Hoteller nær Puncak Sari Templet

"First: We didn't stay at the Royal Cottage, instead we were moved to: The Royal Retreat Villas. So this feedback may be a bit misleading for this hotel! We were supposed to stay at a Royal Cottage where there was no staff to check us in when we arrived. We waited for about an hour before they arrived and told us we would be staying at their other location (Royal Retreat Villas) - (during that time, we had tried contacting them both via WhatsApp and through Hotels.com). It felt both unsafe and confusing to arrive at a hotel that had confirmed our stay without giving any notice about the change. So we got off to a rough start, but once we settled in at the new place, it turned into a really nice stay. However, the check-in process definitely needs improvement so that guests are at least informed in advance that they are staying at another location. With that said: Friendly staff with great options for activities. We went on a fishing trip and a snorkeling trip arranged by the staff. It was also possible to rent a scooter, which made it easy to get around the island. Wifi is great! Breakfast was boring and the portions were a bit small. Just don't expect much so you don't get disappointed."

"We booked two neighboring villas, each with a private pool. Upon arrival, we immediately noticed a large construction site right next to the villas, which had not been disclosed on either Hotels.com or the hotel’s own website. We informed the hotel right away but received no meaningful response. The next morning, we were woken at 7 a.m. by loud construction noise, continuing daily from 7 a.m. to 5 p.m. When we complained, we were referred to Hotels.com. After multiple conversations with their customer service—having to repeat the entire story several times—the hotel offered an “upgrade.” The upgrade consisted of two suites without private pools, located far apart and connected internally by stairs. We declined, as this did not match what we had booked and paid for. After hours of waiting, we were informed that the hotel had rejected any refund or price reduction, and Hotels.com would not pursue the matter further. Only at check-out did the hotel offer honeymoon pool suites, but by then our onward travel was already arranged. We checked out early without any compensation, apology, or refund for the unused night. Only thing we got handed, was a paper trying to get us to agree that we wouldn’t get any compensation, we did not sign it. This level of handling  is unacceptable for a resort at this price point. The staff was very friendly and this review is to the upper management, not on site."

"Værelset var beskidt og kun overflade rengjort.. armaturet på badeværelset sad ikke fast og det var rigtig beskidt undt om vasken.. faktisk hele badeværelset generelt var ulækkert.. der kom kun to små stråler ud fra bruseren som gjorde det umuligt at tage et bad.. så man skulle stå i det ulækre badekar og forsøge at skulle sig.. Der var også pletter på langerne og de kom ikke og gjorde rent eller skiftede håndklæder.. poolen var også klam og vi brugte den ikke fordi den var beskidt. Billederne er taget ud fra en video jeg optog fordi det var ulækkert der.. "