Luksushoteller i Puerto Plata

"Marvelous hotel! Gorgeous views, stunning design, the most wonderful staff, and delicious meals. I cannot wait to return."

"I chose this hotel because it presents itself as a luxury resort, with rates around $400 per night. Unfortunately, the quality of the room and the overall condition of the property did not meet what would reasonably be expected at that price point. The main curtain in my room was covered in visible paint stains and remained that way throughout my stay. For a hotel positioning itself as luxury, this level of visible wear and lack of attention to detail is disappointing. Maintenance across the...

"Within the first 24hr of our stay, we experienced a number of issues which ultimately resulted in us leaving after one night (booked for 4 nights). - the day before checking in, we received a message stating that the property was trying to charge our card for the whole booking even though we had already booked and paid in full through Expedia. Luckily the bank rejected the payment and we resolved the issue with the property. -upon arrival, we noticed a lot of damage to the room. looks like...

"Clean room, good staff, they were very attentive. Small resort which is a plus in my books, easy to get to everything."

"Indcheckningen gik ikke som planlagt. selvom de sagde at værelserne var klar kl 15 var de først klar kl 16. Da vi endelig fik værelserne var de meget slidte og vores stik (som ellers passer andre steder) passedeikke ind i væggen. Vi hørte også om andre som havde problemer med væggelus på værelset. Det er ike et sted vi vil anbefale andre at ta hen før en evt stor renoveringen "