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Anmeldelser af Doubletree by Hilton Philadelphia Airport

4 out of 5
Doubletree by Hilton Philadelphia Airport
4509 Island Ave, Philadelphia, PA

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 602 af i alt 1597 anmeldelser" "
Bedømmelse på 8 − Udmærket. 327 af i alt 1597 anmeldelser" "
Bedømmelse på 6 − Okay. 243 af i alt 1597 anmeldelser" "
Bedømmelse på 4 − Dårligt. 196 af i alt 1597 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 229 af i alt 1597 anmeldelser" "

7,4/10

Rengøring

7,8/10

Service og personale

6,8/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

7,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jesper

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Director of Rooms den 11. sep. 2023
Dear Jesper, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Philadelphia Airport; we hope to see you again soon. Yours in hospitality, Donald Hubley Director of Rooms

8/10 Udmærket

Jesper

Overnattede 3 nætter i september 2023
Svar fra Randy - General Manager den 12. sep. 2023
Thank you for your feedback. We appreciate your business and look forward to your return visit.

8/10 Udmærket

Jesper

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Director of Rooms den 25. aug. 2023
Dear Jesper, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at DoubleTree by Hilton Philadelphia Airport; we hope to see you again soon. Yours in hospitality, Donald Hubley Director of Rooms

10/10 Fremragende

Maria de Lourdes

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Brenda

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient to airport
Overnattede 1 nat i maj 2024
Svar fra Management den 26. maj 2024
Thank you for your review, Brenda. We look forward to your future stay with us.

8/10 Udmærket

Dominic

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Management den 25. maj 2024
Thank you for your review, Dominic. We look forward to your future stay with us.

2/10 Forfærdeligt

Natasha

Forretningsrejsende
Synes ikke om: Faciliteter
Customer service was awful.
Overnattede 1 nat i maj 2024
Svar fra Management den 23. maj 2024
Thank you for your review, Natasha. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will discuss your comments with our team and look to improve before your next stay with us!

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All of the staff was extremely friendly. This truly is the city of brotherly love.
Overnattede 1 nat i maj 2024
Svar fra Management den 22. maj 2024
Thank you for your review, Scott. We appreciate your feedback and look forward to your future stay with us!

2/10 Forfærdeligt

Fumitake

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bad attitude from the front desk for room cleaning. After staying one night, even we requested at the front desk for cleaning the room in the morning, nobody clean the room at all. By the way, the room carpet is too old so that it smells badly.
Overnattede 2 nætter i maj 2024
Svar fra Management den 21. maj 2024
Thank you for your review, Fumitake. We apologize for any inconvenience you may have experienced during your stay. We strive to exceed guest expectations with each visit. We will discuss your comments internally as a team to determine how we can improve for your next visit!

8/10 Udmærket

William

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Management den 22. maj 2024
Thank you for your review, William. We look forward to your future stay with us.

2/10 Forfærdeligt

Yanaira

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel felt unsafe. The room didn’t even have a mini fridge this was not listed on the description. The tub had rust in it. The hotel bar was dirty and felt unsanitary
Overnattede 2 nætter i maj 2024
Svar fra Management den 20. maj 2024
Thank you for your review, Yanaira. We apologize that you did not enjoy your stay. We strive to exceed guest expectations with each visit. We will share your comments with our team and look forward to your future stay with us.

6/10 Okay

Stephane

Synes ikke om: Rengøring
Overnattede 2 nætter i maj 2024
Svar fra Management den 20. maj 2024
Thank you for your review, Stephane. We look forward to your future stay with us.

2/10 Forfærdeligt

todd

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very old and unkept. Feels very grimy and dirty. Really disappointed.
Overnattede 1 nat i maj 2024
Svar fra Randy - General Manager den 19. maj 2024
Thank you for the feedback. We do apologize for the inconveniences you experienced. We will be starting a complete renovation project in January of 2025.

6/10 Okay

Martin

Forretningsrejsende
Synes godt om: Rengøring
Was too long to wait for the shuttle at the airport, higher than the 30 minutes announced. Some of the room’s accessories could do with a refresh. Restaurant is ordinary…
Overnattede 1 nat i maj 2024
Svar fra Randy - General Manager den 19. maj 2024
Thank you for the feedback, we appreciate it and will use to make improvements moving forward. We will be starting a complete hotel renovation in January of 2025.

6/10 Okay

Angelo

Synes godt om: Overnatningsstedets tilstand og faciliteter
Nothing
Overnattede 1 nat i maj 2024
Svar fra Management den 20. maj 2024
Thank you for your review, Angelo. We look forward to your future stay with us.

2/10 Forfærdeligt

Lindsay

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Have been waiting almost an hour for airport shuttle to get to the airport. Front desk says it runs every thirty minutes but when it came by it was full.
Overnattede 1 nat i maj 2024
Svar fra Management den 21. maj 2024
Thank you for your review, Lindsay. We apologize for the inconvenience and will share your comments with our team. We strive yo ex eed guest expectations and will work towards accomplishing that goal. We look forward to your future visit with us.

6/10 Okay

Kevin, Philadelphia

Overnattede 1 nat i maj 2024
Svar fra Randy - General Manager den 19. maj 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Forfærdeligt

Helal

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very dirty and old tables In the room
Overnattede 1 nat i marts 2024
Svar fra Management den 25. maj 2024
Thank you for your review, Helal. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team.

2/10 Forfærdeligt

Helal

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very dirty inside the room
Overnattede 1 nat i april 2024
Svar fra Management den 26. maj 2024
We're sorry to see that you didn't enjoy your stay. We look forward to another opportunity in the future.

8/10 Udmærket

ROBERT

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Randy - General Manager den 14. maj 2024
Thank you for staying with us. We appreciate your business and look forward to welcoming you back.

10/10 Fremragende

Dawn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location close to the airport, which I chose because I was arriving late and leaving early. Great shuttle service and awesome food and beverages. Welcoming and friendly staff, and room spacious, with great bathroom.
Overnattede 2 nætter i maj 2024
Svar fra Management den 13. maj 2024
Thank you for your review, Dawn. We look forward to your future stay with us!

10/10 Fremragende

Abbie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfy bed and quiet
Overnattede 1 nat i maj 2024
Svar fra Management den 13. maj 2024
Thank you for your review. We look forward to your future stay with us!

8/10 Udmærket

Katherine

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Randy - General Manager den 13. maj 2024
Thank you for staying with us. We appreciate your business and feedback.

6/10 Okay

William C

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i april 2024
Svar fra Management den 13. maj 2024
Thank you for your review, William. We look forward to your future stay with us!

8/10 Udmærket

Benjamin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Management den 13. maj 2024
Thank you for your review, Benjamin. We look forward to your future stay with us!

8/10 Udmærket

Craig

Beds were very comfortable. Everything was clean. Drive through outside had a crumbling ceiling with falling stucco.
Overnattede 1 nat i maj 2024
Svar fra Management den 11. maj 2024
Thank you for your review, Craig. We will share your comments with our team.

10/10 Fremragende

Louis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy access Rooms reasonless Staff excellent
Overnattede 1 nat i maj 2024
Svar fra Management den 10. maj 2024
Thank you for your review, Louis. We look forward to your future stay with us!

4/10 Dårligt

cindy

Synes ikke om: Overnatningsstedets tilstand og faciliteter
N/A
Overnattede 1 nat i marts 2024
Svar fra Management den 10. maj 2024
Thank you for your review, Cindy. We apologize that we did not meet your expectations but look forward to another opportunity to exceed them in the future!

4/10 Dårligt

MARY

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was shocked to find such a poor quality room at this hotel especially with how expensive it was. My biggest complaint was the shower. After a long day of traveling all I wanted was a good hot shower with good water pressure and a nice bed. Well, i couldnt get the water to more then one temperature even if i tried for a long time turning the knob different ways. And the water pressure was so low i couldnt even rinse my hair properly. Plus it smelled musty in the bathroom/shower area. No fridge or microwave in the room. Over all a disappointing stay.
Overnattede 1 nat i maj 2024
Svar fra Management den 8. maj 2024
Thank you for your review, Mary. We apologize that your experience was less than perfect. We take pride an exceeding guest expectations with each stay. Your comments will be shared and discussed with our team to improve for your future stay with us.

10/10 Fremragende

Jeanine

Rejste med familie og småbørn
Synes godt om: Faciliteter
I liked the hotel but my tv was messed up and I was charged for the internet after I was told it was free.
Overnattede 2 nætter i marts 2024
Svar fra Management den 8. maj 2024
Thank you for your review, Jeanine. We apologize for any inconvenience you may have experienced during your stay. At our facility, standard internet is offered complimentary. We do offer an upgraded version if that is needed at a small cost. In reviewing your folio, I do not see any internet charge on your folio. We appreciate you staying with us and look forward to your future stay!

10/10 Fremragende

Angelic

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Randy - General Manager den 7. maj 2024
thank you for the feedback. We appreciate your business.

10/10 Fremragende

Andrew

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay.
Overnattede 1 nat i maj 2024
Svar fra Management den 5. maj 2024
Thank you for your review Andrew. We look forward to your future stay with us.

6/10 Okay

George Elder

Rejste med partner
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
We just slept a couple of hours before our flight. Limited view of property.
Overnattede 1 nat i maj 2024
Svar fra Management den 5. maj 2024
Thank you for your review, George. We look forward to your future stay with us.

10/10 Fremragende

Annemarie

Overnattede 1 nat i april 2024
Svar fra Management den 25. maj 2024
Thank you for your review, Annemarie. We look forward to your future stay with us.

8/10 Udmærket

Monica

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Management den 5. maj 2024
Thank you for your review, Monica. We look forward to your future stay with us.

6/10 Okay

M

Overnattede 1 nat i maj 2024
Svar fra Management den 25. maj 2024
Thank you for your review. We look forward to your future stay with us.

6/10 Okay

victor

Synes ikke om: Faciliteter
Signs promote staff or self parking, but no one is available to park your car. Room key did not work to open the parking gate so I could self-park. Staff that i did interact with (front desk, shuttle driver) were mediocre in their welcome, enthusiasm to help, and friendliness. Room had no mini fridge; hotel had no available restaurant or cafe. Even for an airport hotel, it felt unremarkable for the price paid. I expect better from Doubletree
Overnattede 1 nat i april 2024
Svar fra Management den 2. maj 2024
Thank you for your review, Victor. We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team so that we can improve our service for your next visit. We do offer 3 separate outlet opportunities at the property. Landing serves a full breakfast buffet each morning. Cafe Express offers grab and go until noon. Players is open in the evening for dinner and drinks until midnight. We would be delighted to have you dine with us the next time you are in town.

10/10 Fremragende

Kamronbek

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Management den 2. maj 2024
Thank you for your review, Kamronbek. We look forward to your future stay with us.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great dtay
Overnattede 1 nat i april 2024
Svar fra Management den 1. maj 2024
Thank you for your review, Michael. We look forward to your future stay with us.

4/10 Dårligt

Stephen

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The shuttle was 75 minutes late. When I called to check on status, phone never picked up. Front desk understaffed for apparently over booked hotel. Waited 30 minutes to check in. Reserved and paid for king not available, sent to a double No refund. Room was shabby. Never staying here again.
Overnattede 1 nat i april 2024
Svar fra Management den 1. maj 2024
Thank you for your review, Stephen We apologize for any inconvenience you may have experienced during your stay and will share your comments with our team.

8/10 Udmærket

Ty'Janique

Overnattede 1 nat i april 2024
Svar fra Management den 21. maj 2024
Thank you for your review, Ty. We look forward to your future stay with us.

6/10 Okay

cortney

Synes godt om: Service og personale
Ok for a quick stay, rooms need renovations.
Overnattede 1 nat i april 2024

6/10 Okay

Bob

Rejste med familie
Synes ikke om: Faciliteter
Very worn room
Overnattede 4 nætter i april 2024
Svar fra Management den 30. apr. 2024
Thank you for your review, Bob. We appreciate your feedback and will share your concerns with our team. We look forward to your future stay with us!

2/10 Forfærdeligt

Lixeida

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The service wasn't that bad, but the room was dirty and full of dust and the bathroom had a spider, the bathtub was in poor condition and in general everything looked dirty and worn out.
Overnattede 1 nat i april 2024
Svar fra Randy - General Manager den 29. apr. 2024
Thank you for staying with us and for commenting about your stay. We will use this feedback to improve.

8/10 Udmærket

Sevonne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Management den 30. apr. 2024
Thank you for your review, Sevonne. We look forward to your future stay with us.

6/10 Okay

Cressida

Synes godt om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Management den 30. apr. 2024
Thank you for your review, Cressida. We look forward to your future stay with us.

10/10 Fremragende

Jessie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Transportation to and from the airport was so easy! Pool was small yet it worked for the kids. Very clean and polished.
Overnattede 8 nætter i april 2024
Svar fra Randy - General Manager den 26. apr. 2024
Thank you for staying with us. We are happy to hear that you enjoyed your stay. We look forward to seeing you again.

10/10 Fremragende

Beatriz

Overnattede 1 nat i april 2024
Svar fra Randy - General Manager den 16. maj 2024
Thank you for staying with us. We appreciate the business and positive review.

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Management den 27. apr. 2024
Thank you for your review, James. We look forward to your future stay with us.

10/10 Fremragende

Rasheed

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place, close to airport shuttle and shuttle is clutch!
Overnattede 2 nætter i april 2024
Svar fra Management den 25. apr. 2024
Thank you for your review, Rasheed. We look forward to your future stay with us.