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Anmeldelser af Mercure Oxford Eastgate Hotel

4 out of 5
Mercure Oxford Eastgate Hotel
73 High Street, Oxford, England

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 331 af i alt 956 anmeldelser" "
Bedømmelse på 8 − Udmærket. 353 af i alt 956 anmeldelser" "
Bedømmelse på 6 − Okay. 174 af i alt 956 anmeldelser" "
Bedømmelse på 4 − Dårligt. 70 af i alt 956 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 956 anmeldelser" "

8,6/10

Rengøring

8,2/10

Service og personale

7,6/10

Faciliteter

7,8/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Nina Tejs

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2017

8/10 Udmærket

Birgitte

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Dejligt hotel med ridser i lakken
Dejligt velbeliggende hotel. Super gode senge. Undgå værelser mod gaden pga støj. Venligt og serviceminded personale i receptionen, men betjeningen i morgenmadsrestauranten er elendig. Uengageret og tømmermandsramt personale, der missede samtlige bestillinger for 6 personer 3 morgener i træk.
Overnattede 3 nætter i august 2017

8/10 Udmærket

Helene

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

Jesper, København

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kan anbefales
Et hyggeligt og pænt hotel med en perfekt beliggenhed for udforskning af Oxford by. Kan varmt anbefales.
Svar fra Iain den 3. okt. 2015
Thank you for your kind review, I am pleased that you enjoyed your stay at the hotel and Oxford, itself I hope we will have the pleasure of welcoming you back in the future With kind regards Peter Watt General Manager

8/10 Udmærket

such

Synes godt om: Rengøring, værelsets komfort
Oxford is certainly worth a visit
All these incredibly beautiful universities is very impressive to look at and visit. Charming, historic and beautiful city. The hotel is well located. Beautiful rooms and new large bathrooms. The rooms facing the parking lot, becomes slightly disturbed by a very large air conditioning at the hotel restaurant. The well-known restaurant MARCO (Marco Pierre White) makes really good food, but it's also a bit expensive.

6/10 Okay

RB, Taastrup

Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Perfekt beliggenhed
Mangler elevator, restaurant på det jævne ellers alt ok
Svar fra Iain den 21. dec. 2013
Thank you for your feed back. Regrettably we cannot provide an elavator to floor 3 because of the age of the building. I do hope yiou enjoyed the rest of your stay. Regards iain Waite GM

8/10 Udmærket

Andersen, Danmark

Synes godt om: Rengøring, service og personale
Godt 3 stjernet hotel til kortere ophold
God og venlig service i receptionen. Pænt rent værelse med gode senge. Morgenmad med et tilpas udvalg.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring

6/10 Okay

Anders, København

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Fint centralt beliggende hotel
Hotellets rum er forholdsvis små men har det man skal bruge, rent og pænt og rigtig god morgenmad - spiste på to "bedre" hoteller men Mercures morgenmad var klart bedst. Så alt i alt et fint hotel med super god beliggenhed og rigtig godt til prisen. Dog STORT minus - man skal betale for Wifi - og det er altså for old school!

8/10 Udmærket

PH

Synes godt om: Rengøring, service og personale, værelsets komfort
små enkelt værelser, men dejligt sted
Perfekt placeret i forhold til centrum og bus stop for express bussen fra LHR kun lige rundt om hjørnet

8/10 Udmærket

Kromann, København

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Hyggeligt hotel, god beliggenhed.
Hotellet er centralt beliggende på High Street med mulighed for parkering ved betaling til hotellet. Værelserne er rigtig fine, hyggelige og rengøringen er i top. Personalet, derimod, var meget forvirret. De ansatte opførte sig som om det var deres 1. dag på arbejde, hvilket i høj grad gik ud over serviceniveauet og skabte en del irritation.

10/10 Fremragende

Tina, København

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt på alle måder
Min vurdering siger det hele. Rigtig god og venlig service og imødekommenhed. Beliggenheden er perfekt. 2 min. gang fra expressbussen til Heathrow og 3 min. gang fra butiksmijøet. Jeg vælger absolut dette hotel igen næste gang.

8/10 Udmærket

Lise, Skovlunde

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Eastgate - supercentralt beliggende
Hotellet ligger meget centralt i Oxford - gå-afstand til de fleste seværdigheder. Meget tæt på Christ Church meadow, og dermed en idyllisk morgen løbetur, hvis man er til det. Værelserne er pæne og velholdte. Morgenmaden er ikke noget særligt.

10/10 Fremragende

Fahmida

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The privilege twin room I booked was excellent in terms of amenities (ironing board and iron, kettle and tea stuff, fridge (complimentary water and Pepsis), Nespresso machine and capsules, bathrobes and slippers, and decor. The only critical comment I would say is that the room was very warm at night and the fridge was placed inside a cupboard and not ventilated so it was also overheated and contributed to the temperature in the room. I’m sure this can be easily remedied. Overall a great stay and the staff was amazing - friendly and professional. Fahmida from Canada
Overnattede 4 nætter i maj 2024
Svar fra General Manager den 21. maj 2024
Hi Fahmida,Thanks for rating and reviewing your stay. Great to see that you rated us top marks and you found your room to be excellent. Hope you will choose to stay with us again.Kind regardsJasonGeneral Manager

8/10 Udmærket

Andre

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
near city centre
Overnattede 1 nat i maj 2024
Svar fra General Manager den 21. maj 2024
Hi Andre,Thanks for rating your stay and great to see that our location was such a positive for you. Hope you will choose to stay with us again.Kind regardsJasonGeneral Manager

6/10 Okay

Linda

Rejste i en gruppe
Synes godt om: Service og personale
I booked 6 rooms, 4 quiet small and 2 beautiful and premium. Facilities varied from room to room even though we all paid the same. Felt a little let down when I queried the rooms and was told the premiums had been booked, no I think the 4 in the premium were lucky
Overnattede 1 nat i maj 2024
Svar fra General Manager den 21. maj 2024
Hi Linda,Thanks for your review and rating. All of our rooms are different shapes and sizes due to the structure and age of the building. Thanks for choosing us for your visit to Oxford.Kind regardsJasonGeneral Manager

10/10 Fremragende

John

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We came to stay to visit the Oxford Mayday celebrations for which it was an excellent location. The room was nicely decorated with all facilities. We even had a view of Magdalen tower from the room. The breakfast was excellent with all tastes catered for. The room and on-site parking were a bit expensive but this was mostly offset by the excellent location.
Overnattede 1 nat i april 2024
Svar fra General Manager den 21. maj 2024
Hi John, Thanks very much for rating and reviewing your may day stay. Glad to see it was a very positive experience and for giving us top marks. We hope to have the opportunity to welcome you back again.Kind regardsJasonGeneral Manager

6/10 Okay

Clo

Synes godt om: Rengøring, service og personale
Great central location, good beds and helpful staff. But our room was really hot. Air-conditioning didn’t work and windows only opened a tiny bit. They gave us a drinks voucher to apologise but we had plans to go out, so a refund would have been better. They also gave us a room fan but this didn’t balance upright and was noisy, so we had an uncomfortable sleep. Bedroom and bathroom were well kitted out but mould on bathroom ceiling and around old window frames needs looking at.
Overnattede 1 nat i april 2024
Svar fra General Manager den 18. apr. 2024
Hi Clo,Thanks for reviewing your stay, sorry that there was an issue with the AC on this occasion. good to see that the location, the bed and the team were highlights for you. Hope that you will choose to stay with us again next time you are visiting the area.Kind regardsJasonGeneral Manager

8/10 Udmærket

Ian

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra General Manager den 18. apr. 2024
Hi Ian,Thanks for rating your stay with a 4 out of 5 and for choosing us for your visit to Oxford, hope that you will do so again.Kind regardsJasonGeneral Manager

10/10 Fremragende

Katharine

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful building, wonderful location, especially for runners
Overnattede 4 nætter i marts 2024
Svar fra General Manager den 18. apr. 2024
Hi Katherine,Thanks for giving us a 5 out of 5 rating. Great to see that you enjoyed your stay in the heart of Oxford. We look forward to being able to welcome you back again in the future.Kind regardsJasonGeneral Manager

10/10 Fremragende

Krista

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Beautiful property centrally located. Huge bueatiful bathroom with great shower.
Overnattede 1 nat i marts 2024

10/10 Fremragende

nathalie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Un très bel endroit dans le centre d’Oxford ! Un personnel très à l’écoute du client ! Une propreté impeccable et très belle décoration intérieur ! Nous avons appréciés fortement l’endroit.
Overnattede 2 nætter i marts 2024

6/10 Okay

Koeun

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra General Manager den 20. mar. 2024
Hi Koeun,Thank you for rating your recent stay and choosing us for your visit to Oxford, we hope to see you again next time.Kind regardsJason

8/10 Udmærket

Rachel

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location. Room fine. Quiet considering where it was.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Hanna

Synes godt om: Rengøring, service og personale
Lovely staff but quite old property with small rooms. Would not advice for people with lots of luggage.
Overnattede 1 nat i februar 2024

8/10 Udmærket

Stanley

Overnattede 1 nat i februar 2024

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
First contact by telephone not too helpful. From arrival very helpful staff on desk. Room service quick.
Overnattede 2 nætter i februar 2024

4/10 Dårligt

Shuren

Forretningsrejsende
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
非常失望，像住在地下室，单人床像儿童床，颠覆了对美居酒店的印象。
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Pete

Overnattede 1 nat i februar 2024

10/10 Fremragende

Claire

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely bedroom - good quality for money spent.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Ceiridwen

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Within walking distance of central Oxford, this hotel is in a quiet area of the city and is reasonably priced given its location. While the room I had was a good size with a large bathroom, other rooms are smaller but have better views. I found the bed to be comfortable, but it may be too hard for some. The timed lights in the hallways and black-out curtains made for a lovely dark room at night. There was a wide choice of English and Continental breakfasts. The reception, cleaning, breakfast and bar staff were all very friendly and helpful. I would definitely stay there again, and recommend it to others.
Overnattede 2 nætter i februar 2024

6/10 Okay

Andy

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Smelly room
Our room smelt of damp and the carpet was soaking wet. The hotel did change our room but it was on the top floor with no lift. The air con in the room didn’t work very well the room was extremely hot. They gave us a free drinks voucher for 1 drink each lol as a sorry. For £180.00 a night we expected more
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Andrew

Synes ikke om: Service og personale
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

Harpreet

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property needs a general overhaul. Sad. Depressive. Dungeon vibe. Most Windows didn’t even open. Reception staff need retraining on customer service. It was just a sad overall experience in one of the most beautiful cities in the UK. Oxford deserves better… please please do it the justice it deserves…
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Sarah

Overnattede 2 nætter i februar 2024

2/10 Forfærdeligt

Natalia

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Disappointing experience
We have arrived on Friday 2nd February. On the arrival the receptionist started to argue with us that we did not booked the privilege room and was asking for a payment. This continued until we produced the booking receipt. Surely, the hotel should have had their booking record? The corridor was clattered with the dirty glasses, plates, etc. The place looked shabby. Next morning, while having the shower, hot water was cut off. My husband went to reception but the reply was that there is no maintenance person at that time of the day- well after 8am. I needed to wash off the soap and shampoo with the icy cold water. The charge for the privilege room is £262 and it is not worth it. Such hotel cannot have 4 star rating.
Overnattede 1 nat i februar 2024

10/10 Fremragende

LINDA

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

6/10 Okay

Richard

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Rooms need a refurb
Rooms need a refresh. Bathroom windows would not open so mild in bathroom. Coffee at breakfast was low quality.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Central location but so quiet!
Central location, everything within a few mins walk. Parking is an issue but actually, the car park we used was cheaper for 24hrs than the hotel would have been of they had space. The bar was empty when we returned after our theatre visit but we found someone to serve us. Room was great, really quiet, only problem was no hot water in the morning so couldn't shower. Glad we showered the night before! Hoping for this to be compensated as overall, we enjoyed our stay in Oxford.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Catherine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Helpful reception
Travelling back to Oxford for college business, initially found I was allocated a room on third floor, problematic as the lift does not go that high and I have arthritis making stairs difficult. Reception quickly sorted an alternative on the first which was so much easier for me. Thank you.
Overnattede 1 nat i januar 2024

4/10 Dårligt

Kellie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Turn the heating up! Heating is a basic necessity - having to move rooms to be less cold (ie definitely still not warm) isn’t good enough
Overnattede 1 nat i januar 2024

8/10 Udmærket

Sophia

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 7 nætter i januar 2024

6/10 Okay

Kathy

Overnattede 1 nat i januar 2024

8/10 Udmærket

Penny

Overnattede 1 nat i januar 2024

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2024

10/10 Fremragende

deanna

Overnattede 2 nætter i januar 2024

4/10 Dårligt

Philip

Forretningsrejsende
The hotel is okay but my room (108) was awful - it had a noisy air extraction system directly outside the window. I asked to be re-roomed but I was told that the extraction system shutdown at 9pm, as if that were acceptable. I was then gently vibrated away when the system started again each morning. The staff would not re-room me without me paying a £50 supplement. I won't be staying there again.
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Katy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfy beds and very friendly helpful staff. Great central location with car parking.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Lauren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i november 2023