Udendørsområde

Anmeldelser af Pestana Porto - A Brasileira

5 out of 5
Pestana Porto - A Brasileira
Rua Sá da Bandeira 91, Centro/Baixa, Uniao de Freguesias do Centro, Porto, Porto District

Anmeldelser

9,6

Enestående

Bedømmelse på 10 − Fremragende. 532 af i alt 658 anmeldelser" "
Bedømmelse på 8 − Udmærket. 92 af i alt 658 anmeldelser" "
Bedømmelse på 6 − Okay. 21 af i alt 658 anmeldelser" "
Bedømmelse på 4 − Dårligt. 9 af i alt 658 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 658 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,4/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Gitte Kondrup

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel with very well service and on a very well lovation
Overnattede 5 nætter i juli 2023
Svar fra Bruno Oliveira den 4. aug. 2023
Dear Mrs. GitteThank you for your preference in Pestana Porto a Brasileira!We are thrilled to read your positive review about our hotel. It's wonderful to know that you found our hotel beautiful and enjoyed the excellent service provided by our team. Your kind words about the location are also appreciated.Creating a great experience for our guests is our priority, and we are delighted that you had a pleasant stay with us. We hope to have the pleasure of welcoming you back to Pestana Porto a Brasileira in the future. Your satisfaction is our utmost reward, and we thank you for choosing our hotel for your stay.Warm regardsBruno OliveiraFront Office Manager

10/10 Fremragende

Anders

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2022

10/10 Fremragende

Flemming

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional hotel with a great location
Helpful and services minded staff. We enjoy our stay on this iconic hotel where the rooms where off high standard and the breakfast were very good. The front desk was very helpful with tips and recommendation for tours and places for dinner.
Overnattede 4 nætter i marts 2022
Svar fra Daniela Valdiviesso den 30. mar. 2022
Dear Mr. Flemming, On behalf of our entire team at Pestana Porto - A Brasileira, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Porto - A Brasileira. Best regards, Daniela Valdiviesso The Team at Pestana Porto - A Brasileira

10/10 Fremragende

Johnny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Et fantastisk hotel
Det var et super hotel, med en fantastisk service. Eneste minus var at kaffen var lidt tynd
Overnattede 3 nætter i februar 2020
Svar fra Francisco - Front Office Team den 17. feb. 2020
Thanks for staying with us. We appreciate your feedback!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale
We have really enjoyed our stay at the Pestana Porto - everything was perfect, including the staff.
Overnattede 3 nætter i oktober 2019
Svar fra Guest Relations den 7. okt. 2019
Dear Guest, Thank you so much for sharing your feedback regarding your stay at Pestana Porto – A Brasileira! We are happy to understand you had a pleasant stay with us! Our team is looking forward to welcome you back in a near future! Warmest regards, Paula Costa

10/10 Fremragende

reginaldo fonseca

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt sted i Porto
Lækkert hotel, og søde Izabel som viste os rundt på hotellet og fortalt om hotellets historie gjorde vores ankomst til noget særligt.
Overnattede 3 nætter i juli 2019
Svar fra Guest Relations den 10. jul. 2019
Dear Mr Fonseca, Thank you so much for sharing your feedback regarding your stay at Pestana Porto – A Brasileira! We are happy to understand you had a pleasant stay with us! Our team is looking forward to welcome you back in a near future! Warmest Regards, Inês d'Orey

10/10 Fremragende

Erling Brixen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i april 2019
Svar fra Maria Inês den 8. apr. 2019
Dear Guest, thank you for your rating! Best regards,

10/10 Fremragende

Chuhao

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
離車站,房間乾淨舒適,飯店內的香氛令人放鬆。
Overnattede 2 nætter i maj 2024
Svar fra Bruno Oliveira den 21. maj 2024
Dear Mr. ChuhaoThank you for sharing your recent experience at Pestana Porto A Brasileira. We are delighted to hear that you were satisfied with the hotel's location near the station, the clean and comfortable rooms, and the relaxing scent within the hotel.We are committed to providing high-quality service and ensuring our guests have a pleasant stay, so it's wonderful to know that we met your expectations. We will continue to strive for excellence to ensure every guest enjoys a comfortable and enjoyable experience.If you have any further needs or questions, please feel free to contact us. We look forward to welcoming you back and providing you with excellent service once again.Best regards,Bruno Oliveira

6/10 Okay

Domenico

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Struttura in posizione centrale e stanza spaziosa, ma non sempre pulitissima. La valutazione comunque eccellente precipita a seguito del personale. Nello specifico, abbiamo alloggiato in questo albergo proprio durante la Queima das Fitas e proprio sabato notte circa 30 persone travestite di nero urlavano a mò di setta sotto le stanze dalle ore 20.30. Alle 2 di notte nessuno della reception è intervenuto anche a seguito di innumerevoli solleciti telefonici. Il tutto si é concluso poco dopo perchè gli ospiti hanno chiamato la polizia e hanno iniziato ad urlare dalle proprie finestre chiedendo di smetterla. Considerato il costo ci si aspetto una super assistenza da parte del personale. Non è stato un we rilassante e silenzionso, peccato!
Overnattede 4 nætter i maj 2024
Svar fra Bruno Oliveira den 21. maj 2024
Dear Mr. DomenicoThank you for sharing your feedback about your recent stay at Pestana Porto A Brasileira. We sincerely apologize that your experience did not meet your expectations due to some inconveniences.I deeply apologize for the disturbance caused by the noise from outside, especially during the Queima das Fitas festivities. I understand how unpleasant and disruptive this must have been, and I regret that our staff did not intervene promptly to resolve the situation and ensure your comfort.Your experience does not reflect our usual standards of service and hospitality, and we take your feedback very seriously. Rest assured, I will share your observations with our management team to assess how we can improve our response to similar situations in the future.We strive to provide all our guests with a pleasant and relaxing stay, and I'm sorry that we fell short in your case. Please accept our sincerest apologies, and I hope you will give us another chance to demonstrate our commitment to providing excellent service.If you would like to discuss your experience further or if there is anything we can assist with, please don't hesitate to contact me directly.Warm regards,Bruno Oliveira

10/10 Fremragende

DAVID

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location was perfect for tourists.
Overnattede 2 nætter i maj 2024
Svar fra Bruno Oliveira den 21. maj 2024
Dear Mr. DAVID,Thank you for your feedback! We're delighted to hear that you found our location perfect for tourists. Being situated in the heart of Porto, we strive to offer our guests convenient access to the city's most popular attractions and landmarks.We hope you had a wonderful time exploring the area and enjoyed your stay with us. We look forward to welcoming you back to Pestana Porto A Brasileira on your next visit to Porto!Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Charles

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This is a very nice hotel well-suited to exploring Porto on foot. It is 2 blocks to sights such as the train station (seriously, visit it!), main marketplace (think you won’t like visiting a market? Guess again!), Liberty Square and the famous McDonald’s (once again, trust me!). Porto is very walkable, though that walking involves some hills. The front-desk staff was welcoming and eager to help, our room was spotless and high quality (fifth floor street side was above the traffic noise). Breakfast was excellent—be sure to get the menu which has more than the breakfast bar—but was NOT included with the room. Parking was in a public garage around the block, and it was super-clean and easy to manage payment. Porto itself is a delight, and the hotel staff suggested at least one idea that wasn’t on our radar, which was to ride the #1 Tram out to the seaside (it’s an antique trolley that is as much fun as the destination). The only downside is that Porto is constructing a metro nearby so the street leading to the hotel was a little congested, but this is temporary. We highly recommend the facility.
Overnattede 2 nætter i maj 2024
Svar fra Bruno Oliveira den 14. maj 2024
Dear Mr. Charles,Thank you for sharing your wonderful feedback about your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you had such a positive experience and that our hotel was well-suited for exploring Porto on foot.It's fantastic to know that our central location allowed you to easily access popular sights such as the train station, main marketplace, Liberty Square, and even the famous McDonald's! We're glad you enjoyed the walkability of Porto, despite its hilly terrain, and that you found our front desk staff welcoming and helpful.We're thrilled that you found your room spotless and of high quality, providing a comfortable retreat from the city hustle. It's great to hear that you enjoyed our excellent breakfast options and that our recommendation to explore Porto via the #1 Tram to the seaside added to your experience.We appreciate your understanding regarding the temporary congestion caused by nearby construction and are pleased to hear that parking in the public garage was convenient for you.Thank you for highly recommending our hotel, and we look forward to welcoming you back on your next visit to Porto!Warm regards,Bruno OliveiraFront Office Manager

8/10 Udmærket

Lesley

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was good. Rooms were clean and beds comfortable. The staff at Reception were excellent and very helpful. Unfortunately the food and service in the restaurant and at breakfast let the hotel down. The breakfast was limited and the food was not replenished very often. Service was very hit & miss. Could do with more staff
Overnattede 4 nætter i maj 2024
Svar fra Bruno Oliveira den 14. maj 2024
Dear Mrs. Lesley,Thank you for sharing your feedback regarding your recent stay at Pestana Porto A Brasileira. We appreciate your comments and take them seriously as we continuously strive to improve our guest experience.We're pleased to hear that you found our hotel to be good, with clean rooms and comfortable beds. Providing a comfortable and relaxing environment for our guests is a top priority for us.However, we regret that the food and service in our restaurant and at breakfast did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Rest assured, we will review our food offerings and service procedures to ensure that they meet the high standards we strive for.Your feedback regarding the breakfast selection and replenishment frequency is duly noted, and we will work to address these issues promptly. Additionally, we appreciate your suggestion for more staff, and we will assess our staffing levels to ensure that we can provide prompt and attentive service to all our guests.We're delighted to hear that you found our reception staff to be excellent and very helpful. Providing outstanding service is a cornerstone of our hospitality, and we're glad that our team made a positive impression on you.Once again, thank you for sharing your feedback with us. We hope to have the opportunity to welcome you back to Pestana Porto A Brasileira in the future and provide you with an improved experience.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Marianne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location with spacious rooms. Friendly staff. Would stay here again.
Overnattede 2 nætter i maj 2024
Svar fra Bruno Oliveira den 14. maj 2024
Dear Mrs. Marianne,Thank you for taking the time to share your positive feedback following your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you enjoyed our great location and found our rooms spacious. Providing comfortable and accommodating accommodations is a top priority for us, and it's wonderful to know that we met your expectations in this regard.We're also pleased that you found our staff friendly and helpful during your stay. Ensuring our guests feel welcome and well-assisted is of utmost importance to us, and your kind words will be shared with the team as motivation to continue delivering exceptional service.It's truly gratifying to hear that you would choose to stay with us again. We look forward to welcoming you back to Pestana Porto A Brasileira in the future. If there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

KRISTI

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing location and property. Top notch service. Breakfast was great. Very walkable to many areas :Sao Bento station/ shopping on St Catarina street and around. Many dining options. Shopping for groceries up the street from hotel. The pluses were endless. Definitely my stop when next in Porto.
Overnattede 2 nætter i maj 2024
Svar fra Bruno Oliveira den 7. maj 2024
Dear Mrs. KRISTI, Thank you for sharing your wonderful feedback about your recent stay at Pestana Porto A Brasileira.We're thrilled to hear that you had an amazing experience with us and that you enjoyed our hotel's prime location and top-notch service. It's fantastic to know that our breakfast was to your liking and that you found our property convenient for exploring various attractions such as Sao Bento station, shopping on St. Catarina street, dining options, and grocery shopping.We truly appreciate your kind words and your recommendation. We can't wait to welcome you back as our guest when you're next in Porto. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Pam

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very friendly and helpful. Comfortable room. Excellent location.
Overnattede 4 nætter i april 2024
Svar fra Bruno Oliveira den 30. apr. 2024
Dear Mrs. Pam,Thank you for taking the time to share your feedback about your recent stay at Pestana Porto A Brasileira.We are delighted to hear that you found our staff to be friendly and helpful, and that you enjoyed the comfort of your room. Additionally, we're pleased that our central location contributed to a memorable experience during your time in Porto.Your satisfaction is our top priority, and we appreciate your kind words. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024

10/10 Fremragende

Suheila

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful and convenient, perfect choice for a few days stay in Porto. Lovely in so many levels. Highly recommend.
Overnattede 2 nætter i april 2024
Svar fra Bruno Oliveira den 20. apr. 2024
Dear Mrs. Suheila, Thank you for your kind words about your recent stay at Pestana Porto A Brasileira. We're delighted to hear that you found our hotel beautiful, convenient, and the perfect choice for your time in Porto.It's wonderful to know that you enjoyed your stay on so many levels. Providing a memorable and comfortable experience for our guests is our top priority, and we're glad that we were able to achieve this with you.We truly appreciate your recommendation and for choosing Pestana Porto A Brasileira for your stay. We look forward to welcoming you back in the future and providing you with more lovely moments during your visit to Porto.If you need any assistance or have any specific preferences for your next stay, please don't hesitate to contact us.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

maryann, Fonthill

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

10/10 Fremragende

Taina

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was fantastic, except the shower had a problem in which the water became hot quickly and then returned to normal after a few seconds. It happened multiple times. The room and the hotel are excellent!!
Overnattede 3 nætter i marts 2024
Svar fra Bruno Oliveira den 10. apr. 2024
Dear Mrs. Taina,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a fantastic experience overall and that you found the room and the hotel to be excellent.However, we sincerely apologize for the inconvenience you experienced with the shower. Please rest assured that we take your comments seriously, and we will promptly address this issue with our maintenance team to ensure that it is resolved to prevent any future occurrences.Once again, we appreciate your valuable feedback, and we hope that this isolated incident did not overshadow your otherwise enjoyable stay with us. Should you choose to visit us again in the future, we will strive to provide you with an even more flawless experience.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Paul

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was right in the core of the bustling City of Porto. The staff were great! Was upgraded to a suite for free.
Overnattede 2 nætter i april 2024
Svar fra Bruno Oliveira den 6. apr. 2024
Thank you for taking the time to share your positive experience at Pestana Porto A Brasileira. We are delighted to hear that you enjoyed our central location in the bustling city of Porto and that our staff provided you with great service.It's fantastic to know that you were upgraded to a suite during your stay. We strive to exceed our guests' expectations whenever possible, and we're thrilled that you appreciated this gesture.We truly appreciate your feedback and hope to have the opportunity to welcome you back for another exceptional stay in the future.If you need any further assistance or have any questions, please feel free to reach out to us.Best Regards,Bruno Oliveira

10/10 Fremragende

Paul

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely Hotel, excellent location for exploring Porto and nice room
Overnattede 4 nætter i marts 2024
Svar fra Bruno Oliveira den 26. mar. 2024
Dear Mr. Paul,Thank you for your lovely feedback about your stay at Pestana Porto A Brasileira! We're delighted to hear that you enjoyed your time with us and found our hotel to be lovely.It's fantastic to know that our location was excellent for exploring Porto and that you found your room to be nice and comfortable.We truly appreciate your kind words and recommendation. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Pat

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was very nice and truly soundproof. We enjoyed the breakfast and the staff was very helpful. They arranged a city tour for 6 of us on short notice. It was so much fun. Highly recommend this hotel!
Overnattede 2 nætter i marts 2024
Svar fra Bruno Oliveira den 23. mar. 2024
Thank you for your glowing review! We're thrilled to hear that you had a wonderful experience during your stay at Pestana Porto A Brasileira.It's fantastic to know that you found your room to be very nice and truly soundproof, providing you with a comfortable stay. We're delighted that you enjoyed our breakfast offerings and that our staff was helpful in arranging a city tour for you and your group on short notice.We're especially pleased to hear that you had a fun time during the city tour and that you highly recommend our hotel. Your recommendation means a lot to us, and we appreciate your kind words.Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know.Warm regards,

10/10 Fremragende

Jörg Dieter

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr gute zentrale Unterkunft.
Overnattede 5 nætter i marts 2024
Svar fra Bruno Oliveira den 19. mar. 2024
Dear Mr. Jörg Dieter, Thank you for your feedback! We're pleased to hear that you found Pestana Porto A Brasileira to be a very good central accommodation.Ensuring our guests have a comfortable and convenient stay is our top priority, and we're delighted that our central location met your needs.If there's anything else we can do to enhance your experience or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

8/10 Udmærket

Tracey, Peterborough

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Staff very helpful.
Overnattede 2 nætter i marts 2024
Svar fra Bruno Oliveira den 19. mar. 2024
Dear Mrs. Tracey, Thank you for your feedback! We're delighted to hear that you enjoyed our great location and found our staff to be very helpful.Ensuring our guests have a convenient and pleasant stay is our top priority, and we're thrilled that our location and staff contributed to your positive experience.If there's anything else we can do to enhance your experience or if you have any further comments to share, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

8/10 Udmærket

Alper, Raleigh

Overnattede 2 nætter i marts 2024

10/10 Fremragende

Jeff

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very enjoyable stay!
Overnattede 1 nat i februar 2024
Svar fra Bruno Oliveira den 5. mar. 2024
Dear Mr. Jeff,Thank you for your kind words! We are thrilled to hear that you had a very enjoyable stay at Pestana Porto A Brasileira. Our team works hard to ensure that every guest has a memorable experience, and it's wonderful to know that we succeeded in making your stay special.If there is anything else we can do to enhance your next stay or if you have any special requests, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Alanson

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was extraordinary. Very helpful. Room cleaning staff was unbelievably good
Overnattede 3 nætter i februar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear Alanson,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.It's fantastic to know that you found our staff to be exceptionally helpful and that our room cleaning staff exceeded your expectations. Providing excellent service and maintaining high cleanliness standards are priorities for us, and we're glad to hear that we succeeded in delivering on both fronts.Your satisfaction is our top priority, and we're delighted that we could contribute to making your visit memorable.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 3 nætter i februar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

susan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Pestana Porto was a lovely hotel, and we enjoyed it very very much. It is in a great location, walkable to many things. We loved watching the action below from our Juliet balcony.
Overnattede 2 nætter i februar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear Mrs. SusanThank you for choosing Pestana Porto A Brasileira and for taking the time to share your experience with us. We're delighted to hear that you had a lovely stay and enjoyed our hotel.It's wonderful to know that you appreciated our great location, allowing you to explore the city conveniently on foot. We're also pleased that you enjoyed the views from your Juliet balcony, soaking in the lively atmosphere below.Your satisfaction is our top priority, and we're thrilled that we could contribute to making your visit to Porto enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Inderjit Singh, Simi Valley

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice welcoming staff and property condition and location
Overnattede 1 nat i februar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear InderijtThank you for choosing Pestana Porto A Brasileira and for sharing your positive feedback with us. We're thrilled to hear that you had a pleasant experience during your stay.It's wonderful to know that you found our welcoming staff to be very nice and that you were pleased with the condition of our property. Additionally, we're delighted that you appreciated our convenient location.Your satisfaction is our top priority, and we're glad that we could contribute to making your visit enjoyable.We look forward to welcoming you back for another memorable stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Paul, Dublin

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly and helpful staff. Very clean, comfortable and warm room.
Overnattede 1 nat i februar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear PaulThank you for choosing to stay at Pestana Porto A Brasileira and for taking the time to share your positive feedback with us. We're delighted to hear that you had a pleasant experience during your time with us.It's fantastic to know that you found our staff to be very friendly and helpful. Providing excellent service is a top priority for us, and we're glad to hear that our team succeeded in making your stay enjoyable. We're also pleased that you found your room to be clean, comfortable, and warm, ensuring a cozy and relaxing stay.Your satisfaction is our utmost priority, and we're thrilled that we could contribute to making your visit a memorable one.We look forward to welcoming you back to Pestana Porto A Brasileira for another enjoyable stay in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Maria Vasconcelos

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Esse Hotel e excelente. O cafe da manha com varias opcoes, tudo delicioso. Os funcionarios muito simpaticos, atendimento otimo.
Overnattede 2 nætter i februar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Estimada Sra. Maria,Agradecemos por escolher o Pestana Porto A Brasileira e por compartilhar sua experiência positiva conosco. Ficamos muito felizes em saber que você teve uma excelente estadia em nosso hotel.É maravilhoso saber que você apreciou o nosso café da manhã variado e delicioso, assim como a simpatia dos nossos funcionários e o ótimo atendimento que proporcionaram. Nossa equipe se esforça para oferecer um serviço acolhedor e eficiente, e é gratificante saber que conseguimos atender às suas expectativas.Seu feedback é muito importante para nós, e estamos felizes por termos contribuído para tornar sua estadia memorável.Esperamos recebê-la novamente no Pestana Porto A Brasileira em breve para mais uma experiência igualmente excelente.Atenciosamente,Bruno OliveiraFront Office Manager

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Alexander

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very good hotel in the nice location
Overnattede 2 nætter i februar 2024
Svar fra Bruno Oliveira den 14. feb. 2024
Dear Mr. Alexander,Thank you for your kind feedback. We're delighted to hear that you had a very good experience at our hotel and enjoyed the nice location. Providing our guests with a comfortable and convenient stay is always our priority.If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back to Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Ramesh

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Good location but not a 5-star hotel. Room is small and heating is very weak. The water pressure extremely low. Not comfortable
Overnattede 3 nætter i januar 2024
Svar fra Bruno Oliveira den 19. jan. 2024
Dear Mr./Mrs. Hotels.com User,Thank you for taking the time to share your feedback regarding your recent stay at Pestana Porto A Brasileira. We sincerely appreciate your input, as it helps us identify areas for improvement.We regret to hear that your experience did not meet your expectations, particularly in terms of room size, heating, and water pressure. Please accept our apologies for any discomfort you may have experienced. We take your comments seriously and will review these aspects to ensure a more pleasant stay for our guests in the future.If you have any additional details or specific suggestions that you would like to share, please feel free to let us know. Your insights are invaluable as we continuously strive to enhance the quality of our services.We appreciate your choosing Pestana Porto A Brasileira, and we hope to have the opportunity to better serve you in the future.Kind regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

FELIPE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Bruno Oliveira den 27. feb. 2024
Dear Guest,Thank you for choosing Pestana Porto A Brasileira and for sharing your wonderful feedback with us. We're thrilled to hear that you had an extraordinary experience during your stay.We look forward to welcoming you back for another exceptional stay at Pestana Porto A Brasileira in the future.Best regards,Bruno OliveiraFront Office Manager

4/10 Dårligt

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Not a 5* experience
The hotel was in a great location but so are other ones with a better experience. For a 5* hotel, it was a rather disappointing experience. Not was rather cold and not welcoming. Two nights in a row we had to wait for some guest to open the door because there was no hotel staff available in the facility. Sadly, this has been a repeating experience with the hotels from the pestana group.
Overnattede 2 nætter i december 2023
Svar fra Bruno Oliveira den 13. jan. 2024
Dear Mr./Mrs. Hotels.com User, Thank you for sharing your feedback regarding your recent stay at Pestana Porto A Brasileira. We appreciate your candid comments and regret to learn that your experience did not meet your expectations.We sincerely apologize for any inconvenience you faced during your stay. It's disheartening to hear that the atmosphere was not as warm and welcoming as it should have been. Providing a comfortable and inviting environment for our guests is of utmost importance, and we regret that we fell short in this regard.We also apologize for the inconvenience you faced regarding the door access. Please allow us to clarify that we have staff available 24 hours a day to assist with any guest needs. However, we understand that any delay or inconvenience is not in line with the high standards we aim to uphold. Rest assured, we will address this specific issue to prevent it from reoccurring in the future.Your feedback is invaluable to us as it helps us identify areas for improvement. We understand the importance of consistency in service across our hotels, and we are committed to addressing these issues promptly.We would like to assure you that your comments will be shared with the management team, and corrective measures will be taken to enhance the overall guest experience. We genuinely appreciate your patience and understanding.If you would be open to further discussing your experience or if there's anything specific you'd like us to address, please feel free to reach out directly. We value your input and hope to have the opportunity to regain your trust in the future.Thank you for bringing these matters to our attention.Kind regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Maria Teresa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excelente
El hotel está muy bien situado. La habitación fantástica, y la atención inmejorable. Repetiremos seguro.
Overnattede 1 nat i december 2023
Svar fra Bruno Oliveira den 13. jan. 2024
Estimada Sra. Maria Teresa, Agradecemos sinceramente por compartir sus comentarios sobre su reciente estancia en nuestro hotel. Estamos encantados de saber que disfrutó de la ubicación, que la habitación cumplió con sus expectativas y que recibió una atención inmejorable.Nos complace saber que su experiencia fue fantástica y que planea repetir. Su satisfacción es nuestra principal prioridad, y esperamos poder darle la bienvenida nuevamente para otra estancia agradable.Si tiene alguna preferencia especial para su próxima visita o alguna solicitud específica, no dude en hacérnoslo saber. Estamos aquí para asegurarnos de que cada estancia sea tan placentera como sea posible.Gracias por elegir nuestro hotel. Estamos ansiosos de recibirle de nuevo.Atentamente,Bruno OliveiraFront Office Manager

10/10 Fremragende

Philipp

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2023

10/10 Fremragende

massimo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
ottima posizione
Overnattede 4 nætter i december 2023
Svar fra Bruno Oliveira den 19. dec. 2023
Estimado Sr. Grazie per aver notato e apprezzato la nostra eccellente posizione! Siamo felici che tu abbia avuto un'esperienza positiva in termini di ubicazione presso il Pestana Porto a Brasileira.Se ci sono altri aspetti della tua esperienza che desideri condividere o se hai suggerimenti su come possiamo migliorare ulteriormente, non esitare a farcelo sapere. Il tuo feedback è prezioso e ci aiuta a offrire un servizio sempre migliore.Grazie per aver scelto il Pestana Porto a Brasileira. Speriamo di darti il benvenuto nuovamente in futuro.Cordiali saluti,

10/10 Fremragende

Lisa

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very helpful and courteous and the property is wonderful. The only drawback is that the hotel is smack in the middle of a city-wide road/subway construction project which makes access a challenge. It is in a great location for site seeing - but we recommend an Uber for the return as it’s a wicked uphill hike.
Overnattede 1 nat i december 2023
Svar fra Bruno Oliveira den 19. dec. 2023
Dear Mrs. Lisa, Thank you for taking the time to share your feedback about your experience at Pestana Porto a Brasileira. We are pleased to hear that you found our staff to be helpful and courteous, and that you enjoyed the property.We understand that the city-wide road and subway construction project may have presented challenges during your stay. We appreciate your understanding and recommendations for using Uber for the return, especially considering the uphill terrain.Your feedback is valuable to us, and we apologize for any inconvenience caused by the construction. We hope that despite this, you were able to enjoy the central location for sightseeing.If you have any further comments or suggestions, or if there's anything specific you would like to highlight, please feel free to share. We look forward to the possibility of welcoming you back to Pestana Porto a Brasileira in the future.Best Regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Tudor, Bucharest - Sector 2

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Value for money
Overnattede 4 nætter i november 2023
Svar fra Bruno Oliveira den 19. dec. 2023
Dear Mr. Tudo,Thank you for considering the value for money aspect during your stay at Pestana Porto a Brasileira. We appreciate your feedback and would like to ensure that our guests receive a high level of satisfaction and value for their investment.If there are any specific aspects you would like to highlight or if you have any suggestions on how we can further enhance the value for money provided, please feel free to share your insights.We are committed to continuous improvement and want to make sure that every guest has a positive and rewarding experience at our hotel. Thank you for choosing Pestana Porto a Brasileira, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Soo Yei

Overnattede 3 nætter i december 2023
Svar fra Bruno Oliveira den 19. dec. 2023
Dear Mr. Soo Yei,We're delighted to hear that your experience at Pestana Porto a Brasileira was perfect! Your satisfaction is our priority, and we appreciate your positive feedback.If there's anything specific that contributed to making your stay perfect or if you have any suggestions for improvement, please feel free to share.Thank you for choosing Pestana Porto a Brasileira. We look forward to the opportunity of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Chung Lok

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel overall comments
Due to metro construction, access to the hotel either via taxi or bolt/uber was a little hazzle. Other than that, the location of the hotel was really convenient for those who wants to walk to downtown shopping and excellent restaurants areas. Hotel staff was really friendly and as helpful as possible. English speakers will have no issue to communicate with them. Room decor was beautiful but our room was in the corner, so accessing to the bathroom from one side of the bed may seem really awkard, especially when you wake up in the middle of the night. Else, the room was really nice. Breakfast was great in my opinion. I highly recommend this hotel.
Overnattede 2 nætter i december 2023
Svar fra Bruno Oliveira den 19. dec. 2023
Dear Mr. Chung Lok,Thank you for taking the time to share your detailed feedback about your experience at Pestana Porto a Brasileira. We appreciate your positive comments and insights.We apologize for any inconvenience caused by the construction work affecting access to the hotel. It's great to hear that you found the location convenient for exploring downtown, and we appreciate your understanding.We're pleased that you enjoyed the friendliness and helpfulness of our staff, the beautiful room decor, and the breakfast experience. Your recommendation means a lot to us.If there's anything else you'd like to share or if you have specific suggestions for improvement, please feel free to do so. We value your feedback as it helps us enhance the overall guest experience.Thank you for choosing Pestana Porto a Brasileira, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Galeane

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A wonderful hotel and location is amazing!
Overnattede 3 nætter i november 2023
Svar fra Bruno Oliveira den 5. dec. 2023
Dear Galeane,Thank you for your kind words! We're thrilled to hear that you found Pestana Porto a Brasileira to be a wonderful hotel, and that you were pleased with the amazing location.If there are any specific aspects of your stay that you'd like to highlight or if there's anything you particularly enjoyed, please feel free to let us know. We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel in the future.Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Rhonda

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful hotel in the centre of old Porto. Easy walk to the cathedral, shops and Sao Bento station. Clean, spacious room. A bit noisy because of work being done on the road but overall would recommend
Overnattede 2 nætter i november 2023
Svar fra Bruno Oliveira den 1. dec. 2023
Dear Mrs. RhondaThank you for sharing your positive experience at Pestana Porto a Brasileira. We're thrilled to hear that you found our hotel wonderful, with its central location in old Porto making it easy to walk to key attractions like the cathedral, shops, and Sao Bento station.We appreciate your understanding regarding the noise from road work and are glad that it did not overshadow your overall experience. Thank you for recommending Pestana Porto a Brasileira! If you have any specific comments or if there's anything else you particularly enjoyed during your stay, feel free to share.We look forward to the opportunity to welcome you back in the future. Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Bruno

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super great location, easy to go anywhere , staff is a very friendly, room super clean rightly recommend.
Overnattede 3 nætter i november 2023
Svar fra Bruno Oliveira den 1. dec. 2023
Dear Mr. BrunoThank you for taking the time to share your positive experience at Pestana Porto a Brasileira. We're thrilled to hear that you found our hotel to have a super great location, making it easy to go anywhere in the city. We're also glad to know that you appreciated the friendly staff, the cleanliness of the room, and that you would recommend our hotel.If there's anything specific you enjoyed during your stay or if you have any suggestions, please feel free to share. We appreciate your recommendation and hope to have the pleasure of welcoming you back to Pestana Porto a Brasileira in the future.Thank you for choosing our hotel!Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

Katie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We really enjoyed our stay here- very centrally located and easily walkable to multiple parts of the city. There is considerable construction right outside the hotel but it was only during the day. Overall great hotel and would recommend.
Overnattede 3 nætter i november 2023
Svar fra Bruno Oliveira den 23. nov. 2023
Dear Mrs. Katie,Thank you for taking the time to share your positive experience at Pestana Porto a Brasileira. We are delighted to hear that you enjoyed your stay and found the central location convenient for exploring various parts of the city.We appreciate your understanding regarding the construction outside the hotel and are glad it did not significantly impact your overall experience.Thank you for recommending Pestana Porto a Brasileira! We look forward to the opportunity to welcome you back in the future. If you have any further comments or if there's anything specific you enjoyed during your stay, feel free to share.Best regards,Bruno OliveiraFront Office Manager

10/10 Fremragende

EDEMAR

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Bruno Oliveira den 23. nov. 2023
Dear Mr. Edmar,Thank you for your positive feedback! We are thrilled to hear that you had a great experience at Pestana Porto a Brasileira. If you have any specific comments or if there's anything you particularly enjoyed during your stay, feel free to share.We appreciate your choice in staying with us, and we look forward to welcoming you back in the future. If you have any further questions or requests, don't hesitate to let us know.Thank you for choosing Pestana Porto a Brasileira!Best regards,Bruno OliveiraFront Office Manager