6/10 Okay
Anja
4. jan. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Disappointing experience
Firstly, the lack of a concierge service was a significant letdown. The poor overall service was evident from the delayed response to our email inquiry (received after check-in), an empty minibar, and the absence of a direct phone line to reception. Attempting to communicate via WhatsApp went unanswered, and when we sought assistance for drinks, the process was needlessly convoluted. A simple request for a beverage turned into a frustrating ordeal, reflecting poorly on the hotel's five-star status.
While the room itself was comfortable with a great bed, the view left much to be desired. Our window overlooked a stark white wall, and the proximity of another window compromised our privacy.
In the bathroom, the absence of hair conditioner was inconvenient. Additionally, the lack of counter space made it challenging to organize personal items like a makeup bag. These seemingly minor details detracted from the overall comfort of the stay.
On a positive note, the room was clean, and the staff, although not entirely responsive, were polite. The breakfast was also great with plenty of options.
In conclusion, Hotel Julius fell short of expectations due to subpar service, overlooked details, and a lackluster approach to guest satisfaction. Addressing these issues would undoubtedly enhance the overall guest experience.
Anja
Overnattede 3 nætter i december 2023
