Pensionater i Puerto del Carmen

"Stayed one night with family of 4 at Euro 250/night. Not impressed at all. The surroundings is nice and pool area as well. However customer service is non existent. Everything comes with a charge, even towels for the pool. Even when then accepting the charge nothing is then available. No flexibility from staff and willingness to find solutions to ex. allowing to use towels from room or late check out. Other places in the area offer much better service and “can-do” attitude. Apparently run as a timeshare, but then maybe not offer rooms on Hotels.com! "