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Anmeldelser af Hotel Residence Foch

4 out of 5
Hotel Residence Foch
10 Rue Marbeau, Paris, Paris

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 394 af i alt 667 anmeldelser" "
Bedømmelse på 8 − Udmærket. 212 af i alt 667 anmeldelser" "
Bedømmelse på 6 − Okay. 33 af i alt 667 anmeldelser" "
Bedømmelse på 4 − Dårligt. 14 af i alt 667 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 667 anmeldelser" "

9,4/10

Rengøring

9,4/10

Service og personale

8,2/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023
Svar fra Alexandra den 6. feb. 2024
Cher client, Merci infiniment pour votre note parfaite de 10 sur 10 ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien à vous,

10/10 Fremragende

Freja

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Meget for pengene i Paris i dejligt område
Et charmerende lille hotel i et smukt, rent og stille område. Servicen var i top (!), værelset var fint, stort og rent. Udemærket morgenmad. Hurtigt Wi-Fi. Jeg mener bestemt, at man for meget for pengene ved dette hotel, sammenlignet med andre hoteller både i det 16. Arrondissement og resten af Paris. Jeg kunne sagtens finde på at komme tilbage hertil.
Overnattede 2 nætter i januar 2019
Svar fra Deisy den 15. jan. 2019
Hej kære herre, kære dame, Først og fremmest tak fordi du tog dig tid til at forlade os en kommentar. Med venlig hilsen.

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2018
Svar fra Yuleide den 17. jun. 2018
Dear Thomas, Thank you for your feedback! See you soon!

10/10 Fremragende

Helle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
God betjening i rolige omgivelser
Vi havde et rigtigt dejligt ophold i Paris på Hotel Foch. Vi fik en yderst venlig betjening og der var rent op pænt. Der var også meget roligt!!
Svar fra Yuleide den 2. jun. 2018
Dear Helle, Thank you for your commentary about your stay. It was a pleasure to meet you. Best regards,

10/10 Fremragende

Jeanne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing terrasse
Very lovely staff, location was quit but conveniently located - and the room with the terrasse is worth every penny!

8/10 Udmærket

Simone, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel med god service
Et lækkert lille hotel, som ligger godt i forhold til metroen, og med et rart nærområde. Super service minded personale og engelsk talende, hvilket er sjældnere end man tror. For et parisisk værelse var det stort, og rent. For en forlænget weekend i Paris er det et godt sted, og super tæt på triumfbuen.

10/10 Fremragende

Sergio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
El hotel es muy bonito y bien ubicado. Es facil moverse por la ciudad en el transporte publico desde el hotel. La habitación que tuvimos el último día es ma que esta hasta arriba del hotel. Si trae maletas muy pesadas no es conveniente porque hay que subir escaleras con las maletas y es incómodo, sin embargo la vista y el balcón que tienen vale la pena con una vista parcial a la torre eiffel. El personal es muy amable y siempre estan dispuestos a ayudar. Lo recomiendo ampliamente.
Overnattede 1 nat i maj 2024
Svar fra Hotel Residence Foch den 27. maj 2024
Hola,Gracias por compartir tu experiencia con nosotros. Nos alegra saber que disfrutaste de nuestra hermosa ubicación y que encontraste nuestro personal amable y servicial. Lamentamos cualquier inconveniente que puedas haber experimentado con respecto a las escaleras hacia la habitación ubicada en la parte superior del hotel. Sin embargo, nos complace que hayas podido disfrutar de la vista y el balcón con una vista parcial a la Torre Eiffel. Apreciamos tus amables palabras y recomendación. Esperamos tener el placer de recibirte nuevamente en el futuro.Un cordial saludo,Samia

8/10 Udmærket

Khosrow S., VERMILLION

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Located in nice and safe place. Very friendly staff day and night.
Overnattede 6 nætter i april 2024
Svar fra Hotel Residence Foch den 8. maj 2024
Dear Khosrow,It's fantastic to hear that you found our location to be pleasant and secure. We take great pride in providing a welcoming environment for our guests, and it's wonderful to know that our staff made a positive impression on you, both during the day and at night. Thank you for sharing your experience!Best regards,Samia

10/10 Fremragende

Sergio

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property is nice and quiet. Is very near 2 subway stations. You can get easily to the arc of the triumph by footh. The personnel of the hotel is very kind and helpful. The room was quite spacious and clean and has a lot of natural light. As it is a boutique hotel every room os different and has it own personality. I had a problem with a prevoius reservation that was solved immediately. I will definitely come back again to this hotel.
Overnattede 4 nætter i april 2024
Svar fra Hotel Residence Foch den 8. maj 2024
Dear Mr.Sergio,It sounds like you had a wonderful experience during your stay! We're thrilled to hear that you appreciated our quiet and conveniently located property, as well as the helpfulness of our staff. It's fantastic that you found your room spacious, clean, and filled with natural light – each one truly has its own unique charm in our boutique hotel. We're glad we could promptly resolve any issues with your previous reservation, and we can't wait to welcome you back again in the future!Best regards,Samia

8/10 Udmærket

Sergio

Rejste med partner
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
The Hotel is in a nice and quiet zone near 2 subway stations. The room is big and with natural light. The personal is very kind and helpful. We spent 6 nights and the first night the room was very cold because the calefaction didnt work it was fixed the next day but the we couldnt use the air conditioner only calefaction. The room wasn't clean as expected there were a lot of dust in the towel warmer and in the foldable bed. Also in the corners of the room there was a lot of dust and human hair not from us. We are returning next monday and we expect not having this issues again. We also are in our 10th anniversary and they didn't even have a minimum detail with us. In the front desk they told us we should have told them but we did in the form they send before check in.
Overnattede 6 nætter i april 2024
Svar fra Hotel Residence Foch den 8. maj 2024
Dear Mr.Sergio,I'm truly sorry to hear about the issues you encountered during your stay. It's disappointing that the heating was not functioning properly upon your arrival and that cleanliness fell short of your expectations. Your feedback is invaluable, and I assure you we take it seriously. We will ensure that your upcoming stay is much more comfortable and that the cleanliness standards are met to your satisfaction. Additionally, I apologize for any oversight regarding your anniversary celebration. Please rest assured that we will make every effort to acknowledge and celebrate this special occasion during your next visit. Thank you for bringing these matters to our attention, and we look forward to welcoming you back next Monday.Best regards,Samia

8/10 Udmærket

Bassem

Nice quite location, spacious room,
Overnattede 3 nætter i april 2024
Svar fra Hotel Residence Foch den 24. apr. 2024
Dear Mr.Bassem,We're delighted to hear that you enjoyed our quiet location and spacious room! Providing a serene atmosphere and ample space for our guests is always our aim. Thank you for sharing your experience, and we hope to have the pleasure of welcoming you back in the future.Best regards,Samia

4/10 Dårligt

Paolo

Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
struttura datata con camere molto piccole
Overnattede 1 nat i marts 2024
Svar fra Hotel Residence Foch den 28. mar. 2024
Dear Valued guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the size of our rooms. Your comments are valuable to us as we continually strive to improve our services. We want to inform you that we have renovations planned very soon, which we hope will enhance your future experience. We look forward to the opportunity to welcome you back.Best regards,Samia, the foch team

10/10 Fremragende

Frank, Kansas City

Overnattede 1 nat i marts 2024
Svar fra Hotel Residence Foch den 16. apr. 2024
Dear Frank,Thank you for taking the time to leave us a 5/5 review on Expedia! We are thrilled to hear that you had a fantastic experience during your stay with us. Your satisfaction means the world to us, and we are delighted that you enjoyed your time at our hotel. We hope to have the pleasure of welcoming you back again soon for another wonderful stay.Best regards, Samia

10/10 Fremragende

Cherie

Rejste med familie, Rejste i en gruppe
Overnattede 3 nætter i december 2023
Svar fra Alexandra den 6. feb. 2024
Merci infiniment, Cherie, pour votre note parfaite de 5 sur 5 sur Expedia ! Nous sommes ravis que vous ayez apprécié votre séjour parmi nous. Votre satisfaction est notre priorité, et nous espérons avoir le plaisir de vous accueillir à nouveau très bientôt.Bien à vous,

2/10 Forfærdeligt

Rachelle

Rejste med familie
Synes ikke om: Service og personale
Very bad experience. They moved us to a 3 star hotel without even informing us in advance. They said that there is a technical problem with our room only having no water. I asked for the same 4 star hotel replacement but she said there is none available at the price I paid for (of course it is a last minute booking vs what I paid for 3 months ago). She said my option was a refund or to be moved to the 3 star hotel which happens to be owned by the same company. So either option leaves me short handed. The lady was not even sympathetic to our situation and sounded very condescending. I will never book with this hotel again.
Overnattede 2 nætter i december 2023
Svar fra Alexandra den 8. feb. 2024
Dear guest,We apologize for the inconvenience during your recent stay. Due to a technical issue, we relocated you to a hotel on Champs Elysées. While our intention was to provide a suitable alternative, we regret any miscommunication that occurred during this process. Your feedback is valuable, and we'll address these concerns to enhance our service. We hope to have the chance to welcome you back in the future.Best regards,

6/10 Okay

Marissa

Overnattede 1 nat i december 2023
Svar fra Alexandra den 6. feb. 2024
Chère Marissa,Merci d'avoir partagé votre avis sur Expedia. Nous prenons en compte vos commentaires pour améliorer nos services. N'hésitez pas à nous contacter si vous avez des suggestions ou des préoccupations spécifiques. Nous espérons avoir l'occasion de vous accueillir à nouveau et de vous offrir une expérience qui répondra pleinement à vos attentes.Bien à vous,

10/10 Fremragende

Peter

Overnattede 1 nat i oktober 2023
Svar fra Alexandra den 1. dec. 2023
Thank you very much Peter ! We are happy you have rated your stay 5 / 5 ! We will be glad to see you back at Foch****.

2/10 Forfærdeligt

Samih

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Hotel Residence Foch den 1. apr. 2024
Dear valued guest,Thank you so much for taking the time to leave a review about your experience! Your feedback is invaluable to us, and we're thrilled to hear that you enjoyed your stay. We hope to have the pleasure of welcoming you back again very soon for another equally enjoyable experience. Once again, thank you for your trust and support!Best regards,Samia, the foch team

6/10 Okay

Philippe kouadio

Forretningsrejsende
Synes godt om: Rengøring
Overnattede 2 nætter i september 2023
Svar fra Thibaut - Directeur den 26. sep. 2023
Cher Monsieur Kouadio,Nous vous remercions d'avoir choisi l'hôtel Résidence Foch pour votre séjour parisien. Nous regrettons de ne pas avoir pu vous satisfaire pleinement lors de votre expérience chez nous. Qu'auriez vous souhaiter avoir pour mériter un 10/10; note très importante pour les équipes?A votre disposition,

8/10 Udmærket

joelle, metz

Synes godt om: Rengøring, service og personale
Personnel sympathique Bien situé, au calme Un petit rafraîchissement serait à prévoir
Overnattede 2 nætter i august 2023
Svar fra Alexandra den 6. sep. 2023
Bonjour Joelle, merci pour cette belle note. Nous serons ravis de vous revoir à l'hôtel. Bien à vous,

10/10 Fremragende

Xi

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient location, only a few minutes walk to the metro stations. The neighborhood is also very safe, and I don’t feel any uncomfortable walking from the station back to hotel after midnight. Very friendly staff. Book the suite and it’s beyond my expectations for the price.
Overnattede 3 nætter i august 2023
Svar fra Alexandra den 31. aug. 2023
Dear Mr Xi, Thank you so much for a nice comment ! This is true, this area of Paris is very safe! It's always nice to know that we've lived up to your expectations. Parisian Regards,

10/10 Fremragende

ROBERTO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2023
Svar fra Alexandra den 31. aug. 2023
Dear Roberto, Thank you for the high rating ! We are happy that you rated us 10 out of 10 ! We will be very happy to see you soon again. Parisian Regards,

10/10 Fremragende

Wiley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great Service Good Location
The hotel’s location is close to the M1 metro station, many cafes and patisseries, and Arc de Triumph. All within a 10 to 20 minute walk from the hotel. The staff service was excellent. When we arrived, we were surprised to find that the top floor room required us to climb two flights of stairs above where the elevator stopped and that the coffee maker was not working. The next morning the hotel manager volunteered to move us to another nicer room on a lower floor. They had our luggage moved by the time we returned from site seeing. Could not ask for better service.
Overnattede 5 nætter i juli 2023
Svar fra Alexandra den 7. aug. 2023
Dear Wiley, Thank you so much for your great comment! It is always our honor to serve our quests the best way we could. Thank you for appreciating our service and location. We would be very happy to see you again soon. Parisian Regards, Front Desk Manager

10/10 Fremragende

Tsz Ben Benson

Overnattede 1 nat i august 2023
Svar fra Alexandra den 6. sep. 2023
Dear Mr Benson, thank you for this high rating!. We look forward to seeing you again at the hotel.

10/10 Fremragende

junyong

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra Alexandra den 2. aug. 2023
Dear Junyong, Thank you for a 10 / 10 ! We are greatful and would be happy to see you again. Front Desk

10/10 Fremragende

Gregory

Overnattede 4 nætter i juli 2023
Svar fra Alexandra den 18. jul. 2023
Merci Gregory! Nous sommes ravis que vous nous notez 10/10 !

6/10 Okay

THIERRY

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i juni 2023
Svar fra Alexandra den 29. jun. 2023
Bonjour Thierry, Merci d'avoir pris le temps pour évoluer notre hôtel ! Bien à vous,

10/10 Fremragende

Elina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023
Svar fra Alexandra den 30. jun. 2023
Dear Elina, Thank you very much for this excellent rating! We will be happy to welcome you again at Foch. Parisian Regards,

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i maj 2023
Svar fra Alexandra den 29. jun. 2023
Thank you so much for such a high rating ! We will be happy tro welcome you again soon. Parisian Regards

8/10 Udmærket

Allison R., Englewood

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful find! Clean, quiet, charming and very good value. The staff was approachable and quite gracious to us.
Overnattede 1 nat i maj 2023
Svar fra Alexandra den 29. jun. 2023
Dear Allison, Thank you so much for your kind comment. We really appreciate you taking time to share your experience with us. We are delighted to know that you have appreciated our exceptional reception team that all our clients love. We look forward to welcoming you again in the future!

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i maj 2023
Svar fra Alexandra den 29. maj 2023
Dear Allison, Thank you very sincerely for taking the time to share your impressions following your stay at Résidence Foch. We are delighted to learn that you had a pleasant stay with us, and have especially appreciated our friendly team! We were happy to share your impressions with our teams who are delighted to have contributed to the success of your recent visit. Hoping to have the pleasure of welcoming you back to Residence Foch soon. Alexandra, Front Desk Manager

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mostly 5/5. Cleaning of rooms is done late in the afternoon, which is an inconvenience if you want an afternoon snooze in a clean room. Coffees, shower gels, and shampoos were not adequately replenished for a family of four. Otherwise, 5/5. Go and enjoy your stay.
Svar fra Sonia den 16. apr. 2023
Dear Melissa,Thank you for your stay at Hôtel Residence Foch and for your words.We are happy to learn that you enjoyed your stay with us The rooms are cleaned between 9:00am and 5:00pm, next time do not hesitate to call the reception to give us your preferred timeUsually the products are arranged for the number of people on the reservation. We apologize for it We hope to welcome you again :)Best Regards,

10/10 Fremragende

MEHMET EMRE

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i marts 2023
Svar fra Randria H den 6. apr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

8/10 Udmærket

Alain

Overnattede 1 nat i marts 2023
Svar fra Randria H den 6. apr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

10/10 Fremragende

Caroline

Overnattede 1 nat i februar 2023
Svar fra Randria H den 6. apr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

10/10 Fremragende

ALI

Overnattede 1 nat i februar 2023
Svar fra Randria H den 6. apr. 2023
Dear,Thank you very much for your kind words and for choosing to stay with us at Hotel Residence Foch. We are delighted to hear that you had a super stay with us and we hope to welcome you back soon.At Hotel Residence Foch, we always strive to provide our guests with the best possible experience and it is great to hear that we succeeded during your stay. We are especially pleased that you found our staff to be friendly and helpful. We take great pride in our team and will be sure to pass on your compliments to them.We are also glad to hear that you enjoyed your room. We work hard to ensure that all of our rooms are comfortable, clean, and well-equipped, and it is wonderful to hear that we succeeded in meeting your expectations.Once again, thank you for your kind words and for choosing Hotel Residence Foch for your stay. We look forward to welcoming you back soon and to providing you with another enjoyable experience.Warm regards,Hotel Residence Foch

2/10 Forfærdeligt

Andres

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a rip-off I accidentally book February 4-6 and it was supposed to be march 4-6 I try since the same day that I book to change the reservation and was willing to pay extra and the people from the hotel insisted that they couldn’t do nothing and keep escalating until now just to rob me of my money. Its a shame Orbitz work with this kind of hotels. Please people stay away as this company and the hotel don’t know how to care about customer and only care about taking clients money and running vacation. I hope no one stays at this hotel.
Overnattede 2 nætter i februar 2023
Svar fra Herizo Randria den 4. apr. 2023
Dear Andres,I am sorry to hear about the issue you have encountered with your reservation.Regarding your reservation, we understand that there was an error made in the booking dates. Unfortunately, since your reservation was made through Orbitz, any changes or modifications to your reservation would need to be made through their website or customer service team. We apologize for any confusion or frustration this may have caused you.In terms of our hotel's policies, we always strive to provide clear information to our guests regarding cancellation policies and any fees that may apply. Our hotel's policies are designed to be fair and consistent, and we regret any inconvenience that may have been caused.Once again, we apologize for any inconvenience you may have experienced and we hope to have the opportunity to welcome you back in the future to show you the level of service we are known for.Sincerely,

2/10 Forfærdeligt

Jocelyne

Overnattede 1 nat i januar 2023

10/10 Fremragende

Sébastien

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent rapport qualité/prix
Accueil très correct, literie très confortable, hotel très calme, petit déjeuner frais bon et complet.
Overnattede 1 nat i januar 2023
Svar fra Leila den 20. jan. 2023
Cher client,Merci pour votre retour! Nous sommes ravis que votre séjour ce soir bien passé !Bien à vous,La Réception

10/10 Fremragende

Jan hendrik

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Heel mooi mordern hotel , wat luxe uitstraalt iedereen supper vriendelijk
Svar fra Leila den 20. jan. 2023
Dear client, Thank you for your feedback ! We enjoyed also your stay in our hotel :)Best regards,The front desk.

10/10 Fremragende

DIANA

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff was awesome
Svar fra Leila den 20. jan. 2023
Dear client, Thank you for your feedback ! Wealso loved having you in our hotel :)Best regards,

10/10 Fremragende

Takashi

Overnattede 3 nætter i november 2022

10/10 Fremragende

Caroline

Overnattede 1 nat i oktober 2022

10/10 Fremragende

Sze Ling

Overnattede 1 nat i oktober 2022

4/10 Dårligt

Saverio

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice and polite staff, but the property is very old, floors are dirty and breakfast was a joke - no idea how it could be considered a 4 star hotel.
Overnattede 2 nætter i september 2022
Svar fra Herizo Randria den 4. apr. 2023
Dear Saverio,I am pleased to hear that you had a pleasant stay at our hotel. Our staff takes great pride in providing exceptional service to our guests and I am glad that you found them to be courteous and attentive.I would like to assure you that we place great importance on the cleanliness and upkeep of our property. We conduct regular maintenance checks and strive to maintain a high standard of hygiene in all areas of the hotel.Regarding breakfast, we take all guest feedback seriously and I apologize if it did not meet your expectations. We will take steps to improve the quality and variety of our breakfast offerings in order to better cater to our guests' tastes.Once again, I would like to thank you for choosing our hotel and for taking the time to share your experience with us. We look forward to welcoming you back in the future and providing you with the exceptional service that our staff is known for.Best regards,

8/10 Udmærket

Johan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i august 2022

10/10 Fremragende

Christopher

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i august 2022

4/10 Dårligt

Miriam

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am overall very disappointed with this hotel. I arrived at the hotel and the reception staff weren’t professional. They left our luggage between the first and second door of our hotel room which meant that our access was blocked. So, we had to push our luggage forward awkwardly into the room with two kids in tow. The room wasn’t particularly clean and the room was not representative of what we had booked. I asked to be moved rooms and this request couldn’t be done until the next day as the hotel was full. We moved to a new room the next day which had a wet patch on the carpet just outside the bathroom. We thought that the outgoing cleaners or previous occupants had perhaps dropped water as they left the bathroom but we found later that night that it was actually the air conditioning that was leaking. We reported this to front desk the next day and it was sorted by the time we got back. There were other issues with amenities not working or being effective and the fridge light kept flashing all night which disturbed sleep. At some point I just gave up even telling the hotel because you want to just ignore and enjoy your holiday. would like to say that the staff are nice and polite but they are always troubleshooting and at times don’t communicate with each other to meet the customers needs. I’m very disappointed with our hotel stay. I
Overnattede 3 nætter i august 2022
Svar fra Herizo Randria den 4. apr. 2023
Dear Miriam,We apologize for the disappointment you experienced during your stay with us. We are sorry to hear that our reception staff was not up to your expectations upon arrival. We take full responsibility for the issue with your luggage being blocked in the room and understand how frustrating it must have been for you and your family.Regarding the cleanliness of your room, we are sorry that it did not meet your expectations. We assure you that our housekeeping team works diligently to ensure that all rooms are cleaned and prepared to the highest standards before our guests’ arrival. We deeply regret that you found your room not up to par and that your request to be moved couldn’t be accommodated until the next day due to the hotel being fully booked.We are also sorry to hear about the issues with the amenities not working effectively and the fridge light disturbing your sleep. We understand how important a comfortable stay is for our guests, and we regret that we were not able to provide you with one.We are pleased to hear that you found our staff to be nice and polite. However, we apologize for any miscommunications or issues that you experienced with them. We take guest satisfaction seriously and we will use your feedback to improve our communication and customer service skills.We hope that you will give us another chance to provide you with the excellent stay that we are known for. We value your business and want to ensure that your next stay with us is nothing short of exceptional.Sincerely,

10/10 Fremragende

Stefano

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Posizione strategica in zona tranquilla. Personale professionale e gentile. Camera molto comoda.
Overnattede 3 nætter i august 2022
Svar fra Alexandra den 16. aug. 2022
Dear Stefano, Thank you for taking the time to send us your comment. We are delighted that you enjoyed our staff, the comfort, and the quiet residential area around our hotel. Your satisfaction is a real pleasure! We look forward to welcoming you back, Parisian Regards, Alexandra, Shift Leader

10/10 Fremragende

Brooke

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is slightly off the beaten path in a quiet neighborhood that is still very accessible to a grocery store, pharmacy, and the metro. The staff was friendly and helpful. We enjoyed a fresh and comfortable breakfast at the hotel every morning and enjoyed a comfortable night's sleep every night.
Overnattede 4 nætter i august 2022
Svar fra Alexandra den 16. aug. 2022
Dear Brooke, Thank you for your lovely comment! We are delighted that you appreciated our friendly and helpful staff, our tasty breakfast, and the residential area around our hotel. Your satisfaction is a real pleasure for us! We look forward to welcoming you back, Parisian Regards, Alexandra, Shift Leader