in the future! If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Kind regards, Marisa
10/10 Fremragende
GABRIEL
Rejste med partner
13. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente Ubicación instalaciones de peimera
GABRIEL
Overnattede 3 nætter i maj 2024
Svar fra Mathieu den 13. maj 2024
Thank you very much for the great score Gabriel
10/10 Fremragende
Zachary
Rejste med partner
12. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was great and Québec was beautiful! Most definitely recommend!
Zachary
Overnattede 3 nætter i maj 2024
Svar fra Mathieu den 13. maj 2024
Thank you so very much Zachary for taking the time to write this review. We are thrilled to learn you enjoyed your time here.
8/10 Udmærket
Nina
Rejste med familie
12. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is beautiful. Staff is wonderful..but if you want a comfortable bed, this is not the hotel for you.
Nina
Overnattede 6 nætter i maj 2024
Svar fra Mathieu Caron den 12. maj 2024
Thank you very much for the review. We are also very thankful about your feedback. We would be very happy to clarify a few details privately regarding your room.
8/10 Udmærket
Bill
12. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful experience made even better by the area around the hotel. Foodies would love this place. The Chateau is over priced for the size and quality of the rooms but still recommend
Bill
Overnattede 1 nat i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 12. maj 2024
Dear Bill,Thank you for taking the time to share your experience with us. We're thrilled to hear that you had a wonderful time, especially enjoying the area surrounding our hotel. We take great pride in our location and are delighted that it added to your overall enjoyment.Your feedback regarding the Chateau's pricing and room size and quality is duly noted. We continuously strive to provide exceptional value to our guests, and we'll certainly take your comments into consideration as we work to enhance our offerings.Thank you for recommending us despite these concerns. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Warm regards,Marisa
8/10 Udmærket
Pauline
11. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A lovely splurge.
Pauline
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 12. maj 2024
Dear Pauline, Thank you for sharing your feedback with us! We're thrilled to hear that your experience with us was up to your expectations. It's our goal to provide our guests with unforgettable experiences, and we're delighted to know that we could contribute to making your stay special. If there's anything else we can do to enhance your future visits, please don't hesitate to let us know.Warm regards,Marisa
10/10 Fremragende
Michael R
Rejste med partner
10. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful city and hotel’s rich history and ambiance reminded us of Paris. Room with view of river was clean and cozy. Staff were very courteous and friendly. Would stay here again.
Michael R
Overnattede 5 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 12. maj 2024
Dear Michael,Thank you for taking the time to share your feedback with us. We're thrilled to hear that you enjoyed your stay in our beautiful city. It's wonderful to know that you were happy with your room, and that our staff were able to provide courteous and friendly service throughout your stay.We would be delighted to welcome you back for another memorable stay in the future. Please don't hesitate to reach out if there's anything we can assist you with in the meantime.Warm regards,Marisa
4/10 Dårligt
Ashton
Rejste med familie
9. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
I was nickel and dimed. The rooms are extremely small, small no space to fit anything. They put two empty glasses in our room, although we had four people staying in the room. When I called room service they wanted to charge me $15 to bring me two empty glasses. Absolutely ridiculous
Ashton
Overnattede 1 nat i februar 2024
Svar fra Mathieu Caron den 9. maj 2024
Bonjour Ashton. We are very sorry to hear your stay felt short of your expectation. We would be very happy to discuss with you privately to get more detail.
6/10 Okay
Lise
9. maj 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Lise
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Directrice adjointe à la réception den 12. maj 2024
Chère Lise, Nous vous remercions pour votre rétroaction. Nous demeurons à votre entière disposition advenant que vous souhaitiez fournir davantage de détails sur votre séjour parmi nous.Cordialement, Marisa
10/10 Fremragende
Anne
Rejste i en gruppe
9. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fabulous iconic hotel. Staff great. Sam’s for dining was great. The bar was good with great views. Easy to walk everywhere.
Anne
Overnattede 4 nætter i april 2024
Svar fra Mathieu den 9. maj 2024
Thank you very much Anne for the great score. We are delighted to hear you enjoyed your time at Fairmont Le Chateau Frontenac and in Quebec City. We hope to see you again very soon.
10/10 Fremragende
John
8. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful hotel!
John
Overnattede 4 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 9. maj 2024
Dear John, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us at the hotel. If there's anything we can do to make your next visit even more wonderful, please don't hesitate to let us know. We look forward to welcoming you back soon!Kind regards, Marisa
10/10 Fremragende
Lisa
8. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stayed for 2 nights with the family. It was a wonderful vacation!
Lisa
Overnattede 2 nætter i maj 2024
Svar fra Mathieu den 9. maj 2024
Thank you Lisa for the great score. We are very happy to hear your stay went well. Looking forward to hosting you again.
10/10 Fremragende
James
8. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Your people are great!! Housekeeper was great but room could use a “ deep clean”, bathroom tile moldy, corners, etc. It is just an old building needing extra care. We really did enjoy our stay and will recommend to any friends coming to Quebec City.
James
Overnattede 4 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 9. maj 2024
Dear James, Thank you for your kind words about our team! We're glad to hear that you received excellent service from our housekeeping staff. However, we apologize for any cleanliness issues you encountered during your stay. Your feedback regarding the need for a deeper clean in certain areas of your room is valuable to us, and we'll ensure that it's addressed promptly.As an historic building, we understand the importance of maintaining high standards of cleanliness and upkeep. Your recommendation means a lot to us, and we're grateful for your support. We hope to have the opportunity to welcome you and your friends back again soon for another enjoyable stay in Quebec City!Kind regards, Marisa
10/10 Fremragende
Colleen, Victoria
Rejste med familie
8. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fairmont does it again! The Fairmont Le Chateau Frontenac is an absolutely stunning property in a gorgeous location. The customer service is outstanding and our room is beautiful.
Colleen
Overnattede 1 nat i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 8. maj 2024
Dear Colleen,Thank you for taking the time to share your feedback! We're delighted to hear that you had such a wonderful experience at Fairmont Le Chateau Frontenac. It's fantastic to know that you found the property stunning, the location gorgeous, and the customer service outstanding. We're glad you enjoyed your beautiful room as well. We hope to welcome you back for another memorable stay in the future!Kind regards, Marisa
10/10 Fremragende
Zhi Yan
Rejste i en gruppe
7. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was fabulous. All the staffs are friendly and welcoming.
Zhi Yan
Overnattede 2 nætter i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 7. maj 2024
Dear Zhi Yan,Thank you very much for the great score. We delighted you enjoyedy your stay and look forward to welcoming you again soon.Kind regards, Marisa
10/10 Fremragende
Nanbin
7. maj 2024
Nanbin
Overnattede 1 nat i maj 2024
10/10 Fremragende
Frederic, Westport
Rejste med partner
6. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely gorgeous place. Service was impeccable. The Old City is as charming as ever. The Hotel is in the center of it all.
Frederic
Overnattede 1 nat i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 6. maj 2024
Dear Frederic, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed your stay and found our service impeccable. It's always a delight to hear that our guests appreciate the charm of the Old City and our central location. We hope to welcome you back again soon for another memorable experience!Kind regards, Marisa
8/10 Udmærket
Deborshi, Hamilton
Rejste med partner
6. maj 2024
Synes godt om: Service og personale
I think it is overrated and overpriced. For the same price I have stayed in better places.
Deborshi
Overnattede 1 nat i maj 2024
Svar fra Marisa Maurice, Front Office Assistant Manager den 6. maj 2024
Dear Deborshi, I'm sorry to hear that you felt the experience didn't match the price you paid. Your feedback is valuable, and we'll definitely take it into consideration as we strive to improve. If there's anything specific you think we could do better, we'd love to hear it!Kind regards, Marisa Maurice, Front Office Assistant Manager
10/10 Fremragende
Elizabeth
Rejste med partner
5. maj 2024
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful! Friendly people everywhere! Lots to see!
Elizabeth
Overnattede 1 nat i maj 2024
Svar fra Mathieu den 6. maj 2024
Thank you so much Elizabeth for the great score. We are looking forward to greeting you again very soon.
6/10 Okay
Kyhana
5. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Kyhana
Overnattede 1 nat i maj 2024
Svar fra Mathieu Caron den 6. maj 2024
Thank you Kyhana for taking the time to score us. We would be very happy to discuss with you about your stay how to see how we could improve on for your next stay.
10/10 Fremragende
Laura, Gaithersburg
4. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful 😍
Laura
Overnattede 3 nætter i maj 2024
Svar fra Mathieu den 6. maj 2024
Thank you very much Laura for the great score. We hope to see you again very soon !
10/10 Fremragende
Jin hee
4. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Jin hee
Svar fra Mathieu den 6. maj 2024
Thank you so very much Jin hee for the great score.
10/10 Fremragende
Sherri
4. maj 2024
Sherri
Overnattede 6 nætter i april 2024
Svar fra Marisa Maurice, Directrice adjointe à la réception den 26. maj 2024
Bonjour Sherri, Nous sommes ravis d'apprendre que vous avez passé un excellent séjour parmi nous ! Merci d'avoir choisi notre établissement pour votre expérience. Nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Cordialement, Marisa
10/10 Fremragende
h
4. maj 2024
Synes godt om: Overnatningsstedets tilstand og faciliteter
très bonne expérience
h
Overnattede 1 nat i maj 2024
Svar fra Mathieu den 4. maj 2024
Merci beaucoup pour la bonne note. Nous espérons vous revoir très bientôt.
8/10 Udmærket
Hans
Rejste med partner
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Incredible hotel with an amazing restaurant (Champlain) and beautiful history and architecture. However, hotel pool was under construction and we weren’t notified until we were woken up by drills, and they didn’t notify us that parking is roughly $70 a day which was a nice surprise to find at the end of our stay.
Hans
Overnattede 4 nætter i april 2024
Svar fra Mathieu Caron den 3. maj 2024
Thank you so much for taking the time to write this review. We are very happy that you enjoyed your time at our restaurant. I do apologise for the drilling noise. We would be very happy to get the chance to discuss privately and in more details about your stay.
8/10 Udmærket
Rongkang
3. maj 2024
Rongkang
Overnattede 2 nætter i maj 2024
Svar fra Mathieu den 23. maj 2024
Thank you very much Rongkang for the great score.
8/10 Udmærket
Angelo
Rejste med partner
3. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room service is overpriced and terrible. The refused to cook the venison burger to the proper temperature. The cheese on the onion soup wasn’t under melted as well as the pizza which had a half inch thick layer of cheese that was barely melted
Angelo
Overnattede 4 nætter i april 2024
Svar fra Mathieu Caron den 3. maj 2024
Bonjour Angelo, thank you so very much for taking the time to write this review. We would be very happy to discuss privately with you about your stay.