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Anmeldelser af Hotel Providence, Trademark Collection by Wyndham

4 out of 5
Hotel Providence, Trademark Collection by Wyndham
139 Mathewson Street, Providence, RI

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 607 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 223 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 88 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 52 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 33 af i alt 1003 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

jesper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Big rooms !
Dejligt boutique hotel som har meget meget store værelser og super komfort.
Overnattede 1 nat i juli 2019
Svar fra Julia den 26. jul. 2019
Thank you for staying with us and taking the time to provide us with your feedback!

10/10 Fremragende

Cara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 2 nætter i maj 2024

10/10 Fremragende

arthur

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Need grab bars in bathroom. Need bar soap in bathroom. Very nice boutique hotel. Ample rooms.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Eileen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient location for our graduation event
Overnattede 3 nætter i maj 2024
Svar fra fd den 21. maj 2024
thank you for the excellent review and congratulations to the graduate. We hope you will visit again soon!

8/10 Udmærket

Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lots of dining options and close to waterfront. Quaint old hotel.
Overnattede 2 nætter i april 2024
Svar fra fd den 17. maj 2024
We are definitely a restaurant city and our hotel is close to everything. We hope you will visit us again!

10/10 Fremragende

Erin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the bed & bedding was super comfy! The guest robes were a really nice surprise! Water bottles were free and cookies too! Bathroom was roomy and new and the towels were very big and fluffy! We loved it We had a fabulous breakfast in the restaurant in the morning. We enjoyed ourselves very much!!!
Overnattede 1 nat i maj 2024
Svar fra fd den 17. maj 2024
Thank you so much for the fabulous review! We are so happy you had a wonderful stay. The breakfast at The Backstage is definitely a great way to start your day.

10/10 Fremragende

Leslie, Washington

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very helpful in our small requests. The location was good for our purposes. Quiet am comfortable.
Overnattede 2 nætter i april 2024
Svar fra fd den 17. maj 2024
Thank you for the wonderful review! Our location in downtown us perfect. We are so happy you enjoyed your stay and look forward to your next visit.

10/10 Fremragende

Yuchen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good
Overnattede 1 nat i april 2024
Svar fra fd den 17. maj 2024
Thank you so much for the 5 star review! We are so happy you enjoyed your stay and look forward to your next visit.

6/10 Okay

Nefertiti

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 1 nat i april 2024
Svar fra fd den 21. maj 2024
We apologize that your stay was not excellent. We do hope that every guest has a wonderful experience. If you would like to discuss any issues you had during your stay, please call the hotel to speak with a manager.

10/10 Fremragende

Mary, Mashpee

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is our go-to property when we go to a show at the PPAC. The theater is literally down the street. It’s a beautiful hotel with an excellent gym.
Overnattede 1 nat i januar 2024
Svar fra fd den 17. maj 2024
Thank you for the outstanding review! We are so happy you choose Hotel Providence when you come for a show. They do have amazing shows. We look forward to your next visit.

10/10 Fremragende

gilberto

Overnattede 1 nat i april 2024
Svar fra fd den 19. maj 2024
Thank you for the excellent review! we are so happy enjoyed your stay and hope you will visit again soon.

8/10 Udmærket

Gretchen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beds were comfy and clean. Furniture was clean but dated. We were there for 2 nights, we left the room at 11:15 the first morning, but housekeeping did not stop by to replenish the coffee supplies.
Overnattede 2 nætter i april 2024
Svar fra fd den 17. maj 2024
We are happy you enjoyed your stay! We apologize that you did not receive housekeeping service during your stay, as we do provide this for all of our guests. We hope you will choose Hotel Providence for your next visit.

10/10 Fremragende

Mary, Mashpee

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This beautiful hotel is minutes away from the PPAC which makes it the perfect place to stay if you’re going to a show. Walk out the door, take a right, and you’ll see the theater!
Overnattede 1 nat i april 2024
Svar fra fd den 17. maj 2024
Thank you so much for the fantastic review! The shows at PPAC are excellent and being so close is a plus. We are so happy you enjoyed your stay and look forward to your next visit.

10/10 Fremragende

havell

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great
Overnattede 1 nat i april 2024
Svar fra HP den 25. apr. 2024
We're glad you enjoyed your stay!

2/10 Forfærdeligt

Jian

Synes ikke om: Rengøring, service og personale, faciliteter
No VIP access, and charged me extra after check out. The hotel was not clean and it is old. Hair all over the place in the room. The towels were dirty.
Overnattede 3 nætter i april 2024
Svar fra HP den 25. apr. 2024
We're sorry you didn't enjoy your stay. Unfortunately, there isn't a VIP option available here at this Hotel. If you'd like suggestions about which hotels do, don't hesitate to reach out to us and we can give you some! In addition, we're working with housekeeping to get the hair and towel situation handled

10/10 Fremragende

CC

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra HP den 25. apr. 2024
We're glad you enjoyed your stay!

4/10 Dårligt

mary

Rejste i en gruppe
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I liked the walk in shower but the bathroom was very cold. There was limited dinning available. Too many add on charges not listed in advance. A $20 per day add on for water, coffee and small boxes of cereal. No one to take your luggage to your room. Parking at $40 per day was four blocks away so the car valet had to walk to get the car.
Overnattede 4 nætter i april 2024
Svar fra HP den 25. apr. 2024
We're sorry you didn't enjoy your stay. Please give the hotel a call to discuss more if you'd like

10/10 Fremragende

Brien

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff give everybody a livable wage! The welcome desk was awesome and the valet parking was great! Treat your employees good because they do a great job and are very friendly!
Overnattede 1 nat i april 2024
Svar fra HP den 25. apr. 2024
We're glad you enjoyed your stay!

10/10 Fremragende

Cherry

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was incredibly nice. Room was big, clean and quiet.
Overnattede 2 nætter i april 2024
Svar fra HP den 25. apr. 2024
We're glad you enjoyed your stay!

10/10 Fremragende

Rodney, Groton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All the staff was courteous and atten
Overnattede 2 nætter i april 2024
Svar fra HP den 25. apr. 2024
We're glad you enjoyed your stay!

8/10 Udmærket

Donald

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
I would go there again.
Overnattede 1 nat i april 2024
Svar fra HP den 9. apr. 2024
We're glad you enjoyed your stay!

10/10 Fremragende

Peter, Dobbs Ferry

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a historic luxury hotel in the center of Providence, RI. The hotel is full of early 20th century artwork and furniture; as a historic building the hallways and passages have many corners, but that contributes to the style. The staff is excellent, very friendly and helpful. Unfortunately we were in a hurry and had only one night.
Overnattede 1 nat i marts 2024
Svar fra HP den 9. apr. 2024
We're glad you enjoyed your stay!

8/10 Udmærket

Harry

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and clean.
Overnattede 1 nat i marts 2024
Svar fra HP den 9. apr. 2024
We're glad you enjoyed your stay!

10/10 Fremragende

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great location for our trip. Very walkable to pretty much all places we were planning to go to. There were only two issues we had. One was that our shower did not get hot. The other was that we saw the valet hitting the curb 2x with vehicles that were not ours. We did not complain about either, so I do not put a lot of stock into this issue. I believe that if I would have raised an issue, the front desk staff would have addressed them. With every other part of our experience with the property was fine.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management den 2. apr. 2024
Thank you for your review! I'm glad to hear that you enjoyed your stay with us! Sorry to hear about valet, this will definitely be addressed.

8/10 Udmærket

Kelley

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cozy, convienant and quiet place to stay. Yet you are in the middle of the Providence downtown arts and cultural district.
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 2. apr. 2024
Thank you for your recent review! I'm glad you enjoyed your stay while you were with us in downtown Providence!

10/10 Fremragende

Judy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Delightful stay
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 2. apr. 2024
Thank you for your review - glad you had a delightful stay!

4/10 Dårligt

Josh

Forretningsrejsende
My Expedia reservation wasn't in the system and I was over-billed as a result of the confusion. The desk person was accommodating given the circumstances and the over-charge was resolved without much trouble after the fact.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management den 2. apr. 2024
Hi Josh - thank you for your review! I'm sorry you had billing issues during your stay but I'm glad our Front Desk helped you with this in a timely manner! Hope to see you again if you are ever back in the area!

10/10 Fremragende

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Would love to stay here again and stay longer next time.
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 2. apr. 2024
Thank you for your review! We look forward to welcoming you back again soon!

10/10 Fremragende

Kes

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was above and beyond friendly and helpful! TV didn’t work, hallway blasted hot hot air which made room start to feel warm in morning.
Overnattede 1 nat i marts 2024
Svar fra FD den 21. mar. 2024
Thank you so much for the excellent review! We look forward to your next visit to Hotel Providence.

8/10 Udmærket

Steven

Synes godt om: Faciliteter
Old world charm.
Overnattede 1 nat i marts 2024
Svar fra fd den 21. mar. 2024
We are so glad you enjoyed your stay. We hope you visit again soon!

8/10 Udmærket

Duncan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The hotel was great but we were stepping over homeless people on the sidewalk when we walked there in the evening and left in the morning.
Overnattede 1 nat i marts 2024
Svar fra fd den 21. mar. 2024
We are so pleased you enjoyed your stay at Hotel Providence. We are currently working with the city to address the issue outside the hotel.

10/10 Fremragende

Jean, Chelsea

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean property; friendly staff, neighborhood. Just Lovely
Overnattede 1 nat i marts 2024
Svar fra fd den 17. mar. 2024
Thank you so much for the excellent review. We do hope you visit again soon!

4/10 Dårligt

Erica

Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Samantha Thompson den 21. mar. 2024
Thank you for your recent stay with us! Can you elaborate on your scoring of the hotel so we can improve for the future? Please email gm@hotelprovidence.com

4/10 Dårligt

David

Rejste med partner
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not stated anywhere on Expedia that there isn’t a parking lot. It was a surprise when we had to pay an extra 40$ per car to park. Homeless people literally outside the front door. Not worth 250$ a night.
Svar fra fd den 17. mar. 2024
We do apologize for the parking. We will definitely be updating this information. We are sorry your stay did not live up to your expectation and do hope that you will consider staying with us in the future.

8/10 Udmærket

Holly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable beds, nice shower, enjoyed our stay.
Overnattede 1 nat i marts 2024
Svar fra JB den 17. mar. 2024
We are so glad you enjoyed our stay. We look forward to your next visit to Hotel Providence.

8/10 Udmærket

wayne

Forretningsrejsende
Location was fine for what I was doing room was a nice size however the wall paper is peeling in quite a few place Check in was just ok person at the desk was not in uniform so didn’t know who he was at first and didn’t let me know about my 15 voucher for food/drink parking is way overpriced
Overnattede 2 nætter i marts 2024
Svar fra fd den 21. mar. 2024
We are happy you enjoyed your stay. We are currently in the process of upgrading and freshening up. We hope you will choose Hotel Providence for your next stay!

10/10 Fremragende

Gary

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was nice and large. Close to all of the restaurants and bars. I would return here.
Overnattede 1 nat i marts 2024
Svar fra HP den 12. mar. 2024
We're glad you enjoyed your stay and we hope to see you back soon! :)

10/10 Fremragende

Edward

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient proximity to everything we were interested in.
Overnattede 1 nat i marts 2024
Svar fra FD den 10. mar. 2024
Thank you for the outstanding review. We are looking forward to your next visit to Hotel Providence.

10/10 Fremragende

Peggy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As expected.
Overnattede 1 nat i februar 2024
Svar fra fd den 10. mar. 2024
Thank you so much for the wonderful review. We are so happy you enjoyed your stay and look forward to your next visit.

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i marts 2024
Svar fra fd den 10. mar. 2024
Thank you so much for the 5 star review. We look forward to your next visit to Hotel Providence.

6/10 Okay

Jeremy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Inside the building was fantastic. Building is a bit dated but kept up well, the rooms were nice. I wish the hotel had a self service parking lot instead of having to pay an extra 35 to park or 40 to have valet parking. The area around the hotel is pretty gross. Homeless dude in a tarp on the corner with rancid pee smells, people smoking meth across the street. Not an amazing area.
Overnattede 1 nat i marts 2024
Svar fra fd den 10. mar. 2024
Thank you for your review. We are working to improve the area around the hotel. Their is public parking near the hotel, we can offer suggestions to you. We do hope you will visit us again, and give us an opportunity to provide exemplary accommodations.

10/10 Fremragende

donna

Overnattede 2 nætter i marts 2024
Svar fra Hotel Management den 2. apr. 2024
Thank you for your 5 Star Review!

8/10 Udmærket

Chrisanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a nice historic hotel. We seemed to be the only two people staying at this hotel, as we didn't hardly see another soul. The only rather unsettling thing was that there were quite a few homeless people on that street, and sleeping nearby. I wouldn't have wanted to do much walking around there alone. But the staff was very nice, things went smoothly, and the valet would bring your car to you in a very quick time.
Overnattede 3 nætter i februar 2024
Svar fra fd den 10. mar. 2024
We are so happy our staff provided you with excellent service during your stay. We are working to improve the area around our hotel. We do hope you will visit us again!

10/10 Fremragende

Erik

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were extremely helpful and friendly. The facility was clean and attractive, as was my room. The hotel was centrally located, making walking to where I needed to go very easy.
Overnattede 1 nat i februar 2024
Svar fra fd den 10. mar. 2024
We are so pleased you enjoyed your stay. We do think we have an amazing staff too. We look forward to your next visit to Hotel Providence.

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very nice and clean. Beds were comfortable. Shower water pressure was great. Complimentary snacks and drinks during the day.
Overnattede 2 nætter i februar 2024
Svar fra FD den 28. feb. 2024
We are so glad you enjoyed your stay. We look forward to your next visit!

10/10 Fremragende

Anne

Overnattede 1 nat i februar 2024
Svar fra fd den 21. mar. 2024
Thank you so much for the wonderful review. We are so happy you enjoyed your stay!

10/10 Fremragende

Maria

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra FD den 27. feb. 2024
Thank you for the excellent review. We look forward to your next visit to Hotel Providence!

4/10 Dårligt

Kelsey

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Our hotel room was dirty. There were stains on the box spring cover, one of which appeared to be blood. Dust on the shades & cobwebs on the ceiling. I called the front desk and was told the manager was no longer there and to call in the morning. We went to the restaurant for dinner and after we were seated, no one ever came to take our order or even offer us drinks. However, we watched as multiple tables, who had been seated after us, were greeted and placed their orders. I understand the restaurant was busy and very clearly understaffed, but we did not receive an apology and the waiter could not have been more rude when we finally decided to get up and leave. We waited almost 30 minutes. Very disappointing.
Overnattede 1 nat i februar 2024
Svar fra Hotel Management den 21. mar. 2024
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear that you had a bad experience at our restaurant as well as with housekeeping. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

10/10 Fremragende

Barb

Overnattede 1 nat i februar 2024
Svar fra FD den 27. feb. 2024
Thank you so much for the excellent review. We look forward to your next visit to Hotel Providence!

10/10 Fremragende

Danielle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra FD den 25. feb. 2024
Thank you so much for the wonderful review. We hope you visit Hotel Providence again soon!