The condo was terrific in every way (location, condition, cleanliness, etc). Our 4-day stay truly exceeded expectations, except in one relatively minor regard. While we are not ones to easily criticize others, we adamantly feel it is worth your noting that both my wife and I received a very negative response from the WorldMark agent working the day shift on Sunday, Feb 13th when we arrived. We understood checkin was listed as 4:00, but we got to Midway just after 3:00 and assumed no harm in stopping by the office to inquire if our unit was perhaps available. The agent was away from her desk, and when she did not return I called the contact number I had from you - she answered from nearby as I could hear her in the back as well as on my phone. She seemed very annoyed from the get go that I was asking about the unit and said to come back at 4:00. We had no where to go, so we waited patiently on the porch outside the office. After a while, the agent came back to her desk and I went in to offer my cell phone number (she had not requested it) for her to call me when the unit was ready, as well as to complete any checkin paperwork so once the room was ready we would be all set to go in. She initially told me she could not do any paperwork until the cleaning people were finished. I questioned that, and she just gave us the oddest stare and remained silent. I remained friendly, made it clear I was not trying to be difficult just wanting to streamline the process as I was waiting. Then with a bothered attitude she let me do the checkin paperwork and took my number, and we went out for a little drive. When we came back just before 4:00 without having received a call, she was talking with the agent coming in for the next shift, and told us checkin would now be 4:15 - no apology, no attempt to provide any sort of positive, instead more of the "why are you bothering me" attitude? Again, our reaction was to remain kind, while she made it clear she did not want to be assisting us further. I did not slump away as it seemed she wanted, rather I politely asked her to confirm if the unit number listed on our reservation was still accurate, and if she thought it would be OK if we began to unload our car and place our belongings outside the unit - away from the door or the stairwell (being a end unit, we would not be interfering with anyone else either). We had been traveling couple of weeks by then and were staying 4 nights, so we had a good bit of gear to unload and take up the steps. She then said she could not tell me that, I would have to wait, and gave me another one of her strange silent stares. Again we chose not to engage her, and instead simply went back to the unit, chatted with the very personable cleaning staff and a maintenance guy who stopped by, indicated we did not want them to hurry as it had clearly been a long day for them, and asked if OK to begin placing our stuff outside the door. They indicated they were almost done, it was their last unit to clean, and no problem at all unpacking the car. After they finished and we did not receive a call, my wife went back to the office to get the key. By then the unpleasant agent had left and the evening agent would not give my wife the key, but was kind and apologetic about needing me to show my ID (again???) to get the key. This checkin experience was really bizarre! As a boss, I would want to be made aware that one of my employees was so out of line. Perhaps she had personal issues that day? Whatever the case, she was way out of line and hopefully for you it is not a recurring patten of behavior on her part. Ironically, we were traveling for about a month and found all the other service people we encountered across UT to be extremely friendly other than her.
