2/10 Forfærdeligt
Mrinalini J.
2. jul. 2025
Synes godt om: Rengøring
Terrible experience in Paris apt
We reserved the apartment six months ago having selected it in significant part for its air conditioning. As soon as we arrived, on Wednesday, we contacted Studio Prestige about the air conditioning being broken. Somehow they had failed to notice and deal with this problem ahead of our arrival. The owner’s brother-in-law, who came to look at the air conditioning confirmed that the ac was not working. Note that that day we arrived it reached a high of 35 degrees in Paris, it reached highs of 28 or above on three of our remaining full days in the apartment and was forecast to be 40 on the day of our planned checkout, and in the month of June to that point there had been eight days above 28 degrees. This should have been an issue they were monitoring especially in an apartment with no windows. We stayed, despite discomfort, based on their representations that the air conditioning would be fixed the following day. Studio Prestige and the owner did not even send a technician the next day, Thursday, but we stayed based on their continuing assurances that the matter would be dealt with on Friday. We lost much of our day Friday to the technician finally arriving and working on the air conditioning. Late in the day Friday he concluded that it would not be fixed during our stay. We repeatedly contacted Studio Prestige asking for a replacement place to stay, which they refused to provide. And they have been refused to refund our payment for Friday.
Mrinalini J.
Overnattede 3 nætter i juni 2025