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Anmeldelser af Hilton Garden Inn Pittsburgh Downtown

3 out of 5
Hilton Garden Inn Pittsburgh Downtown
250 Forbes Avenue, Pittsburgh, PA

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 647 af i alt 1008 anmeldelser" "
Bedømmelse på 8 − Udmærket. 234 af i alt 1008 anmeldelser" "
Bedømmelse på 6 − Okay. 76 af i alt 1008 anmeldelser" "
Bedømmelse på 4 − Dårligt. 24 af i alt 1008 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 27 af i alt 1008 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

palle Eikhólm

Overnattede 1 nat i oktober 2022
Svar fra Alexia Embleton (Digital Marketing Coordinator) den 11. nov. 2022
Thank you!

10/10 Fremragende

Jacques, Mount Vernon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property is amazing. The area is comfortable and perfect for a nice getaway.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Elesia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was close to where I needed to go is safe because no one can come up to the elevator unless they have a key however, you can hear people in the corridor and when they open and close the door it’s also clean and comfortable
Overnattede 2 nætter i maj 2024
Svar fra Jason - General Manager den 26. maj 2024
Thank you for staying with us recently and thank you for the review. We hope to see you again soon.

10/10 Fremragende

Jeffrey

Synes godt om: Rengøring
Overnattede 1 nat i maj 2024
Svar fra Jason - General Manager den 26. maj 2024
Thank you for staying with us recently and thank you for the review. We hope to see you again soon.

10/10 Fremragende

Jeffrey

Synes godt om: Faciliteter
Clean place, easy parking
Overnattede 1 nat i maj 2024
Svar fra Jason - General Manager den 25. maj 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Fremragende

Ellen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
2nd stay in 4 months. Both stays were excellent. We will be back.
Overnattede 1 nat i maj 2024
Svar fra Kim den 23. maj 2024
Thank you for your feedback. We're happy that you enjoyed your stay. We look forward to having you stay with us again soon.

8/10 Udmærket

Michael

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was secure and is in a great location to be able to walk to all main attractions of downtown.
Overnattede 1 nat i maj 2024
Svar fra Jason - General Manager den 20. maj 2024
Thank you for staying with us recently and thank you for taking the time to fill out a review. We hope to see you again soon.

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i maj 2024
Svar fra Jason - General Manager den 20. maj 2024
Thank you for staying with us recently and thank you for your review. We hope to see you again soon.

10/10 Fremragende

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra Jason - General Manager den 19. maj 2024
Thank you for staying with us and thank you for your review. We appreciate your business and hope to see you again.

10/10 Fremragende

James

Overnattede 1 nat i marts 2024
Svar fra Jason - General Manager den 14. maj 2024
Thank you for staying with us recently and thank you for your review. We hope to see you again soon.

10/10 Fremragende

Lindsay

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hilton Garden Inn PGH/Downtown Team den 13. maj 2024
Hi Lindsay! Thank you for taking the time to share your positive experience. We look forward to hosting you again.

6/10 Okay

Carol

Synes godt om: Rengøring, service og personale
I didn’t like the fact that room service dinner was delivered in styrofoam containers with plastic utensils. I came to a hotel to get dinner on real plates with real utensils. The main course was cold. I asked for ice and the staff brought a glass of water in a paper cup. Once reheated the food was good eating from takeout container with plastic utensils changes the taste and experience. Also the rooms are too plain. And no hard copy ensue. Not everyone wants to look at things on a phone.
Overnattede 1 nat i maj 2024
Svar fra Kim den 12. maj 2024
Thank you for your feedback.

10/10 Fremragende

Alex

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Jason - General Manager den 13. maj 2024
Thank you for staying with us recently and thank you for the review. We hope to see you again soon.

10/10 Fremragende

Haiqi

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Kim den 12. maj 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Fremragende

Jaclyn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 1 nat i marts 2024
Svar fra Kim den 8. maj 2024
Thank you for your feedback and we are happy you enjoyed your stay with us. We look forward to seeing you again soon.

10/10 Fremragende

Loyd

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Jason - General Manager den 9. maj 2024
Thank you for staying with us recently and thank you for taking the time to leave us a review. We hope to see you again soon.

10/10 Fremragende

Lea Joan

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will be booking there again for sure
Overnattede 1 nat i maj 2024
Svar fra Hilton Garden Inn PGH/Downtown Team den 6. maj 2024
Hey Lea Joan!Your feedback made our day! We're happy to have exceeded your expectations. Looking forward to welcoming you back.

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good clean
Overnattede 2 nætter i april 2024

10/10 Fremragende

Matthew

Overnattede 1 nat i maj 2024
Svar fra Kim den 6. maj 2024
Thank you for your feedback. We hope to see you again soon.

10/10 Fremragende

Shawna

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great customer service. Wonderful clean rooms
Overnattede 3 nætter i april 2024
Svar fra Jason - General Manager den 30. apr. 2024
Thank you for staying with us recently. And thank you for your review. We hope to see you again soon.

8/10 Udmærket

Marc, pelham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was very nice. My only complaint is the complimentary coffee service in the lobby left tea drinkers like myself with no option.
Overnattede 1 nat i april 2024
Svar fra Hilton Garden Inn PGH/Downtown Team den 29. apr. 2024
Hey Marc! We appreciate your kind words about our staff! Thank you for bringing the coffee service oversight to our attention. We'll certainly take it into consideration and work on providing more options, including tea, for our valued guests in the future. We hope to have the pleasure of welcoming you back for an even better experience.

6/10 Okay

Deb

Synes godt om: Rengøring
Synes ikke om: Service og personale
Staff on the front desk were surly, unhelpful and answered the most ordinary questions with disdain. There was not even an EFFORT to be cordial. I asked for help getting an Uber. They didn't know, which is FINE, but never offered to get me someone for assistance. I was in a strange city where I knew NO ONE ...a little sensitivity would have gone a long way. I suggest that the staff on duty from April 24-26 get some training. Facility was fine. Really liked that the parking garage was literally attached to the hotel. Also, I was told, on the phone 2 weeks prior to my stay, that I would be safe to walk home at midnight after the show at the Benedum Center.That is MOST CERTAINLY not the case. Please tell your desk people not to say that.
Overnattede 2 nætter i april 2024
Svar fra Kim den 27. apr. 2024
Thank you for your feedback. We will certainly address your concerns.

10/10 Fremragende

Yasuyuki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hilton Garden Inn PGH/Downtown Team den 29. apr. 2024
Thank you! Looking forward to welcoming you back soon.

2/10 Forfærdeligt

Alan

I was charged an extra $170 to my account without notice.
Overnattede 1 nat i april 2024
Svar fra Jason - General Manager den 27. apr. 2024
Thank you for staying with us. We apologize for the inconvenience.

2/10 Forfærdeligt

World of the Wacky

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter
No room service. Room was not cleaned during my stay. Called for towels and did not receive until the next day. Housekeeping banged on the door at 11am for checkout meanwhile they did not clean the room the day before
Overnattede 2 nætter i april 2024
Svar fra Kim den 27. apr. 2024
Thank you for your feedback and we will look into your concerns.

10/10 Fremragende

David

Overnattede 2 nætter i april 2024
Svar fra Jim den 15. maj 2024
Thank you for your review and patronage. We hope to see you again soon.

10/10 Fremragende

Robert, PERKASIE

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy Parking
Overnattede 2 nætter i april 2024
Svar fra Jason - General Manager den 23. apr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

6/10 Okay

Todd

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was in a great location and was clean. I went there with my son for his 16th birthday to watch some baseball. Everything was great untill about 1230 am there was a huge fight going on somewhere and it lasted about a hour. Tried calling the front desk but not sure if my room phone was working. Woke us both up and just heard swearing and yelling. Kinda ruined everything that was good about the hotel because nobody did anything about it.
Svar fra Kim den 23. apr. 2024
Thank you for your feedback. We will certainly address this with the team and hope you will stay with us again.

10/10 Fremragende

Alyson

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place for us to stay for tournament
Overnattede 2 nætter i april 2024
Svar fra Jason - General Manager den 22. apr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Fremragende

Sherri

Overnattede 1 nat i april 2024
Svar fra Kim den 12. maj 2024
Thank you for your feedback.. We hope to see you again soon.

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Food and room were great. Drinks were good. Front desk staff IS NOT KNOWLEDGEABLE about the area at all - or, they are lazy.
Overnattede 2 nætter i april 2024
Svar fra Jason - General Manager den 22. apr. 2024
Thank you for staying with us and thank you for your review. I apologize about the front desk staff. Many of them are very new to the area and are still learning.

8/10 Udmærket

Christine

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Jason - General Manager den 22. apr. 2024
Thank you for staying with us and thank you for your review. We hope to see you again soon.

10/10 Fremragende

Donte

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Close location to everything.
Overnattede 1 nat i april 2024
Svar fra Kim den 21. apr. 2024
Thank you for your feedback. We are happy that you enjoyed your stay with us and we hope to see you again soon.

10/10 Fremragende

Andre

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All was very good
Overnattede 2 nætter i april 2024
Svar fra Kim den 15. apr. 2024
We are glad you enjoyed your stay and hope to see you again soon.

8/10 Udmærket

Lara

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Nice and quiet for being fully occupied.
Overnattede 2 nætter i april 2024
Svar fra Jason - General Manager den 14. apr. 2024
Thank you for staying with us and thank you for the review. We hope to see you again soon.

10/10 Fremragende

Jennifer

Overnattede 2 nætter i april 2024
Svar fra Kim den 6. maj 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Udmærket

Ireti

Hotel was neat and have a pleasant atmosphere.
Overnattede 1 nat i april 2024
Svar fra Jason - General Manager den 12. apr. 2024
Thank you for staying with us and thank you for taking the time to fill out a review. We hope to see you again soon.

10/10 Fremragende

Alexandre

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Kim den 10. apr. 2024
We're happy you enjoyed your stay with us and we hope to have you stay with us again soon.

8/10 Udmærket

Mariana

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only issue we had was the lady who checked us in wasn’t very friendly! She was cold and stern with one word answers. Not what someone in a hospitality position should be. Other than that the hotel was great!
Overnattede 1 nat i april 2024
Svar fra Kim den 8. apr. 2024
Thank you for your feedback. We're very happy you liked our hotel and we will definitely use your feedback as a training opportunity. We hope to have you stay with us again soon.

6/10 Okay

Annie

Rejste med familie
Synes godt om: Faciliteter
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
The representative spoke to quickly when checking in, didn’t offer complimentary water, asked another representative later she gave it but was aggressive saying where to stand to ask for it and hand it to us.There’s no business center as all computers are not working. When asked was there an alternative, was told they have been not working in a long time and to use our own laptop, which we didn’t have. Not an inviting presence at the counter at all 3 different times interacting with Hilton staff at various times during the stay.
Overnattede 2 nætter i april 2024
Svar fra Kim den 8. apr. 2024
Thank you for your feedback. We will certainly look into your concerns. We hope to have you stay with us again.

10/10 Fremragende

Basil

Overnattede 1 nat i april 2024
Svar fra Jason - General Manager den 27. apr. 2024
Thank you for staying with us and thank you for taking the time to leave a review.

8/10 Udmærket

Doug

Overnattede 1 nat i april 2024
Svar fra Jason - General Manager den 27. apr. 2024
Thank you for staying with us and thank you for taking time to review the hotel.

10/10 Fremragende

Mary Beth

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent hotel in downtown.
Overnattede 1 nat i april 2024
Svar fra Jim - Director of Operations den 6. apr. 2024
Thank you for your patronage, we hope to see you again soon!

6/10 Okay

Joseph

Forretningsrejsende
Long line to check in room sub par
Overnattede 1 nat i april 2024
Svar fra Kim den 3. apr. 2024
Thank you for your feedback. We hope you will stay with us again soon.

10/10 Fremragende

Jodi

Overnattede 1 nat i marts 2024
Svar fra Kim den 23. apr. 2024
Thank you for your feedback. We are happy you enjoyed your stay with us and hope to see you again soon.

10/10 Fremragende

Christina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Kim den 3. apr. 2024
We're happy you enjoyed your stay with us and we hope to have you back again soon.

10/10 Fremragende

Lisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was perfect!
Overnattede 1 nat i marts 2024
Svar fra Kim den 31. mar. 2024
Thank you for your feedback. We hope to see you again soon.

8/10 Udmærket

Eric

Overnattede 1 nat i marts 2024
Svar fra Kim den 19. apr. 2024
Thank you for your feedback. We look forward to seeing you again soon.

4/10 Dårligt

Tara

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 1 nat i marts 2024
Svar fra Kim den 30. mar. 2024
Thank you for your feedback.

10/10 Fremragende

Mark

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location for exploring Duquense, downtown Pittsburgh, and going to the hockey arena. Great location and affordable.
Overnattede 3 nætter i marts 2024
Svar fra Kim den 27. mar. 2024
We are happy that you enjoyed your stay with us. We look forward to having you stay with us again soon.