Hoteller nær Patrick Henry Mall

"Clean rooms. Good breakfast."

"We stopped here on the last night of a cross country drive. The lobby was neat and clean. The staff at the front desk was friendly and helpful, informing us on the in house offerings for dinner and drinks as well as other nearby options. The dinner was just ok, but saved us a trip out to find something. The bartender and restaurant staff were also nice and courteous. Our room was neat and clean. At breakfast, there were a variety of breakfast staples to select from and we had no complaints. We...

"Our stay was over the holiday weekend. Parking and check-in were a breeze. The room was comfortable, clean, and cool. The restaurant was convenient, but the food was rather "meh". In a pinch, it's ok if you really didn't want to leave the property. "

"The AC in our King bed with pull out sofa bed room was terrible. Temperature could not be controlled. Wall thermostat was almost unusable. Expedia stated a $100 pet fee when I booked, but I was charged $150. In addition, there was no mention of a daily parking fee of $5.30 when I booked or at check-in. We left a day early and I understand we would not be refunded that last night even though we did not stay there, but we were also charged that parking fee for a parking space we did not use. The...

"Never been to a hotel that didn’t offer complementary coffee and tea😞"

"Our room wasn’t offered clean towels for two days. Our bed wasn’t made timely during day hours while we were out. Some receptionists weren’t very friendly: just overall experience wasn’t the best. We’ve stayed here every year for the past 3. This was the worst yet experience."

"Stayed here 1 night in early July 2026. I was concerned about reviews mentioning unclean rooms. Thankfully we did not have that experience. We stayed in a 2Q suite and the kitchen, beds, bathroom and living room were all clean. Breakfast was a good variety of food. We had scrambled eggs, waffles, muffins, and make your own breakfast tacos Know that the images of an indoor pool on their website are fakes, even though they are labeled as coming from guests. The pool is outside and small. In room...

"Beautiful place to stay! Very clean & helpful staff. Body is not very good. Need better coffee. We loved our time there & will definitely be back! Lynda"

"The fire alarm went off two nights in a row in the middle of the night, waking everyone up just for them to be false alarms."

"The breakfast staff was exceptional!"

"The room was clean and up to date. However, the shower rod was sagging so the shower curtain would not stay in place, and the ice machine was near our room and was very noisy, especially when someone wanted ice each morning at 5:30. You should also be aware that they allow pets. We could hear dogs yipping in the hallway and next door."

"Not a good place to stay. It was affordable close to Hampton Coliseum for the concert but not clean. It was only okay for one night."

"Where do I begin? The hallway smelled like Marijuana despite them making you click through a no marijuana disclosure. The room was dirty and we went to Target to get Lysol because it looked unclean. The floor was sticky, A/C was blowing humidity, TV didn’t work, bed frame platform was rusted, booger on the wall, hair in the tub, fingerprints on the headboard, stains of who knows what on the comforter, etc. a far cry from the pictures on Expedia."

"Excellent experience from check in to check out. Room was clean. Staff was friendly and helpful."

"They screwed up my bill and charged my debit card 464 dollars"

"the breakfast was great and it's a good price for how convenient the location is, the pool and the seating area outside were very relaxing and we loved the design of the lobby!"

"Staff, as always try their best. Unfortunately this property needs a lot of maintenance and it is long overdue for some new towels, sheets, comforters and some renovations. Understanding this is the Key West Inn and we were not expecting 5-star service or facilities, dingy towels/sheets take you back a little bit. Additionally, they advertise that breakfast is included, we did not get breakfast, we rang the bell several times and no one answered, when they finally answered, breakfast was not...

"The front desk worker was very rude!! They do a no refund policy to force you to pay all of there hidden fees. I booked a smoking room online to get there and be told “from her end it saids nonsmoking” so I would have to pay them a 50$ deposit or pay them a extra 25$ to get it switched to a smoking room even though I booked a smoking room so I basically paid 93 dollars for a room that was suppose to be 68$. They also have a 1$ deposit for room keys. The microwave and fridge was dirty. Someone...

"Our stay was disappointing overall. The hotel is showing its age, and our room felt old and run-down. The toilet paper holder repeatedly fell off the wall, and you could clearly see it had been screwed back into the same damaged spot many times instead of being properly repaired. The biggest issue was a false fire alarm around 10:15 p.m. Families, including ours, had to wake their children and evacuate the building in their pajamas. Once outside, there was little to no communication from the...