New Wave Property management was rude and unprofessional. We had issues getting in the gate and they responded to me like they were chastising a child. I received an email 4 days before the trip that stated “check in information”. It said N/A for gate code and security code so I reached out and said “hey, we’re getting there super late, how do we get in?” They responded with its contactless with a code. Apparently 20 years ago, when I created the account, my cell # was 1 digit off. It’s never been an issue and I never realized it happened because I did not check the “please send me critical trip updates via text” box. I’ve always gotten emails. Well, they sent a critical update via text which I take responsibility for because the number was wrong, but I reached out when I didn’t have arrival information and they didn’t provide it, so at 1:00 am when I got there and realized that I didn’t have a way in, I was told, “well, you put your number in wrong.” Okay, you’re right, but I’m still locked out, and unfortunately don’t have good enough service to argue via text. Fortunately while on the phone with VRBO someone called and the text with the code came through at the same time. It was very upsetting and unprofessional. The condo was beautiful and clean, but when we go back, we will find a condo with a different management company. Also, they sent no less than 5 emails that week soliciting rentals, so I had no reason to think I was also getting a text with check in information.