Hoteller nær Portlock Galleries at SoNo

"Location was great. Floor was dirty."

"The property is in a convenient location near shopping and dining. Very clean, comfortable bed. However the hotel room door wouldn’t lock properly, there was no trash cans in the room and no regular lamp."

"In general a nice hotel, but the check in was horrible. They questioned both my Visa AND Mastercard (which ofcourse both has worldwide coverage), claiming that i as a tourist, was suppose to have them issued from an american bank. Before at last accepting them, after a long discussion. NEVER tried that before. "

"Every issue we had, which were next to none, and every one of the staff who assisted us, met or exceeded our needs. They were very helpful and pleasant and our grandchildren loved the outside pool! Breakfast was great! So many choices! We’d certainly stay there again if we return to the area!!"

"The breakfast was great and so was the staff. The place was very clean also. I’d recommend it 10 out of 10"

"The room was not clean during my stay, I did not like that. Room smells like mildew. But the desk staff was very nice there was a lot of parking. Breakfast was nice."

"Nice place to stay if you are passing through or doesn’t plan to spend a lot of time in the room. There was nothing wrong with this property during my visit. The only issue was the duck poop outside that covered the parking lot and entrance into the hotel."

"Clean room, great restaurant for breakfast."

"Room was spacious and clean but bathroom could be updated. Staff was friendly and helpful. Breakfast was nice. Wish they weren't paving the parking lot because it made it difficult to get in and out. Also, it's on a noisy busy street."

"Bed linens & pillows were terrible! Towels great! We had very late room service on Friday…. Left no coffee, fresh cups, glasses, etc. No room service at all on Sat. Had to call desk for towels, coffee Outdoor area could be improved….. many chairs had no cushions Location is so nice but for $529 a night, we expect more!! Staff was very nice."

"Overpriced for the quality of the hotel. Rundown and in need of many upgrades"

"The hotel is very well located in Downtown Norfolk, making it convenient for restaurants, attractions, and exploring the area. The property could benefit from some renovations and updates. The customer service staff were friendly and courteous; however, they were unable to resolve an issue involving a supposed double check-in that appeared in their system when there was actually only one stay. Overall, it was a good experience, and I would consider staying here again for a couple of nights...

"The staff is great. They must have kept my notes from a prior stay, they put me in a corner room/ top floor which was surprisingly quiet and peaceful. Bed linens impeccably clean. Interior of the room clean and well maintained. That said, cosmetically speaking, the property is showing signs of wear, which is to be expected, I suppose. Overall, this is a great value, with a friendly and attentive staff, where you can get a peaceful night's sleep despite it being in a somewhat busy area of...

"To start the hotel didn’t have anyone at the desk, check in was done through a kiosk style system. The room was dirty and smelled. The comforter had stains on it and the bed had hair in it when we removed the comforter. The carpet felt sticky when walking on it. We stayed on the property long enough to find a room somewhere else and checked out. They would not issue a refund because they said that we had been checked in for 45 minutes before we came back to the kiosk to ask for a refund. Stay...

"Clean, great service!"

"Room could be updated. Air did not work properly."

"Nice clean rooms. Pretty view of the water from the restaurant, and easy walk to the water taxi. Great breakfast buffet. Just beware of promises for adjoining rooms or specific room types next to each other. Normally we can be flexible, but this trip it mattered and wasn't fulfilled."

"The room was very accommodating for my family. Very clean and the staff was amazing with any concerns I had. The breakfast was great as well as the pool!!"

"The building and the staff were great! Such a cute property and a really nice room. Only downside was that it was pretty loud due to traffic noise outside (and an early morning party in the parking lot next door). But the staff and amenities were really top notch, and breakfast was very tasty both days!"