Udendørsområde

Anmeldelser af Hilton Phoenix Tapatio Cliffs Resort

4 out of 5
Hilton Phoenix Tapatio Cliffs Resort
11111 N 7th St, Phoenix, AZ

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 706 af i alt 1627 anmeldelser" "
Bedømmelse på 8 − Udmærket. 389 af i alt 1627 anmeldelser" "
Bedømmelse på 6 − Okay. 245 af i alt 1627 anmeldelser" "
Bedømmelse på 4 − Dårligt. 157 af i alt 1627 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 130 af i alt 1627 anmeldelser" "

8,0/10

Rengøring

8,2/10

Service og personale

8,0/10

Faciliteter

7,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

6/10 Okay

Steve

Rejste med familie og småbørn
Synes godt om: Service og personale
There was an issue with pipes backing up into the bathroom sink which made the room smell bad. We called the front desk, but nothing was done.
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 28. maj 2024
Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the bathroom sink and the unpleasant smell. It's disappointing to hear that your call to the front desk did not result in a resolution. This is not the standard of service we strive to provide. We appreciate your feedback and will address this issue with our team to prevent it from happening in the future. We hope you might consider giving us another opportunity to provide a better experience. If you have any further concerns, please don't hesitate to share them with us.

8/10 Udmærket

Brian Ramon

Rejste med partner
Synes godt om: Rengøring
Limited parking was an issue for alot of people including us. Other than that we enjoyed our stay here.
Overnattede 4 nætter i maj 2024
Svar fra -John Peart, General Manager den 28. maj 2024
Thank you for your feedback, Brian Ramon. We're glad to hear that you enjoyed your stay despite the limited parking. We understand that parking can be an issue, and we appreciate your patience. Your feedback is valuable, and we'll work on improving this aspect for future guests. We hope to welcome you back to the Hilton Phoenix Tapatio Cliffs Resort for an even better experience next time!

4/10 Dårligt

Andria

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Will not teturn
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 28. maj 2024
Thank you for your feedback, Andria. We're sorry to hear that your stay did not meet your expectations and that you will not be returning. Your comments are important to us, and we would like to understand more about what went wrong so we can address the issues. Please feel free to share any specific concerns with us. We appreciate your feedback and hope you might reconsider staying with us in the future.

8/10 Udmærket

Tina M

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a great time at this property. Parking is a little trying other than that it was a nice place to stay
Overnattede 4 nætter i maj 2024
Svar fra -John Peart, General Manager den 27. maj 2024
Thank you for your feedback, Tina! We're glad to hear you had a great time at our property. We appreciate your comments about the parking and will look into ways to improve this aspect. It's wonderful to know you found our resort a nice place to stay overall. If there's anything more you enjoyed or any areas where we could improve, please feel free to let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay!

10/10 Fremragende

Wander

Rejste med familie, Rejste med partner, Forretningsrejsende, Rejste i en gruppe, Rejste med familie og småbørn, Rejste med kæledyr
Best place hands down. Hotel on a cliff 🙌🙌🙌
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 27. maj 2024
Thank you for your enthusiastic review, Wander! We're thrilled to hear you consider our hotel the best place, and we appreciate your excitement about our unique cliffside location. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another amazing stay! If there's anything we can do to make your next visit even better, please let us know.

10/10 Fremragende

Amanda

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hilton Tapatio Cliffs Resort was absolutely beautiful. The resort was filled with amazing landscaping and waterfalls. Close to lots of shopping and restaurants. I would highly recommend for a Pheonix stay.
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 24. maj 2024
Thank you so much for your wonderful review, Amanda! We're delighted that you enjoyed the beautiful landscaping and waterfalls at the Hilton Tapatio Cliffs Resort. It's fantastic to hear that our location worked well for you, being close to shopping and restaurants. Your recommendation means a lot to us. We would love to hear more about your stay, so please feel free to share any additional feedback with us. We can't wait to welcome you back for another exceptional stay in Phoenix!

10/10 Fremragende

Ladonna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great spot, good breakfast buffet, nice pools
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 24. maj 2024
Thank you for your positive feedback, Ladonna! We're delighted to hear you enjoyed our great location, breakfast buffet, and nice pools. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay. If there's anything we can do to make your next visit even better, please let us know.

6/10 Okay

Daniel

Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 23. maj 2024
Thank you for your feedback, Daniel. We're sorry to hear that your experience wasn't entirely satisfactory. If there are specific areas where we can improve, we'd appreciate your suggestions. Your feedback helps us enhance our services and provide a better experience for our guests. We hope to have the opportunity to welcome you back to the Hilton Phoenix Tapatio Cliffs Resort and exceed your expectations in the future.

8/10 Udmærket

Hope

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 22. maj 2024
Thank you for your 4 out of 5 review, Hope! We're glad to hear you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next stay even better, please feel free to let us know. We look forward to welcoming you back soon!

6/10 Okay

Macee

Rejste i en gruppe
Synes godt om: Service og personale
Parking and navigating the property is inconvenient. The pools are nice, lots of kids in the main one. Rooms are average, elevators are extremely slow.
Overnattede 2 nætter i maj 2024
Svar fra -John Peart, General Manager den 21. maj 2024
Thank you for your feedback, Macee. We're glad to hear you enjoyed the pools, though we understand your concerns about parking, navigation, and the slow elevators. We appreciate your comments about the rooms and will take your feedback into consideration as we strive to improve our guests' experience. We hope to welcome you back in the future and provide a more seamless stay. If there's anything specific we can do to enhance your next visit, please let us know.

10/10 Fremragende

Shannon

Great stay ! Staff very friendly and accommodating. Far from a lot of nice restaurants so be prepared to Uber around if you want to leave resort. Pools were great, and drinks were cold ! Would recommend.
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 20. maj 2024
Thank you for the 5-star review, Shannon! We're delighted to hear that you had a great stay and found our staff friendly and accommodating. It's wonderful to know you enjoyed the pools and cold drinks. We appreciate your note about the distance to other restaurants and the need to Uber. Your recommendation means a lot to us. We look forward to welcoming you back for another fantastic stay! If you have any other feedback or suggestions, please let us know.

8/10 Udmærket

Karrie Lee

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Robbie was amazing! Friendly, helped position us to our best requests and gave super recommendations. Best customer service in a long time 😊 Just wish rooms had microwave to even heat up coffee
Overnattede 4 nætter i maj 2024
Svar fra -John Peart, General Manager den 20. maj 2024
Thank you for your wonderful feedback, Karrie! We're thrilled to hear that Robbie provided exceptional service and helped make your stay enjoyable with his friendly assistance and recommendations. We're glad you had such a positive experience. We appreciate your feedback about the microwave and will take it into consideration. If you have any more suggestions or need further assistance during your next visit, please let us know. We look forward to welcoming you back soon!

10/10 Fremragende

Denise

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful stay
Overnattede 6 nætter i maj 2024
Svar fra -John Peart, General Manager den 20. maj 2024
Thank you for your 5-star review, Denise! We're delighted to hear that you had a wonderful stay with us. If there's anything else you'd like to share about your experience or any suggestions for improvement, please let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort in the future!

8/10 Udmærket

Gina

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Carpet smelled
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 16. maj 2024
Thank you for your feedback, Gina. We're glad to hear you had an overall positive experience despite the issue with the carpet. We apologize for the inconvenience and will address this with our housekeeping team to ensure a fresher experience for our future guests. If you have any more feedback or suggestions for improvement, please let us know. We hope to have the opportunity to welcome you back for an even better stay.

10/10 Fremragende

Royal

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Freat
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 16. maj 2024
Thank you for your feedback, Royal! We're thrilled to hear you had a great experience. If there's anything we can do to make your next stay even better, please let us know. We look forward to welcoming you back soon and ensuring an even more fantastic visit!

10/10 Fremragende

ALONZO

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the multiple pool options however the parking situation could definitely use some improvement. Will stay again
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Alonzo, for your perfect rating! We're delighted to hear that you enjoyed the multiple pool options at our resort. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. It's great to know that despite this, you had a positive experience and plan to stay with us again. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Fremragende

Gabriela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 15. maj 2024
Thank you, Gabriela, for your perfect rating! We're delighted to hear that you had an excellent experience with us. If you have any specific highlights or additional feedback to share, we'd love to hear it. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another exceptional stay!

8/10 Udmærket

Tracie

Synes godt om: Rengøring, service og personale
Overnattede 5 nætter i maj 2024
Svar fra -John Peart, General Manager den 15. maj 2024
Thank you, Tracie, for your 4 out of 5 rating! We're pleased to know you had a positive experience at the Hilton Phoenix Tapatio Cliffs Resort. If you have any specific feedback or suggestions on how we can make your next visit even better, please let us know. We look forward to welcoming you back soon!

10/10 Fremragende

Andrea L, Jacksonville

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This was a great way to wind down and relax by the pool. Hiking, spa and golf available. My room was a small apartment that had a separate bedroom with a nice balcony.
Overnattede 2 nætter i maj 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Andrea, for your fantastic review and perfect rating! We're delighted to hear that you had a great time winding down and relaxing by the pool. It's wonderful that you were able to enjoy the various amenities we offer, including hiking, spa, and golf. We're thrilled that your room felt like a small apartment with a separate bedroom and a nice balcony, providing you with the comfort and relaxation you deserve. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 Fremragende

Luciana

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All hotel staff were super friendly! Close to everything. Beautiful pool areas. If you can ignore the dated exterior of the buildings, and orient yourself to the property (it can be a little confusing to navigate), it's a great place to stay. Rooms were spacious and the main pool area was beautiful.
Overnattede 4 nætter i april 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Luciana, for your wonderful review and perfect rating! We're thrilled to hear that you found our hotel staff to be super friendly and that you enjoyed the convenient location close to everything. It's great to know that you appreciated our beautiful pool areas and spacious rooms. We appreciate your understanding regarding the dated exterior of the buildings and the navigation challenges, and we're glad that despite these aspects, you still found our property to be a great place to stay. Your feedback is valuable to us, and we'll continue to strive to provide a positive experience for all our guests. If there's anything else we can do to enhance your stay or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our resort!

10/10 Fremragende

Lupe, Colorado Springs

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful resort! Fun for the whole family! We loved it.
Overnattede 2 nætter i maj 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Lupe, for your perfect rating and wonderful feedback! We're delighted to hear that you found our resort beautiful and that it was fun for the whole family. Providing enjoyable experiences for our guests is our top priority, and we're thrilled that you loved your time with us. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you and your family back for another fantastic stay at our resort!

10/10 Fremragende

Jaqueline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Jaqueline, for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If there's anything specific you enjoyed or if there are any areas where we could improve, please feel free to let us know. We value your feedback and hope to welcome you back for another fantastic stay in the future!

10/10 Fremragende

Hannah

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very pretty and clean
Overnattede 4 nætter i maj 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Hannah, for your perfect rating and kind words! We're thrilled to hear that you found our resort very pretty and clean. Providing a beautiful and clean environment for our guests is essential to us, and we're delighted that we met your expectations. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another enjoyable stay at our resort!

10/10 Fremragende

Jeisy Sanchez

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful architecture. Very nice hotel
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Jeisy, for your perfect rating and wonderful feedback! We're delighted to hear that you appreciated the beautiful architecture of our hotel. Providing a welcoming and aesthetically pleasing environment for our guests is important to us, and we're thrilled that you found our hotel to be very nice. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and hope to welcome you back for another enjoyable stay at our hotel!

10/10 Fremragende

Marius s

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing from first day to the last . Great hotel great staff and the food was amazing
Overnattede 7 nætter i maj 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Marius, for your perfect rating and wonderful feedback! We're thrilled to hear that your experience with us was amazing from the first day to the last. Your compliments about our hotel and staff are greatly appreciated, and we'll be sure to pass them along to our team. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another amazing stay at our hotel!

8/10 Udmærket

Cathy, Shawnee

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful place to stay, I really enjoyed my stay!
Overnattede 4 nætter i april 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Cathy, for your feedback! We're delighted to hear that you had a wonderful stay with us and that you enjoyed your time at our resort. If there's anything specific you enjoyed or if there are any areas where we can improve to make your next stay even better, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure that you have a fantastic experience every time you stay with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Fremragende

BRIAN

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Access to trails.
Overnattede 3 nætter i marts 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Brian, for your perfect rating! We're glad to hear that you appreciated the access to trails during your stay with us. Providing opportunities for outdoor activities and exploration is important to us, and we're thrilled that you found the trails accessible and enjoyable. If there's anything else we can do to enhance your experience or if you have any further feedback to share, please don't hesitate to let us know. We appreciate your positive feedback and look forward to welcoming you back for another great stay at our resort!

4/10 Dårligt

Symone

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The bathtub in my room was very dirty and tub was filling up as I showered possibly because the drains needed to be unclogged. Very old, outdated and nothing like what it looks like online pertaining to the rooms
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 13. maj 2024
Thank you, Symone, for sharing your feedback with us. We're sincerely sorry to hear about the issues you encountered during your stay, particularly with the cleanliness of the bathtub and the outdated condition of the room. Please accept our apologies for any inconvenience this may have caused. Your comments are important to us, and we'll address these concerns with our housekeeping and maintenance teams to ensure that similar issues do not occur in the future. We appreciate your honesty, and we hope to have the opportunity to better serve you in the future. If you have any further feedback or if there's anything else we can do to assist you, please don't hesitate to reach out to us.

10/10 Fremragende

Evette

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This stay was far more delightful than my previous stay. I appreciated how wonderful and helping the staff were. Thank you for your kind hospitality and wonderful service.
Overnattede 2 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Evette, for your perfect rating! We're thrilled to hear that your recent stay was even more delightful than your previous one. It's fantastic to know that our staff's kindness and helpfulness made a positive impact on your experience. Your kind words about our hospitality and service mean a lot to us. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Fremragende

Khaled

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing ,stay,food,staff,resort,pools I love it and I will definitely visit again The only attention I would like to put a note in is the parking It needs to be bigger close to the resort cause there’s not a lot of spots
Overnattede 4 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Khaled, for your perfect rating! We're thrilled to hear that you loved everything about your stay, from the food and staff to the resort and pools. It's wonderful to know that you had such a positive experience and plan to visit us again. We appreciate your feedback regarding the parking situation and will look into ways to improve it for our guests. We look forward to welcoming you back for another amazing stay at our resort!

10/10 Fremragende

Mohini Devi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our first visit to AZ and it was amazing! Such a beautiful view and property! Staff is amazing and friendly- got us reservations at Different Point of View where we had a delicious lovely dinner date with breathtaking views!
Overnattede 4 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Mohini Devi, for your perfect rating! We're delighted to hear that your first visit was amazing and that you enjoyed the beautiful views and property. It's wonderful to know that our friendly staff helped make your experience special by securing reservations at Different Pointe of View for a lovely dinner with breathtaking views. We appreciate your kind words and look forward to welcoming you back for another memorable stay!

10/10 Fremragende

Mia

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
I loved everything! The staff were friendly, food options great and lots of activities were all inclusive.
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Mia, for your perfect rating! We're thrilled to hear that you loved everything about your stay. It's wonderful to know that you found our staff friendly, enjoyed the food options, and appreciated the inclusive activities. Your positive feedback means a lot to us, and we look forward to welcoming you back for another fantastic stay!

10/10 Fremragende

Monica, Oldenburg

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The pool was not clean. It was full of leaves.
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Monica, for your feedback and perfect rating. We're glad to hear that you had an overall positive experience, but we apologize for the condition of the pool during your stay. Your feedback is important to us, and we will address this issue to ensure our pools are always well-maintained. We appreciate your comments and hope to welcome you back for an even better stay in the future!

10/10 Fremragende

Thomas R

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Good location
Overnattede 4 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Thomas R, for your perfect rating! We're pleased to hear that you enjoyed our convenient location. If there's anything specific you loved about your stay or any suggestions for improvement, please feel free to share. We look forward to welcoming you back for another great experience!

8/10 Udmærket

J

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, J, for your feedback and rating! We're pleased to hear that you had a good experience at our resort. If there are specific aspects you enjoyed or any areas where we could improve to make your next stay even better, please feel free to share your thoughts with us. Your satisfaction is important to us, and we're always looking for ways to enhance our guests' experiences. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!

10/10 Fremragende

Tara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice scenery, very friendly staff, great food & drinks! A little bit of a mold smell and some stains on the towels/bedding. Overall I would recommend!
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Tara, for your perfect rating and detailed feedback! We're delighted to hear that you enjoyed the beautiful scenery, friendly staff, and great food and drinks. We apologize for the issues you encountered with the mold smell and stains on the towels and bedding. We'll address these concerns to ensure a better experience for our future guests. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your recommendation and look forward to welcoming you back for an even more enjoyable stay!

10/10 Fremragende

Rochelle

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel was great. 20 minutes from downtown Phoenix. Definitely need a car. Hotel had about 20 or more buildings containing rooms which were all on hills. Golf cart was available in about 5-10 minutes to pick us up from our building and drive to various restaurants or pools on the property. We’re also easily available to bring us back to our building. Restaurants were excellent!! Reservations needed for the nice restaurant at the top of the hill. Pools were average. Rooms were nice because they had living room separate from bedrooms. Tv difficult to work. Lots of free parking. Breakfast buffet plentiful for $25 pp. If anything was needed staff was available 24 hours via text or phone call. Would definitely go back there again.
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Rochelle, for your perfect rating and detailed review! We're thrilled to hear that you had a great experience at our hotel and appreciated the convenient location, spacious rooms, and excellent restaurants. We're glad you found the golf cart service helpful for navigating the property. We apologize for any inconvenience with the TV and appreciate your feedback on the pools. It's great to know you enjoyed the breakfast buffet and found our staff responsive and available 24/7. We look forward to welcoming you back for another wonderful stay!

6/10 Okay

Eric

Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 27. maj 2024
Thank you for your feedback, Eric. We're sorry to hear that your experience was not entirely satisfactory. If you have any specific suggestions on how we can improve, we'd appreciate your input. Your feedback helps us enhance our services for future guests. We hope to have the opportunity to welcome you back to the Hilton Phoenix Tapatio Cliffs Resort and provide a better experience next time.

10/10 Fremragende

Kris

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Richard was totally awesome!!!
Overnattede 1 nat i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Kris, for your perfect rating! We're thrilled to hear that Richard provided you with outstanding service. We'll be sure to pass along your compliments to him. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another excellent stay!

10/10 Fremragende

Rasmi

Rejste med familie
Beautiful and kind people
Overnattede 3 nætter i maj 2024
Svar fra -John Peart, General Manager den 14. maj 2024
Thank you, Rasmi, for your perfect rating! We're delighted to hear that you found our staff to be beautiful and kind. We strive to provide exceptional service to all our guests, and it's wonderful to know that we succeeded in making your stay enjoyable. If there's anything else we can assist you with during your stay, please let us know. We look forward to welcoming you back for another fantastic experience!

10/10 Fremragende

Randall

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly staff and great gardens. Fun places for kids, and also an adult pool area. The room was comfortable.
Overnattede 2 nætter i april 2024
Svar fra -John Peart, General Manager den 15. maj 2024
Thank you, Randall, for your 5 out of 5 rating! We're delighted to hear you enjoyed our friendly staff, beautiful gardens, and the variety of areas for both kids and adults. We're glad your room was comfortable. We would love to hear more about your stay, so please feel free to share any additional feedback with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort soon!

10/10 Fremragende

Esther

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service. Room bathtub needs to be redone. Yellowing of caulk makes it seem dirty, but isn’t.
Overnattede 3 nætter i april 2024
Svar fra -John Peart, General Manager den 15. maj 2024
Thank you, Esther, for your 5 out of 5 rating! We're pleased to hear you enjoyed the great service. We appreciate your feedback regarding the bathtub and will address the caulk issue to ensure it appears as clean as it is. If there are specific aspects you enjoyed or any areas where we can improve to make your next stay even better, please feel free to share your thoughts with us. We appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future!

10/10 Fremragende

Charles

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The landscape was awesome. Had such a relaxing time hanging out by the pools. Definitely going to go back.
Overnattede 2 nætter i maj 2024
Svar fra -John Peart, General Manager den 15. maj 2024
Thank you, Charles, for your wonderful feedback! We're delighted to hear you enjoyed the beautiful landscape and had a relaxing time by the pools. If there is anything else you want to share about your stay, please feel free to share it with us. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another great stay!

10/10 Fremragende

RONALD, Charlotte

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice safe place with great pools to enjoy.
Overnattede 5 nætter i februar 2024
Svar fra -John Peart, General Manager den 15. maj 2024
Thank you, Ronald, for taking the time to share your experience! We're glad you enjoyed our safe environment and great pools. If you have anything else to share about your stay, please feel free to let us know. We look forward to welcoming you back to the Hilton Phoenix Tapatio Cliffs Resort for another enjoyable stay!

10/10 Fremragende

Bruce, Folsom, CA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfection
Overnattede 2 nætter i april 2024
Svar fra -John Peart, General Manager den 2. maj 2024
Thank you, Bruce, for your perfect rating! We're thrilled to hear that you found your experience with us to be perfection. Your satisfaction is our top priority, and we're delighted that we were able to meet your expectations. If there is anything else you want to share about your stay, please don't hesitate to share it with us. We look forward to welcoming you back for another flawless stay at the Hilton Phoenix Tapatio Cliffs Resort!

10/10 Fremragende

George

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was beautiful!! The staff was amazing, especially the cart guys that drove you around the property. The food and the drinks by the pool was awesome. Just a couple things in our room that wish was clean better and the lobby needs to carry some type of cash for someone who wants to change a $20 bill to make sure that we can tips out the cart guys and waitstaff. But overall, we enjoyed our time there at that location. Thank you again.
Overnattede 4 nætter i april 2024
Svar fra -John Peart, General Manager den 2. maj 2024
Thank you, George, for your wonderful review and perfect rating! We're delighted to hear that you found our property beautiful and that our staff, especially the cart guys, made your experience amazing. We're thrilled that you enjoyed the food and drinks by the pool as well. Your feedback about the room cleanliness and lobby cash availability is valuable to us, and we'll address these areas to ensure a better experience for our guests. We're glad that overall you enjoyed your time with us, and we hope to welcome you back for another enjoyable stay at our location. Thank you again for choosing to stay with us!

10/10 Fremragende

Lisa, Bronx

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was absolutely stunning and the staff were the best. My room was in a great location and the view was gorgeous! I would definitely stay again.
Overnattede 4 nætter i april 2024
Svar fra -John Peart, General Manager den 1. maj 2024
Thank you, Lisa, for your fantastic review! We're thrilled to hear that you found our property stunning and that our staff made your experience the best. It's wonderful to know that your room was in a great location with a gorgeous view! We're delighted that you would choose to stay with us again, and we can't wait to welcome you back for another unforgettable experience at our property!

10/10 Fremragende

Cathy, Shawnee

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful place to relax and replenish your spirit! Very quiet, walkable, walking trails around and accessible. The grounds of this resort are just beautiful! Staff were very friendly, helpful, attentive and accommodating, great place to stay, truly a great experience!
Overnattede 3 nætter i april 2024
Svar fra -John Peart, General Manager den 1. maj 2024
It's delightful to hear that you had a wonderful experience at our resort, Cathy! We're thrilled that you found it to be a peaceful and relaxing place to replenish your spirit. The quiet atmosphere, walkable surroundings, and accessible walking trails seem to have provided the perfect setting for your getaway. We're pleased that you enjoyed the beauty of our grounds and that our staff made your stay memorable with their friendly, helpful, attentive, and accommodating service. Thank you for choosing to stay with us, and we hope to welcome you back for another great experience soon!

10/10 Fremragende

Barbara

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very elegant restaurant at the mountain top
Overnattede 4 nætter i april 2024
Svar fra -John Peart, General Manager den 1. maj 2024
Thank you, Barbara, for your wonderful rating! We're delighted to hear that you enjoyed our elegant restaurant at the mountain top. We strive to provide a memorable dining experience for our guests, and we're thrilled that you found it to be elegant. Your feedback is valuable to us, and we hope to have the pleasure of welcoming you back for another exceptional dining experience in the future!

8/10 Udmærket

Bart

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s close to the main roads and there are lots of trails nearby. I recommend renting a car since Uber adds up and you do need it to go anywhere outside of the hotel. The hotel has a nice bar and pool, the rooms are very nice as well as the staff and property.
Overnattede 3 nætter i februar 2024
Svar fra -John Peart, General Manager den 1. maj 2024
Thank you, Bart, for your feedback and for choosing to stay with us! We're glad to hear that you found our location convenient with easy access to main roads and nearby trails. Renting a car sounds like a practical suggestion for exploring the area, especially considering the convenience it offers for venturing beyond the hotel. We're pleased that you enjoyed our bar and pool, and that you found our rooms, staff, and property to your satisfaction. Your feedback is appreciated, and we hope to welcome you back for another enjoyable stay in the future!